The Learning & Development Podcast

Recorded live at The Learning Conference in Stockholm, David is joined by Elliott Masie, Bob Mosher and Jennifer Florido to explore the forces reshaping workplace learning. From lasting shifts versus failed fads, to performance-first strategies, AI’s real impact, and rising stakeholder expectations, the panel cuts through the noise to share what matters most for L&D leaders right now. Packed with bold predictions and practical advice from three of the field’s most influential voices, this live episode captures the energy of where L&D is heading next. Take your L&D to the next level Take advantage of thousands of hours of analysis. Hundreds of conversations with industry innovators and 25+ years of hands-on global L&D leadership. It's all distilled into one framework to help you level up L&D. Access the L&D Maturity Model here - https://360learning.com/maturity-model KEY TAKEAWAYS L&D must evolve its methodologies from delivering “learning” to enabling performance—shifting focus from courses and content to real‑time support, experimentation, and impact on workflow and business performance. Chase fewer “shiny penny” technologies and treat AI as a useful tool only when it’s anchored in real workflow performance. L&D’s own risk aversion is now one of the biggest barriers to shifting from training to true performance. BEST MOMENTS “Only around 25% of L&D teams are involved in their company's skill strategy. I think that speaks to we're not relied upon.” “Branding and wording matters, when we try to explain what we do and get the buy in for what we do.” “There is a really important role for L&D at coordinating this and working on behalf of the organisation to future proof, it for skills tomorrow.” Elliott Masie Elliott Masie is an internationally recognised futurist, analyst, and learning advocate whose work has shaped the profession for more than four decades. Founder of The MASIE Center, he has been at the forefront of innovations from CBTs and LMSs to MOOCs, VR, and now AI. He also created the long-running Learning conference series, bringing leaders together to explore how workplace learning must evolve. With his trademark mix of curiosity, candour, and foresight, Elliott challenges L&D professionals to question assumptions and embrace the future with confidence. https://www.linkedin.com/in/elliottmasie/ https://masie.com/ Bob Mosher Bob Mosher is a pioneering voice in workplace learning, best known for championing performance-first approaches that put support in the flow of work at the centre of L&D. With decades of experience advising global organisations, he has helped leaders move beyond traditional training to solutions that deliver measurable impact where and when employees need it most. As Chief Learning Evangelist at APPLY Synergies, Bob continues to shape how organisations think about workflow learning, change management, and scalable performance support, earning a reputation as one of the most trusted figures in modern L&D. https://www.linkedin.com/in/bmosher/ https://applysynergies.com/ Jennifer Florido Jennifer Florido is Group Head of Talent & Growth at Telia Company, leading strategy to develop, engage and enable talent across one of the Nordics’ largest telecommunications providers. With experience in leadership development, organisational growth and workforce transformation, she brings a practical, business-focused view of how L&D can drive measurable impact. Jennifer is passionate about creating environments where employees can thrive, adapt and grow, aligning learning with both performance and culture. https://www.linkedin.com/in/jenniferflorido/ VALUABLE RESOURCES L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home https://www.linkedin.com/in/davidjameslinkedin This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

In a thought-provoking discussion, Bob Mosher, Chief Learning Evangelist at APPLY Synergies and co-creator of the Five Moments of Need® framework, dives into the shifting landscape of Learning and Development. He critiques L&D's fixation on quick training solutions rather than impactful performance. Mosher emphasizes the need for L&D to act as performance architects, leveraging AI to enhance real-world job performance. He outlines innovative strategies for teams to transition from traditional training mindsets to prioritizing business outcomes, ensuring relevance in an AI-driven future.

Craig Friedman, an expert on skills-based talent strategies and author of *Enterprise Skills Unlocked*, joins the discussion to shed light on transforming organizations into skills-focused entities. He highlights the critical role of technology in enabling customized learning pathways and how granular skills management can redefine workforce planning. Craig shares practical steps for leaders to overcome transformation challenges and emphasizes the importance of aligning skills initiatives with business objectives. Discover how these strategies can empower talent and enhance career mobility.

Candice Mitchell, a learning and development consultant and founder of the Talent Development Academy, dives into the urgent need for L&D professionals to evolve beyond outdated expectations. She highlights how reliance on traditional training methods risks obsolescence in the age of AI. Candice emphasizes strategic skills like business acumen and emotional intelligence as vital for relevance. Her Impact Toolkit and five-spoke model offer practical insights for transforming L&D roles from reactive order-takers to strategic partners.

