Thought Leaders – Real Estate Re-imagined (formerly The Elevate Podcast)

Malcom Tyson joined Colliers International in 1994 in the North Sydney office as an industrial sales and leasing agent. He now manages the Australian industrial agency team, comprising of over 100 experts nationally, and as NSW State Chief Executive he also leads the 730+ staff in the NSW team across six offices and dozens of on-site management teams. Last year Colliers won the Gold AREA award for Commercial Agency of the year, and obviously, Malcom’s team were a big part of that. But this has been an interesting year in commercial and industrial as people were sent home from their offices and retail shops were shut. So this is a fascinating tour into not just the development of a winning people culture but also how commercial and industrial markets are adapting to ‘prevailing economic conditions’. Want more from this episode? Get access to the full episode guide, quick video tips, tools and more by joining our community or becoming a subscriber JOIN COMMUNITY (FREE!) BECOME A SUBSCRIBER Samantha and Malcom also discuss: Why Colliers no longer use the term ‘COVID-19’ and what they have replaced it with to re-focus their teams on the things they can control What it takes to build a winning culture and how Malcom works at motivating and managing such a large team The changes in commercial real estate this year and why Malcom believes employees will want to return to the office The boom in warehousing and logistics and how that’s enabling an Industrial real estate revolution Innovation and automation and how that is impacting the industrial sector How to become an employer of choice and an attraction employer Tips for presenting a winning AREAs submission. Submissions for AREAs 2020 open on October 7 Information on entering the AREAs Last year’s winners Resources Colliers International  Connect with Malcom WebsiteLinkedInFacebookInstagram

Founder of home.byholly, Holly Komorowski is one of the best storytellers in the business. Her ability to look beyond the face-value of a property and create clever marketing campaigns centred around the story behind the property, it’s owners and the community, has captured the imagination of locals – and it’s seen her and her team win AREA awards in each of the last three years, culminating in her being named AREAs agent of the year in 2019. Holly has created a “collective and collaborative” agency approach where teamwork and mentoring, with a little bit of CrossFit thrown in for good measure, are key. It’s through this approach that Holly is not only innovating the Canberra real estate market but creating business-savvy, independent agents now celebrating successes of their own. Want more from this episode? Get access to the full episode guide, quick video tips, tools and more by joining our community or becoming a subscriber JOIN COMMUNITY (FREE!) BECOME A SUBSCRIBER In this episode of the Elevate podcast, we talk about scaling her boutique agency and creating The Collective’ taking Canberra’s real estate market by storm. Samantha and Holly also discuss: What ‘The Collective’ means and how they source the best people and partners to work with How she mentors agents in her team to build their personal brand within The Collective The power of storytelling in your marketing and how she approaches each campaign How to use other ‘influencers’ as partners How Holly works with the media, particularly a partnership with local media outlet ‘The Riot Act” to amplify exposure Engaging with and giving back to the community How her AREA wins have challenged her to continue raising the bar and how she uses the wins in her marketing to win more listings Why she does ‘new year’ cards as opposed to Christmas cards… plus much much more… Submissions for AREAs 2020 are open now Information on entering the AREAs Last year’s winners Holly Komorowski on Elite Agent Home is where the heart is Growth and gratitude Holly hits a home run Connect with Holly Website LinkedIn Facebook Instagram Resources Design Canberra 2020 The Riot Act The ‘Lego Love’ property

This episode of the Elevate podcast is brought to you by Connect Now In this episode of the Elevate podcast, you’ll learn how how to save time with automation, while improving communication with clients, and find out how to get some great templates to get you started. Trevor Bragg is the Head of Sales and Business Development at Eagle Software, a 100 per cent cloud-based CRM for real estate listing and contact management. Prior to joining Eagle, he has had significant experience in the real estate industry including spending time at Penrith Professionals, CoreLogic, Portplus and Agent SMS. Want more from this episode? Get access to the full episode guide, quick video tips, tools and more by joining our community or becoming a subscriber JOIN COMMUNITY (FREE!) BECOME A SUBSCRIBER In this episode of the Elevate Podcast, Samantha and Trevor discuss How to become a master of CRM, eMarketing, property data, apps and all that technology can provide in the real estate space Why it’s essential to mix scheduled automation with human interaction (and how to successfully pull it off!) How you can create templates workflows and emails that are reusable for different types of clients Why the process of ‘nurturing’ your prospects in your CRM is, and always will be, the cornerstone of effective communication Tips to maximise the productivity of your agency, and agents, while ensuring your clients feel they are receiving gold standard attention and service for their specific needs. plus much, much more… Connect with Trevor Website  LinkedIn  Facebook Links and resources mentioned In this podcast, Trevor mentions some free email templates – you can download those at https://geteagle.com.au/templates Trevor on eliteagent.com

