Daily Dental Podcast

Zach Shelley has been the Office Manager of a Mega-location for the past 5 years, but before that he understood dentistry from a different lens- the dental lab. Throughout his dental journey, he's learned some key takeaways that we can learn from in the dental world. Listen in as he shares his wisdom, and how he manages a location with 26 chairs, 5 doctors (2 Pediatric), and a team of 50 people. Check out more from him, found in his Facebook group: The Dental Office Manager Leadership Network - for Doctors, OMs, and anyone aspiring for more leadership. Also connect with us at www.DentalSuccessNetwork.com or www.AddisonKilleen.com.

We’ve made it to Day 25 of our 5-week journey to systemize your office — but don’t worry, this isn’t the end! Dr. Killeen wraps up the series by emphasizing that systemization is a continuous journey, not a one-time project. It’s about building a culture of ongoing improvement and refining your systems as your practice evolves. Tune in for tips on how to keep your systems sharp, update regularly, and keep your team accountable. Staying systemized is the key to long-term success!Also, if you're a startup or early stage practice, check out mygrapevine.ai/podcast to become a BETA tester for a new product that is truly a game changer!

On Day 24 of our 5-week journey to systemize your office, Dr. Killeen shares how to aim for "black belt" profitability with the Profit First methodology. It’s all about paying yourself first and designing a cash management system that ensures your practice stays profitable by intention — not by accident. Learn the key benchmarks for expenses, when not to cut corners, and how a simple allocation system can transform your practice’s financial health.

On Day 23 of our 5-week journey to systemize your office, Dr. Killeen dives into cash balance retirement plans — a powerful tool for practice owners looking to boost their retirement savings while benefiting their team. If you’re a practice owner with a higher income and a younger team, this could be the perfect strategy for you. Tune in to learn how cash balance plans work, when they’re a great fit, and why talking to a financial advisor is key to making the most of your options.

On Day 22 of our 5-week journey to systemize your office, Dr. Killeen breaks down the basics of your practice financials — your P&L, cash flow statement, and balance sheet. These reports aren’t just for your CPA; they’re critical tools for making smarter business decisions. Tune in to learn how understanding your numbers can help you spot opportunities, avoid surprises, and keep your practice financially healthy.

On Day 21 of our 5-week journey to systemize your office, Dr. Killeen tackles one of the toughest parts of leadership — letting a team member go. It’s never fun, but it’s crucial for protecting your culture and keeping your practice strong. In today’s episode, learn how to approach terminations with professionalism and compassion, plus a quick checklist to make sure you’re prepared when the time comes. Done right, it’s a natural next step — not a surprise.

On Day 20 of our 5-week journey to systemize your office, Dr. Killeen breaks down the realities of patient attrition — and why it’s not always something to fear. Some patients leave for good reasons, and understanding the "why" behind attrition helps you make better decisions for your practice. Learn how to track attrition, spot service gaps, and even recognize when losing a patient might actually be a win. Tune in and find out how to keep your practice growing the right way!

On Day 19 of our 5-week systemization journey, Dr. Killeen dives into the art of referral marketing — whether you’re growing a general practice or focusing on specialty procedures. From simple ways to encourage patient referrals to creative partnerships with local businesses and doctors, today’s episode is packed with practical ideas. Plus, hear a real-world example of how one smart relationship turned into a win-win for both sides. Tune in and get ready to strengthen your referral network!

On Day 18 of our 5-week systemization journey, Dr. Killeen dives into the essentials of internal and external marketing. From building stronger patient relationships to making sure your website actually works for you, today’s episode is all about smart, high-ROI strategies. Spoiler: your best marketing dollar is spent on delivering an amazing patient experience — not just chasing the next ad campaign. Tune in for a simple audit you can do today to make sure your marketing foundation is solid.

On Day 17 of our 5-week journey to systemize your office, Dr. Killeen shares why leadership — especially servant leadership — is the secret ingredient that makes systems actually work. Drawing from his background in organizational psychology, he breaks down how great leaders focus on clearing obstacles, supporting their teams, and setting the tone for long-term success. Learn how a mindset shift can strengthen your culture and drive real results.