The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Braden Kowitz, Design Partner at Google Ventures

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Essence of Design Sprints and Collaborative Processes

The chapter delves into the concept of design sprints, emphasizing the condensed timeline for understanding customers, sketching ideas, prototyping, and testing with customer feedback within a week. It explores the benefits of involving diverse team members and additional designers to fill skill gaps, particularly in early-stage startups with founders who contribute existing ideas. The conversation also touches on transitioning from sketches to prototyping through a structured approach, inclusive decision-making, and utilizing a voting procedure to prioritize ideas.

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