In this engaging discussion, Christine Naidu, a seasoned Customer Success Manager and yoga instructor with 15 years of experience, shares her insights on the vital role of storytelling in customer success. She emphasizes crafting memorable narratives that resonate with clients, even when distilling complex information. Christine shares practical tips for engaging C-suite executives and building confidence through storytelling. The conversation also highlights the significance of empathy, especially during sensitive situations, showcasing how effective storytelling fosters deeper connections with customers.

In this episode of our podcast, we're thrilled to welcome Barry Klein, VP of Success and Enablement at Talroo. With an impressive career spanning over 30 years in sales, customer success, and as the founder of his own consultancy, Barry brings a wealth of knowledge, especially in leading teams within the recruitment technology sector. Today, we delve deep into the nuances of the interview process, focusing on the critical soft skills that HR departments prioritize. Barry will share his insights on how candidates can stand out by showcasing their authenticity and confidence in high-pressure interview situations. Authenticity isn't just a buzzword; it's a differentiator that can set a candidate apart. Barry will discuss effective strategies for candidates to demonstrate their true selves during an interview. Furthermore, we explore the importance of owning mistakes and demonstrating problem-solving skills. Barry will offer his expert advice on how candidates can communicate their ability to find solutions and learn from errors, qualities that signify resilience and a strong willingness to grow. Lastly, we'll tackle the tricky subject of cultural alignment and soft skills. In today's job market, companies are not just looking for a skill match but also a cultural fit. Barry will guide us through the types of questions candidates should expect around cultural fit and soft skills, preparing them to answer in ways that truly reflect their compatibility with the company's values and team dynamics. Join us for this insightful episode as Barry Klein helps us navigate the complexities of the interview process, ensuring candidates can present themselves authentically, solve problems effectively, and align with company culture. Connect with us on LinkedIn: Barry Klein Bayron Toruno Navneeth Thomas Watch us on Youtube

In this discussion, Marija Skobe-Pilley, Founder of Women in Customer Success and a top Customer Success leader, shares her inspiring journey from musician to industry leader. She highlights the diverse career paths within Customer Success and emphasizes the importance of owning your career through clear vision and proactive strategies. Marija discusses adapting to change in today's dynamic landscape and the vital role of leadership in supporting team transitions. Her insights empower listeners to take charge of their careers while advocating for women in the field.

In Part 2 of the episode "Cracking the Code: Navigating the CS Hiring Market," Jean-Marie and Luke offer vital strategies and tips for those seeking roles in Customer Success. They tackle challenges like strategic job searching, the importance of emotional intelligence, and effective self-presentation in the job market. Additionally, they discuss navigating perceptions of overqualification and the significance of cultural adaptation. Key Takeaways: - Focus on strategic job search aligned with personal and professional culture. - Cultivate emotional intelligence and empathy as key skills in Customer Success. - Present skills and experiences effectively, targeting cultural fit and company needs. - Address overqualification openly, offering a long-term perspective to potential employers. Connect with us through LinkedIn: Jean-Marie Schiraldi Luke Bartram Bayron Toruno You can also find us on Youtube

In "Part 1 - Cracking the Code: Navigating the CS Hiring Market," Jean-Marie and Luke dissect the complexities of the Customer Success hiring landscape. They explore the shifting dynamics post-COVID, the influx of candidates, and the challenges companies face in attracting the right talent. They offer valuable insights into crafting effective job descriptions, the critical role of company culture in hiring, and the importance of aligning internal expectations. It's a deep dive into the strategies for navigating the competitive CS job market, offering a blend of recruiter and candidate perspectives. Key Takeaways: - The importance of clear and concise job descriptions aligned with company culture. - Strategies for candidates to present themselves effectively, tailoring their approach to the specific company and role. - Insights into the recruitment process from both the company and candidate viewpoints, highlighting the need for mutual understanding and well-defined expectations. Connect with us through LinkedIn: ⁠Jean-Marie Schiraldi⁠ ⁠Luke Bartram⁠ ⁠Bayron Toruno⁠ You can also find us on YouTube

