Property Management Frame Breakers

What if your property management team thought like investors? What if they weren’t just managing homes, but actively building their own portfolios?In this episode of Property Management Frame Breakers, host Pablo Gonzalez sits down with Jim Shonts, a top-performing franchise owner at PMI, to explore how he’s cultivated a team of investment-minded professionals—people who understand their clients because they are the client.They discuss:✅ Why hiring real estate investors—or future investors—gives your business an unfair advantage.✅ How Jim encourages his employees to start their own investment journeys.✅ The impact of building an investor-first culture within your company.✅ Why the most successful property managers think beyond rent collection and maintenance.If you’re a property manager looking to level up your team, your business, and your own investment game, this is the episode for you.🔗 Listen now and discover why the best property managers are also investors.🌐 To schedule a demo us, visit Vendoroo's Website  Stay Connected with Us:🌟 Connect with Jim Shonts on LinkedIn. 🎙️ Connect with Pablo Gonzalez on LinkedIn  💼 Follow Vendoroo on LinkedIn Chapters:00:00 Introduction to the Podcast00:52 Celebrating Milestones and Breaking Frames01:26 Empathy and Mentorship in Property Management04:39 Hiring Real Estate Investors as Employees10:07 Personal Real Estate Journeys18:21 Building a Successful Property Management Team27:35 The Power of Community and Accountability28:55 Implementing Daily Calls for Growth30:45 Creating Consistent Value Through Group Efforts33:12 Trusting the Process and Following Guidance35:43 Embracing Early Adoption in Property Management44:54 The Impact of AI and Technology on Business50:30 The Future of AI in Property Management54:39 Final Thoughts and Appreciations

Harnessing AI for Property Management: Insights from the AI Pavilion & David NormanIn this episode, Dave Normand shares his journey from managing 80 doors to overseeing thousands, revealing the hard truths about maintenance, the pressure to deliver "911-level" service on a budget, and the burnout that comes with it. We dive into why traditional SaaS solutions have fallen short, the fear property managers have about AI, and why the right kind of AI isn’t about replacing you—it’s about becoming your “mini-me.”Tune in to hear:✅ The "ambulatory mindset" in property management—and why it’s unsustainable✅ How AI can own outcomes, not just assist, and why that matters✅ The game-changing shift: hiring AI like an employee, not just using it as a tool✅ What this means for work-life balance and scaling your business without burnoutThe future of property management is here, and it’s not another software—it’s a strategic partner. Ready to break out of the invisibility trap? Let’s talk about how AI is making that happen.🎙️ Connect with Dave Normand on LinkedIn 🎙️ Connect with Pablo Gonzalez on LinkedIn  💼 Follow Vendoroo on LinkedIn  🌐 Visit Vendoroo's Website 00:00 Introduction to AI in Property Management03:40 Dave's Journey into Property Management04:59 Challenges in Property Management Maintenance09:41 The Role of AI in Property Management14:36 Future of AI in Property Management Maintenance17:01 Conclusion and Final Thoughts

Some of the biggest wins—and biggest threats—in property management don’t happen in the office. They happen in the halls of government, in professional associations, and in the relationships you build along the way.In this episode of Property Management Frame Breakers, host Pablo Gonzalez sits down with Lacy Hendricks, Director of Marketing & Broker Associate REALTOR® at Hendricks Property Management LLC, to talk about why getting involved is the key to future-proofing your business. From leading NARPM’s governmental affairs efforts to shaping local policy in Texas, Lacy shares how stepping up has transformed her career, her company, and her impact on the industry.They explore:✅ Why advocacy is the hidden battlefield of property management—and why ignoring it is a risk.✅ How getting involved in organizations like NARPM unlocks new opportunities, skills, and networks.✅ The importance of bridging the gap between landlords, tenants, and policymakers.✅ How property managers can prepare for the massive industry shifts ahead.If you’ve ever thought, I don’t have time for this, this episode will change your mind. The future belongs to those who show up.🔗 Listen now and learn why stepping up isn’t optional—it’s the best investment you can make.🌟 Stay Connected with Lacy and Vendoroo:Connect with Lacy Hendricks on LinkedIn🎙️ Connect with Pablo Gonzalez on LinkedIn💼 Follow Vendoroo on LinkedInTo schedule a demo us, visit Vendoroo's Website Chapters:00:00 Introduction to Lacy Hendricks01:35 Welcome to the Podcast02:08 Lacy's Journey in Property Management02:56 The Value of Getting Involved04:21 Governmental Affairs and Advocacy19:38 Balancing a Busy Schedule22:15 Navigating Public Speaking and Networking31:21 Embracing Change in Property Management38:57 Female Leadership in Property Management46:05 Conclusion and Gratitude