Egle Vinauskaite, a learning and development expert and author of 'The Race for Impact,' dives into the seismic shifts AI is causing in L&D. She discusses how teams must move from experimentation to practical implementation, addressing barriers like skills and privacy. Egle introduces her Transformation Triangle, outlining three innovative models for L&D evolution: Skills Authority, Enablement Partner, and Adaptation Engine. She emphasizes that standing still is risky, urging L&D to integrate AI effectively to maintain relevance and drive business value.

In this engaging discussion, Jess Almlie, a seasoned L&D leader and author of 'L&D Order Taker No More', draws on her over 20 years of experience to help L&D teams elevate their roles. She tackles the pitfalls of being reactive, emphasizing the need for strategic partnership over mere content creation. Jess introduces valuable tools like the 'Order Taker Assessment' and shares insights on navigating organizational politics while building trust. Listeners gain actionable advice to transform their approach and drive meaningful organizational impact.

Kevin M. Yates, the L&D Detective®, shares his expertise on measuring Learning and Development impact. He emphasizes that traditional metrics fall short, urging L&D to focus on collective performance rather than isolated data. Yates introduces his Workplace Performance Investigation Framework, detailing 12 key questions to uncover true training needs. He advocates for a village mindset and collaboration across teams to enhance measurement strategies. This insightful discussion underscores the need for L&D to evolve as 'impact investigators' to align with business outcomes.

For many L&D teams, compliance training is a necessary burden—dominated by tick-box exercises, clunky e-learning, and endless chasing. But it doesn’t have to be this way - even in highly regulated industries! In this episode, Nick Taylor, Head of Learning at Ishida Europe, shares how his team has reimagined compliance as a practical, performance-oriented part of everyday work. Drawing on his experience transitioning from less regulated sectors into one where compliance is non-negotiable, Nick explores how to balance regulatory demands with business needs and employee experience. He explains how his team integrates compliance into role-based learning, navigates multiple stakeholder voices, and uses collaborative learning principles to target risk in the flow of work. Nick also shares how his team has tackled the operational pain points of compliance - through automation, shared accountability, and a clear mindset shift that has transformed how the L&D function works. For L&D professionals tired of compliance being a drag on time, creativity, and credibility, this episode offers a smarter, more human approach to getting it right. KEY TAKEAWAYS Get compliance, processes, systems, and learning foundations right before tackling advanced initiatives.  Clearly define compliance courses, their validity, who needs them and when in their work journey. Effective compliance training requires balancing the needs of legal, compliance, line managers, and end users. Scenario-based compliance training with actors and short, relevant talks are effective. Engage emotions. Automate and train your L&D team in basic data analysis. BEST MOMENTS “The consequences of us not doing this right ... could be as severe as somebody losing their life.”    “Training really is only such a small percentage of the impact of behaviour.”    “Good data in, good data out - is the powerhouse.”  Nick Taylor Bio Nick Taylor is an experienced Learning and Development leader with a strong track record of building high-impact L&D functions across diverse industries. He is currently Head of Learning at Ishida Europe, a global manufacturer operating in a tightly regulated environment, where he leads efforts to integrate compliance and capability development into day-to-day performance. Before joining Ishida, Nick held senior L&D roles at organisations including Howsy, Wagamama and Pizza Hut. This broad sector experience - from hospitality to manufacturing - has shaped his pragmatic, people-first approach to learning, where business relevance and learner experience go hand in hand. VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home ABOUT THE HOST David James  David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.  As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D.  CONTACT METHOD   https://twitter.com/davidinlearning https://www.linkedin.com/in/davidjameslinkedin https://360learning.com/the-l-and-d-collective https://360learning.com/blog L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home

Guus van Deelen, a seasoned L&D leader and author of *Organising L&D for Results,* discusses transformative strategies for Learning and Development teams. He highlights the pitfalls of traditional L&D structures and the necessity for strategic alignment with business goals. Guus introduces practical tools like the L&D Quick Scan and emphasizes structured experimentation for impactful results. He also addresses the importance of L&D professionals immersing themselves in their organizations to tailor effective solutions and advocates for redefining L&D's role as a proactive partner.

Becky Willis, founder of Tractus Learning and WillLearn Consulting, specializes in implementing effective digital learning. In this discussion, she delves into the crowded learning technology market, addressing the evolution from LMSs to LXPs. Becky emphasizes the importance of aligning stakeholder needs and creating collaborative tech ecosystems. She critiques outdated systems, highlights the potential of AI, and insists on the necessity of starting with strategy over software. A must-listen for anyone rethinking their L&D approach!