14min chapter

Customer Success Talks cover image

Customer Success as an Introvert: Building Rapport and Handling Calls | Prashad "Prash" Jothi

Customer Success Talks

CHAPTER

Navigating Difficult Customer Interactions

This chapter explores strategies for managing challenging customer calls, particularly from an introverted perspective. It emphasizes the importance of mindset, preparation, and mentorship in fostering effective communication and professional growth in customer success roles.

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