The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter🏠 www.intercom.com
Episodes
Mentioned books
Oct 13, 2015 • 34min
Brian Balfour, VP of Growth at HubSpot
Des Traynor, Intercom co-founder, and Brian Balfour chat about what jobs growth teams should focus on and how to create a foundation for meaningful, long-term growth.
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Sep 23, 2015 • 42min
Margaret Gould Stewart, Director of Product Design at Facebook
Des Traynor, Intercom co-founder, and Margaret Gould Stewart talk about product design at massive scale, the aesthetics of business software and the importance of diversity on design teams.
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Aug 19, 2015 • 39min
Jay Simons, President at Atlassian
Intercom senior marketing director Matt Hodges talks to Jay Simons about SaaS marketing, scaling a marketing team, and selling without a sales team.
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Jul 7, 2015 • 39min
Braden Kowitz, Design Partner at Google Ventures
Braden Kowitz from Google Ventures discusses design sprints, sketching, and the future of product design. They explore the value of design in companies, the essence of design sprints, balancing fidelity and speed in prototyping, the importance of user research for startups, and designing for startups' unique challenges.
7 snips
May 17, 2015 • 48min
Peter Merholz, Senior Director of Design with Jawbone
Peter Merholz, Senior Director of Product Experience at Jawbone, has a rich design background, having previously been VP of Global Design at Groupon and co-founder of Adaptive Path. He dives into the evolving roles of product managers, emphasizing the blend of design and user experience needed for success. Curiosity is spotlighted as a key driver in enhancing user engagement. The conversation also covers how initial impressions can significantly impact an app's success, and the ongoing transformation of design teams in tech, balancing collaboration with strategic goals.
