Join Prashad "Prash" Jothi, a seasoned customer success manager and award-winning strategist, as he shares his insights on thriving as an introvert in an extroverted field. Discover practical tips for building rapport through meaningful small talk and overcoming anxiety during tough calls. Prash emphasizes the power of preparation to foster confidence and effective communication. Whether you’re introverted or extroverted, his experiences offer valuable strategies to enhance your customer interactions and drive success.