The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom Braden Kowitz, Design Partner at Google Ventures
Jul 7, 2015
Braden Kowitz from Google Ventures discusses design sprints, sketching, and the future of product design. They explore the value of design in companies, the essence of design sprints, balancing fidelity and speed in prototyping, the importance of user research for startups, and designing for startups' unique challenges.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7
Intro
00:00 • 2min
The Value of Design in Companies
01:50 • 3min
Essence of Design Sprints and Collaborative Processes
05:10 • 14min
Balancing Fidelity and Speed in Prototyping
18:54 • 4min
Importance of User Research for Startups
23:10 • 5min
Designing for Startups: Challenges and Strategies
27:49 • 7min
Evolution of Design Processes and Quality Responsibility
35:00 • 4min