This episode of the Elevate podcast is brought to you by Connect Now The pandemic lockdown upended Australia’s real estate industry this year, but auctioneer Stu Benson is still optimistic about what’s in store for the future. Stu has been in the industry for 20 years and is the Director of Benson Auctions, servicing Sydney’s North West, and is known for his dedication to his community and his band of loyal agent clients. A huge personality, Stu is often recognised not just for his auctioneering talents, but also for his community work, rugged good looks and engaging social media presence. Want more from this episode? Get access to the full episode guide, quick video tips, tools and more by joining our community or becoming a subscriber JOIN COMMUNITY (FREE!) BECOME A SUBSCRIBER This is Stu’s second appearance on the Elevate podcast, and this time Samantha and Stu discuss: How the market is tracking post-lockdown, and his predictions for the rest of 2020 His tips for bringing energy to online auctions Stu’s process for working with agents and vendors in the lead-up to an auction Why he thinks vendors should always go to auction in the current market What goes on behind the scenes of his viral #VoteForStu videos How declaring his fitness goals on Instagram helped him walk 5kms a day for 100 days Stu’s love of basketball and how he gives back to the community Why AI is not all it’s cracked up to be just yet The buzzwords of 2020 and what they mean to Stu plus much, much more. Links and resources: Stu’s video entry for Auctioneer of the Year Dan Lee Plum Property Black Dog Beyond Blue Westmead Children’s Hospital – Bandaged Bear Hills Hornets Basketball Association – Stu’s Commentary Stu’s videographer Lee Phillipson Connect with Stu: Connect with Stu on LinkedIn Benson Auctions on Facebook Benson Auctions on Twitter Benson Auctions on Instagram Benson Auction’s on YouTube  Hill’s Hornets Basketball Association Stu’s personal Instagram, where you can follow his fitness journey 

Leanne Pilkington is a pioneer of industry firsts in real estate. The President of the REINSW, founder of Catch up with the Property Girls, the Real Women in Real Estate network and Managing Director of boutique real estate group Laing + Simmons, Leanne was the 2019 winner of the Gold AREA for Most Influential Woman in property. With thirty years of experience in the industry, Leanne is one of the most sought after and respected commentators in the country. In this episode of the Elevate Podcast, we talk about leadership, the impact of Covid-19 on the real estate industry and being the voice of calm during a year that Leanne describes as relentless. We also discuss what it’s like being a woman in a male-dominated industry, the importance of recognising women in real-estate through awards such as the AREAS, and why her role now is not something she ever thought she’d be doing. Want more from this episode? Get access to the full episode guide, quick video tips, tools and more by joining our community or becoming a subscriber JOIN COMMUNITY (FREE!) BECOME A SUBSCRIBER In this episode, Samantha and Leanne also discuss: The importance of embracing clear, consistent communication in business; Why the concept ‘You can’t be what you can’t see’ should be embraced to encourage the next generation of industry professionals; Why Laing + Simmons chose to create a marketing campaign using real heroes and how they promoted it; The quality every effective leader must have, and; Leanne’s tips on creating a winning submission for AREAs 2020. Links and resources mentioned Resources REINSW information on the new legislation  Real women in real estate Fair Trading real estate supervision guidelines Submissions for AREAs 2020 open on October 7 Information on entering Last year’s winners Laing + Simmons win Brand campaign of the year in 2018 Leanne Pilkington: Smart, strategic and not to be underestimated Laing + Simmons real heroes Connect with Leanne Website LinkedIn Facebook Instagram