Being a candidate in today's job market or pursuing the next roles in your career isn't just about having an impressive CV or mastering interview techniques. It's about the journey, the persistence, and the personal growth that happens behind the scenes. As many of you know, we're not the only ones striving for that dream role. So, what's the game-changer? Persistence, resilience, and a little magic word: patience. It's easy to say, but not so easy to practice, especially during those long and sometimes disheartening job search processes. That's exactly why we're excited to bring you this latest episode, where we dive into the often overlooked, yet crucial elements of career advancement: Patience and Progress. Join us as we sit with Noah Little and Katrina Kugelmeier as we delve deep into the heart of career and personal growth. In the new episode, we explore: - The contrasting approaches to job search: Noah's intensive application strategy vs. Katrina's network-centric approach. - The pivotal role of emotional resilience and the art of maintaining motivation during your career journey. - The underestimated power of patience and how it shapes your professional growth. - The significance of personal branding and how it opens new doors and cements your presence in the CS landscape. - Practical tips to manage expectations and keep a positive, proactive stance in the ever -evolving job market. Key Takeaways: - Career advancement in CS is not a sprint but a marathon, requiring dedication and a patient, consistent effort. - Personal branding isn't just a buzzword; it's your unique signature in the professional world. - Building a network is as crucial as building your skillset—sometimes, it's not just what you know, but who you know. - Emotional resilience and self-care are your best allies in navigating the highs and lows of career progression. Tune in to our latest episode for an honest, in-depth conversation about Patience and Progress. Resources: Customer Success Coaching CS Connect Connect with us on LinkedIn: Noah LittleKatrina Kulgelmeier Bayron Toruno You can also find us on Youtube

Delve into the world of customer journey mapping in this engaging podcast. Learn how collaboration and alignment between departments are crucial in creating effective maps. Discover the value of understanding the customer's perspective and measuring the impact of your mapping efforts. Join Tarek as he shares practical insights on mastering the art of customer success through journey mapping.

In today’s episode, we have the honor to have with us Markus Rentsch, CEO of Remark-able and,defenatly, the "Lord of CS Memes" he discusses the evolution of a customer success manager from the old mindset to the new mindset. The conversation highlights the shift in mindsets within the customer success industry, the importance of customer success as a company-wide mindset, and the changing role of customer success managers. It emphasizes the need for customer success managers to become trusted advisors to customers and to focus on delivering value and driving revenue. We explore more, like the alignment of a customer success mindset with leadership and the use of revenue data to demonstrate the impact of customer success. Overall, the episode emphasizes the importance of proactive and strategic approaches to customer success. Takeaways - Customer success has evolved from a reactive and transactional role to a proactive and strategic one. - Customer success should be a company-wide mindset and operating system, with customer success managers acting as trusted advisors. - Measuring customer success should focus on customer needs, outcomes, and value delivered, rather than just usage and internal criteria. - Leadership should be aligned with the new customer success mindset and incentivize the right behaviors to drive revenue growth. Resources Remark-able Connect with us on LinkedIn:⁠⁠⁠ Markus Rentsch⁠⁠⁠⁠⁠Bayron Toruno⁠⁠⁠⁠⁠ ⁠Nav Thomas⁠⁠ Find us on YouTube

Andrew Marks, co-founder of SuccessHACKER, discusses the importance of Voice of the Customer (VoC) framework, its impact on customer satisfaction and revenue, creating customer stories from feedback, and the role of effective communication. Insights include continuous listening and balancing features for new and existing customers.

Jan Young, a remarkable guest in customer success and upselling, discusses the mindset shift in customer success, developing negotiation skills, and leveraging data for success. She highlights the three conditions for successful post-sale expansion and the importance of practicing and teamwork in negotiation. Jan also emphasizes the need to align with the company's go-to-market strategy and understand customer needs and goals for effective customer engagement.