Adapting Property Management: Embracing Millennial ClientsIn this episode of the Property Management Frame Breakers Podcast, host Pablo Gonzalez explores three major context shifts impacting property managers today: Wall Street's rush into the market, the great affordability crisis, and the great generational wealth transfer. The focus is on the latter, specifically how $84 trillion is transitioning from Boomers to Millennials, creating a new client base with different expectations and needs. Gonzalez breaks down how Millennials' upbringing, preference for digital solutions, and comfort with the DIY and shared economy necessitate a shift in property management strategies. He emphasizes the importance of adopting agent AI tools to meet these new demands for instant information, frictionless processes, and intelligent automation, ensuring property managers can stay competitive in this evolving landscape.Stay Connected with Pablo and Vendoroo:🎙️ Connect with Pablo Gonzalez on LinkedIn💼 Follow Vendoroo on LinkedInTo schedule a demo us, visit Vendoroo's Website Chapters:00:00 Introduction to Context Shifts in Property Management00:37 Deep Dive: Millennials as New Clients02:27 Understanding Millennial Mindset04:41 Millennials and the DIY Economy08:01 The Role of AI in Property Management10:21 Conclusion: Adapting to Market Changes

Property management is changing fast. The old ways of tracking work orders, managing vendors, and keeping owners happy just aren’t cutting it anymore. So what’s the next move for property managers who want to stay ahead?In this episode of Property Management Frame Breakers, host Pablo Gonzalez, Chief Evangelist of Vendoroo, sits down with David Normand, Chief Property Manager of Vendoroo, to break down the communication gaps, inefficiencies, and frustrations that have plagued the industry—and what the best property managers are doing about it.✅ Why property management software has let us down—and how it can actually work for you✅ The "story behind the status"—how better systems eliminate the guesswork in maintenance✅ Why property managers who embrace new tools will dominate their markets✅ The biggest challenge ahead: Can property managers trust technology to own decisions?This episode is a must-listen for any property manager who’s tired of feeling stuck and ready to level up.🔗 Listen now and get ahead of the shift before it’s too late.Stay Connected with Us:🌟 Connect with David on LinkedIn🎙️ Connect with Pablo Gonzalez on LinkedIn💼 Follow Vendoroo on LinkedIn🌐 Visit Vendoroo's Website Chapters:00:00 Introduction to David Normand and AI in Property Management01:04 David Normand's Journey in Property Management04:22 Challenges with Current Property Management Software05:57 The Importance of Context in Maintenance09:20 Duplicating Expertise with AI13:24 The Future of Property Management with AI16:33 Overcoming Skepticism and Embracing AI21:27 The Importance of AI in Property Management22:20 Understanding the Role of Property Managers23:09 The Future of AI in Property Management24:55 The Human Element in AI Training30:46 AI and Human Collaboration38:12 The Urgency of Adopting AI

The NOI Mirage: The Real Metric That Matters in Property ManagementIn this mini-episode of the Property Management Frame Breakers podcast, host Pablo Gonzalez revisits a debate with Jordan Muela regarding the value of Net Operating Income (NOI) in property management. Although NOI is essential, Pablo argues it's not the ultimate differentiator in the industry. Through personal stories and observations, he highlights that the ability to handle critical moments and reduce 'Kitchen Table Arguments' (KTAs) often outweighs the marginal differences in NOI. This episode challenges traditional views, urging property managers to rethink their priorities to reduce client churn and enhance overall satisfaction.Start Building Your Agentic AI Team With Vendoroo Team! First step is schedule a demo, visit Vendoroo's Website Stay Connected with Pablo and Vendoroo:🎙️ Connect with Pablo Gonzalez on LinkedIn💼 Follow Vendoroo on LinkedInChapters:00:00 Introduction and Episode Overview01:13 The Importance of NOI in Property Management02:15 Real-Life Stories: When NOI Isn't Enough05:20 The Critical Moments That Matter09:36 The Role of Agentic AI in Property Management13:49 Conclusion: Rethinking Property Management Priorities