With two decades almost evenly split as an architect and real estate agent, Mark established himself as one of the top agents on the Sunshine Coast. Founder of The McGill Group, Mark received the 2019 AREA award for Excellence in Customer Service. In this episode of the Elevate podcast, Mark explains why he has a standing lunch reservation on Fridays with the unsung heroes of the local community, why he continues to retain his architect licence and how a combination of technology and paper-based systems make the perfect mix for The McGill Group. Mark also reveals how he prepared for his 2019 AREA’s submission and what the recognition means to him.  Want more from this episode? Get access to the full episode guide, quick video tips, tools and more by joining our community or becoming a subscriber JOIN COMMUNITY (FREE!) BECOME A SUBSCRIBER In this episode Samantha and Mark also discuss: The Friday lunches with local business owners and repeat clients that strengthen relationships and community bonds. How an experienced architect of 10 years found passion and a career path in real estate sales.  The lessons his mentor taught him that are still carried with him today. Why Mark chose Eview Group to launch his own franchise and why he knew it was a ‘no brainer’. Diving into the property management sector and how adding to his skill set opens up more business opportunities for The McGill Group. What the 2019 AREA award for ‘Excellence in Customer Service’ meant to Mark and his team and how he has leveraged the win for his business. Why a relationship with a buyer begins after the transaction and how to attract repeat clients.  How The McGill Group was prepared for COVID-19 and how they are continuing to stay ahead of their competition. Resources AREA AwardsAmber Werchon Connect with Mark WebsiteFacebookInstagramLinkedIn Subscribe & Review the Elevate PodcastTo subscribe on iTunes, click here.To subscribe to Spotify, click here.To subscribe on Stitcher, click here.

Sadhana Smiles was recently appointed to the role of CEO of Real Estate Industry Partners (REIP). Over the years, however, she has earned a reputation as a pillar of support for women and a champion of diversity in the real estate industry. In this episode of the Leadership Diaries, Sadhana answers some tricky questions – whether leaders are born or made, what makes a leader worth looking up to and some of the moments in her career she is most proud of. As podcast was recorded as Victoria was in the midst of locking down with its second wave of COVID-19, Sadhana also has some good tips for leading through turbulent times. Want more from this episode? Get access to the full episode guide, quick video tips, tools and more by joining our community or becoming a subscriber JOIN COMMUNITY (FREE!) BECOME A SUBSCRIBER In this episode Samantha and Sadhana also discuss: The importance of culture to a business Her community work – including idea behind walk a mile in their shoes, and Links Fiji Why sometimes you just need to trust your gut, but lead with your heart The morning routine that helps her win the day Some of her personal mentoring lessons from NZ Rugby Coach Gilbert Enoka The essential question in every job interview, and what potential recruits should be asking her What leadership looks like at home and why it’s not too different from her leadership role in her business Advice to women aspiring to leadership in and out of the industry … plus much much more Resources Run into the chaos with Sadhana Smiles and Samantha McLean (Podcast swap)Walk a mileLinks FijiGilbert EnokaA Podcast of One’s Own with Julia Gillard Indra Nooyi biography The First 90 Days, Updated and Expanded: Proven Strategies for Getting Up to Speed Faster and Smarter by Michael WatkinsSadhana Smiles podcast – Without Edges Connect with Sadhana Website LinkedInFacebookInstagram Subscribe & Review the Elevate PodcastTo subscribe on iTunes, click here.To subscribe to Spotify, click here.To subscribe on Stitcher, click here.

Jason Pellegrino joined Domain as Managing Director and Chief Executive Officer in August 2018. Before then he’s had a pretty interesting career including a long tenure as Google’s Managing Director Australia and New Zealand. In this episode of the Elevate podcast we go back in time where Jason explains how his early start in business prepared him to get comfortable with change, and forward to the future where he talks Domain’s strategy to help agents connect with more high intent buyers; becoming more than just a traditional ‘classifieds’ business. He also discusses how disruption can be a positive force in any industry and why he believes bigger and faster isn’t always the answer. Want more from this episode? Get access to the full episode guide, quick video tips, tools and more by joining our community or becoming a subscriber JOIN COMMUNITY (FREE!) BECOME A SUBSCRIBER In this episode Samantha and Jason also discuss: How Domain responded during the early days of COVID including Project Zipline The concept of ‘Googliness’ and why its a strength to be able to be comfortable with ambiguity Why aiming to go faster is pointless, unless you’re heading in the right direction How your data right now could be an asset or a liability The thinking behind the Real-Time Agent acquisition The rise of ‘off-market/portal’ and how Domain are working with this trend with Early Access Why he feels Facebook and Google are not the biggest threat to the industry, but he gives us some insight as to who he thinks might be Why our past successes are sometimes an anchor to our future goals and what to do about it… … plus much much more. Connect with Jason WebsiteFacebookLinkedIn Twitter Subscribe & Review the Elevate PodcastTo subscribe on iTunes, click here.To subscribe to Spotify, click here.To subscribe on Stitcher, click here.

