incident.io, say hello to AI

This week was a particularly exciting one for us at incident.io. We launched not one, not two, but four AI-powered features to help folks get the most out of their incidents.

• Assistant
• Suggested summaries
• Suggested follow-ups
• Related incidents

In this episode of The Debrief, we sit down with Ed Dean, Product Analyst, and Charlie Revett, Product Engineer, to talk through all of these features and explain how they're already making an impact. We discuss:

• How we made sure to balance autonomy with AI
• Why we decided to build these features and why now
• What it was like working with design partners throughout this process
• What it was like learning prompt engineering while simultaneously building a product rooted in the practice
• ...and much more

You can learn more about our AI features here: https://incident.io/ai