In business, momentum is everything. But what happens when the momentum that got you here becomes the very thing holding you back?In this episode, host Pablo Gonzalez sits down with Jordan Muela, CEO of LeadSimple, to talk about reinvention, operational breakthroughs, and why the industry is primed for a massive shift.Jordan isn’t just another entrepreneur in the space—he’s built multiple successful companies, scaled LeadSimple into a powerhouse, and made the tough calls when reinvention was the only path forward.Here’s what you’ll learn in this episode:✅ The Innovator’s Dilemma: Why the best businesses often resist change—and how to break free from that trap.✅ Rebuilding From the Ground Up: The tough decision Jordan made to scrap and rebuild his software to future-proof his company.✅ Is NOI the Future of PM... or a Mirage: Why focusing on Net Operating Income (NOI) alone won’t save property managers—and what actually will.✅ AI & Automation: How AI is shifting the way property management operates, and who will benefit (or get left behind).✅ The Rise of the Next Generation: Why millennial investors are changing the industry—and what property managers need to do to keep up.The property management industry is changing—fast. Owners expect more. Tenants demand better service. And AI-driven solutions are raising the bar for operational efficiency.The question isn’t if you should adapt. It’s how soon you’re willing to do it.Ready to future-proof your business?🔗 Listen now to learn how to scale, optimize, and stay ahead with AI.Stay Connected with Jordan and Vendoroo:🌟 Connect with Jordan on LinkedIn🎙️ Connect with Pablo Gonzalez on LinkedIn🤝 Connect with Reza Kesh on LinkedIn💼 Follow Vendoroo on LinkedIn🌐 Visit Vendoroo's Website Chapters:00:00 Introduction to Jordan Muela00:48 Jordan's Journey and Insights01:51 Welcome to the Podcast03:15 Challenges and Philosophies in Business05:48 The Innovator's Dilemma06:56 Rebuilding LeadSimple09:44 Communication and Industry Insights19:09 Operational Excellence and Financial Leverage22:56 Future of Property Management34:04 Exploring Property Ownership Priorities34:41 Impact of Technology on Property Management36:04 The Rise of Short-Term Rentals36:54 Future of Property Management40:03 Automation and AI in Property Management45:13 The Importance of NOI in Property Management01:03:28 Sales and Marketing in Property Management01:11:12 Final Thoughts and Gratitude

In Episode 4, we explored the massive shifts shaping the future of property management—Wall Street’s entry, the transition from serving boomers to millennials, and how AI is poised to either empower or endanger property managers. Now, in this episode, we’re taking that discussion from theory to practice.In this panel from SFHPM2030 (The PM AI Summit), Pablo Gonzalez, Chief Evangelist of Vendoroo, moderates a conversation with three forward-thinking property managers who are actively implementing AI in their businesses:- Randall Henderson – COO of RentVine- Gina Hill – VP of Operations at Peak Property Management- Aaron Ivey – Co-Founder, Principal Broker at Enterprise Property ManagementThese industry leaders break down real-world AI use cases, from automating maintenance coordination to enhancing leasing efficiency and scaling operations without losing a personal touch. They also share insights on overcoming team resistance to AI, leveraging AI-powered assistants, and the future of AI integration in property management.If you’re wondering how to implement AI effectively—or more importantly, what happens if you don’t—this is the episode for you.Listen now to hear firsthand how AI is revolutionizing property management!🌟 Stay Connected Us:Connect with Randall on LinkedIn Connect with Gina on LinkedIn Connect with Aaron on LinkedIn:  🎙️ Connect with Pablo Gonzalez on LinkedIn🤝 Connect with Reza Kesh on LinkedIn💼 Follow Vendoroo on LinkedIn🌐 Visit Vendoroo's Website Chapters: 00:21 Meet the Panelists01:17 Panel Discussion Begins02:01 Gina Hill on AI Implementation02:47 Aaron Ivey's AI Journey03:25 Randall Henderson Takes Over04:52 Gina Hill's AI Insights07:47 Aaron Ivey's AI Experience10:17 Overcoming AI Implementation Obstacles15:19 Future of AI in Property Management