This episode of the Elevate podcast is brought to you by Connect Now Alex Ouwens is co-founder of Ouwens Casserly Real Estate, better known as OC. Helmed by Alex and his business partner Nathan Casserly, OC is one of South Australia’s leading independent residential property firms. Since establishing in 2014, OC has sold more than $3 billion in property and now employs a team of more than 100 passionate property professionals. In this episode of the Elevate podcast, Alex explains how he and Nathan guided his team during the COVID-19 pandemic, why becoming a real estate matchmaker is more relevant now than ever and how his first job taught him lessons he will never forget. Alex also reveals the projects in the pipeline ready to take OC to the next level and why education and training is the network’s number one priority. Want more from this episode? Get access to the full episode guide, quick video tips, tools and more by joining our community or becoming a subscriber JOIN COMMUNITY (FREE!) BECOME A SUBSCRIBER In this episode Samantha and Alex also discuss: The hesitation in the property market for both buyers and sellers to make the first move  How he is coaching his team to focus on the customer’s needs and understand their changing priorities in the midst of COVID-19 The tech specialist team at Ouwens Casserly that enhances client touchpoints for the agents in the network The decision that led Nathan and himself to bring John Thompson into the fold as COO  Why ‘Make it happen’ was trademarked to the Ouwens Casserly brand and what it means to the agency Why first-time leaders need a mentor and a framework to guide them through the difficult times  The one question Alex asked during a job interview – and what it tells him about the person Why Alex’s dad is the most influential person he has ever met and why he decided to place him on the OC advisory board. Resources Realestate.com.auHomelyDomainJoel DavorenRitaHubSpotSalesforceOneNoteBen Collier Reid Hoffman – Masters of Scale Hamish and AndyElite Agent podcast: Episode 38: Guest Alex Ouwens on performance, growth, culture and Real Estate in South Australia Connect with Alex WebsiteFacebookLinkedIn InstagramTwitter Subscribe & Review the Elevate PodcastTo subscribe on iTunes, click here.To subscribe to Spotify, click here.To subscribe on Stitcher, click here.

This episode of the Elevate podcast is brought to you by Connect Now When we talk about scaling it generally means one of three things – hiring, automating or offshoring. CEO of PMVA Tiffany Bowtell knows about all three. Tiffany is a new regular in Elite Agent Magazine and so we grabbed an hour in her busy schedule to find out about what’s trending in outsourcing right now and get a sneak peek into how she structures her business to help others. In this episode of the Elevate podcast, she talks about her career in PM – how meeting a Ray White Property Manager on a Contiki Tour lead to a career change and why offshoring tasks is the next foot forward. Want more from this episode? Get access to the full episode guide, quick video tips, tools and more by joining our community or becoming a subscriber JOIN COMMUNITY (FREE!) BECOME A SUBSCRIBER In this episode of Samantha and Tiffany also discuss:  How a three-week holiday in London turned into a three-year business opportunity  Where the inspiration for Property Management Virtual Assistant (PMVA) came from and how Console helped her achieve her ambitions  How having a consistent vision for business will effectively lead to growth and upscaling  The most common struggles real estate agents and agencies face and the strategies she recommends to overcome them How PMVA navigated its way through COVID-19 and how Tiffany managed her staff, on and offshore  How PMVA compares to other assistant offshoring business and why it’s worth paying a little extra to meet your clients’ needs. Resources TG Newton & CoConsoleZoom Connect with Tiffany  Website LinkedInFacebookInstagram Twitter To book a discussion with Tiffany directly please click on the below Calendly link:https://calendly.com/pmva-outsourcing/ea_discussion Subscribe & Review the Elevate PodcastTo subscribe on iTunes, click here.To subscribe to Spotify, click here.To subscribe on Stitcher, click here.