
Braden Kowitz, Design Partner at Google Ventures
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
00:00
Essence of Design Sprints and Collaborative Processes
The chapter delves into the concept of design sprints, emphasizing the condensed timeline for understanding customers, sketching ideas, prototyping, and testing with customer feedback within a week. It explores the benefits of involving diverse team members and additional designers to fill skill gaps, particularly in early-stage startups with founders who contribute existing ideas. The conversation also touches on transitioning from sketches to prototyping through a structured approach, inclusive decision-making, and utilizing a voting procedure to prioritize ideas.
Play episode from 05:10
Transcript


