The Debrief by incident.io

At incident.io, we like to push the pace to deliver feature requests and bug fixes quickly. What's one of the things that helps us move with pace? The Product Responder role. In this episode, we sit down with Sam Starling, Product Engineer, to talk about this crucial role and how it, ultimately, gives us an upper hand. We chat about: How the role came about What responsibilities the role has What Sam's week as a Product Responder looked like ...and more Read more about the Product Responder here: https://incident.io/blog/how-we-leverage-our-product-responder-role

Join Lisa Karlin Curtis, Tech Lead at incident.io, as she shares her expertise on how to make meetings effective. Dive into actionable strategies to improve meeting quality, focusing on preparation and structure. Lisa highlights the importance of empathy and emotional needs in workplace interactions. Discover innovative approaches to rethink meetings, especially in a remote world, advocating for fewer but more productive gatherings. With anecdotes of both chaotic and successful meetings, she emphasizes the balance of preparation and engagement for optimal outcomes.

Dimitra, a product engineer behind the new Status Pages project, shares her insights on the challenges and triumphs of launching this significant tool for system transparency. She highlights the importance of collaboration within cross-functional teams and the value of user feedback in creating a product that truly resonates with users. Dimitra also discusses innovative practices like 'polished parties' for refining user flows, revealing how teamwork dynamics can elevate project outcomes and enhance customer satisfaction.

In this episode, we chat with Alicia Collymore, Engineering Manager at incident.io, about advice she'd give EM's to be successful in their roles.

In this week's episode, we're joined by Matt Huxtable, CTO at Ziglu (an e-money issuer, offering a variety of digital finance services, particularly well known for its cryptocurrency services). Matt talks about how the engineering team at Ziglu has evolved over time, building an agile culture and why "keep it boring" is his mantra. Chris, Pete and Matt cover how to context switch between solving and communicating during an incident, their most creative incident fixes and why AI isn't ready to solve incidents for us just yet. In this episode we cover: [01:20] Introducing Matt and Ziglu [05:45] The evolution of the team at Ziglu [09:45] Horizontal career growth in Engineering [12:15] Finding an incident solution at Ziglu [18:00] Balancing fixing with communicating during an incident [20:26] Could AI help you solve incidents? [27:00] Matt’s most creative incident fix For more information, head over to incident.io/blog/podcast

In this episode, Pete and Lisa discuss why great communication is essential to the success of any incident management process. From keeping your wider team in the loop to minimise disruption, to using customer communication to strengthen your brand when things go wrong, the team share their experiences and top tips for having a transparent incident communication culture. In this episode we cover: [01:10] Why is communication so important? [07:30] Practical advice on building a good internal communication culture [15:20] The cultural challenges of incident transparency [25:30] Building trust with customer communications For more information, head over to https://incident.io/blog/podcast

In this podcast, the three incident.io co-founders Stephen, Chris and Pete take a trip down memory lane, revisiting the story of how they came to found incident.io and the major milestones of the first 12 months in business. Key topics/timestamps: [01:36] The origins of incident.io [07:00] Building Response at Monzo [17:00] The side hustle begins [22:00] The first demo [27:00] The first off-site [34:00] Moving into the old fire station [41:00] Hiring a team [47:00] What next? For more information, head over to https://incident.io/blog/podcast

Chris, an expert in incident management, and Pete, who specializes in establishing solid frameworks, delve into the essentials of creating an effective incident management process. They define what constitutes an incident and discuss the importance of clear severity levels and statuses. The duo emphasizes the need for defined roles and responsibilities in managing incidents, while also advocating for structured data to enhance learning. With a touch of humor, they share lighthearted stories from their careers, proving that managing incidents doesn’t always have to be serious!

This conversation features Pete and Chris, co-founders of incident.io, who specialize in building successful on-call teams. They discuss the critical role of on-call support in tech startups and share insights on creating a compassionate on-call culture. Key topics include who should be on-call, the dangers of relying on 'on-call heroes,' and the importance of fair compensation practices. They also introduce strategies to motivate engineers and discuss effective onboarding processes, making on-call responsibilities more manageable and inclusive.