Today I'm having an interesting conversation with Prashad "Prash" Jothi, host of the "It All Depends" podcast, a seasoned customer success manager with over four years of experience, and recognized as the 2023 Top Customer Success Manager Strategist by SuccessHacker.
We delve deep into the unique challenges and strengths that introverts bring to the customer success field. Prash shares his personal journey of navigating customer interactions, handling different types of calls, and overcoming the anxiety that can come with being an introvert in an extrovert-centric role.
Key Takeaways:
- Building Rapport as an Introvert: Practical tips on initiating small talk which can be draining when you are an introvert, and leveraging personal insights to connect with customers. Like Prash said, " proactively share first, and then that actually triggers them to share".
- Handling Difficult Conversations: Strategies for shifting your mindset, reducing anxiety, and approaching challenging customer calls with confidence.
- The Power of Preparation: How thorough preparation and structured approaches can empower introverted customer success managers to gain confidence before a call.
Whether you're an introvert, extrovert, or somewhere in between, this episode is packed with actionable advice to help you excel in customer success roles. Tune in to gain insights that can transform your approach to customer interactions and elevate your career.
Resources:
GO, RUN!! listen to It All Depends
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Connect with Us:
Bayron Toruno - LinkedIn
Prashad "Prash" Jothi - LinkedIn
Listen to the episode on YouTube
We're expanding to Latin America! Check out Customer Success Talks Latin America, our Spanish version of the show. Find the links in the description below.
Spotify -
Youtube
Customer Success Talks