The Debrief by incident.io
incident.io
In The Debrief, you'll hear conversations with engineers, product managers and founders about the ins and outs of incident response. Whether you're looking for actionable advice from folks who have been there or relatable stories, you'll find it on The Debrief.
Episodes
Mentioned books
Nov 8, 2022 • 44min
Building an incident management process
Chris, an expert in incident management, and Pete, who specializes in establishing solid frameworks, delve into the essentials of creating an effective incident management process. They define what constitutes an incident and discuss the importance of clear severity levels and statuses. The duo emphasizes the need for defined roles and responsibilities in managing incidents, while also advocating for structured data to enhance learning. With a touch of humor, they share lighthearted stories from their careers, proving that managing incidents doesn’t always have to be serious!
Oct 26, 2022 • 50min
How to build a successful on-call team
This conversation features Pete and Chris, co-founders of incident.io, who specialize in building successful on-call teams. They discuss the critical role of on-call support in tech startups and share insights on creating a compassionate on-call culture. Key topics include who should be on-call, the dangers of relying on 'on-call heroes,' and the importance of fair compensation practices. They also introduce strategies to motivate engineers and discuss effective onboarding processes, making on-call responsibilities more manageable and inclusive.