In this episode of Property Management Frame Breakers, host Pablo Gonzalez sits down with Jay Berube, CMO & Co-Owner of BetterWho, to unpack how AI and remote teams are converging to redefine operational efficiency and profitability in property management.Jay didn’t start out as an AI guy. He first scaled a property management company from 0 to 350 doors in two years, and in the process he realized something: Efficiency = Profitability. His quest for efficiency led him to start BetterWho, the highest quality remote teammate staffing agency in property management, but today efficiency means embracing AI.So he joined us to lay out what that looks like.Here’s what you’ll learn in this episode:✅ AI vs. Remote Teams (RTMs): Why they’re more alike than you think—and why the best businesses leverage both.✅ The AI-Efficient Company: What a tech-forward PM company looks like today vs. what it will look like in 5 years.✅ The Control Shift: Why AI adoption is less about technology and more about property managers letting go.✅ Scalability Without the Pain: How AI is eliminating the “profitability rollercoaster” of hiring & firing based on door count.✅ The Next Big KPI Shift: The new benchmarks property managers will need to track as AI transforms the industry.AI isn’t just a trend—it’s becoming a requirement for long-term success in property management. The companies that embrace AI now will gain a competitive edge, while those who resist may struggle to keep up.Ready to future-proof your business?🔗 Listen now to learn how to scale, optimize, and stay ahead with AI.🌟 Stay Connected with Jay and Vendoroo:Connect with Jay Berube on LinkedIn: 🎙️ Connect with Pablo Gonzalez on LinkedIn🤝 Connect with Reza Kesh on LinkedIn💼 Follow Vendoroo on LinkedIn🌐 Visit Vendoroo's Website Chapters:00:00 Introduction to Jay Berube and His Expertise02:24 Jay's Journey into AI and Property Management06:46 The Role of AI in Enhancing Efficiency09:51 AI and Remote Team Members: A Synergistic Approach15:30 Current AI Implementations in Property Management18:08 Future of AI in Property Management23:52 Challenges and Opportunities with AI35:02 The Importance of Documenting Information for AI Training36:26 Understanding Policies and Procedures37:30 Scaling a Property Management Company38:05 The Mindset for Successful Growth41:02 Building a Self-Managing Team46:41 The Future of AI in Property Management52:32 Adapting to Change and Taking Risks

This opening keynote from SFHPM2030 (the PM AI Summit) discusses the context changes happening in property management- Wall Street's entry, the shift from serving boomers to millennials, and the anticipated revolution brought by AI- and how that will create massive threats and opportunities for the single family home property manager.Pablo Gonzalez, Chief Evangelist of Vendoroo, and Jay Berube, Co-Founder of BetterWho, explain key concepts on seminal books about technological disruption, 'The Innovator's Dilemma' and 'Play Bigger', contextualize them to property management, and tease out how a modern day property manager can avoid the type of pitfalls that ruined companies like Blockbuster, and apply strategies that created great companies like AirBnB.They then give their predictions of where the space is heading.Chapters:00:26 The Vision Behind the New Episodes01:06 Introducing the AI Summit Excerpt01:54 Welcome to the Property Management Frame Breakers Podcast02:56 Context Shifts in Property Management05:32 The Innovator's Dilemma Explained10:36 Opportunities for Smaller Property Management Companies11:25 The AI Revolution in Property Management16:31 Tools and Strategies for the Future🌟 Stay Connected with Jay and Vendoroo:Connect with Jay Berube on LinkedIn:  🎙️ Connect with Pablo Gonzalez on LinkedIn🤝 Connect with Reza Kesh on LinkedIn💼 Follow Vendoroo on LinkedIn🌐 Visit Vendoroo's Website