The Debrief by incident.io Building an incident management process
Nov 8, 2022
Chris, an expert in incident management, and Pete, who specializes in establishing solid frameworks, delve into the essentials of creating an effective incident management process. They define what constitutes an incident and discuss the importance of clear severity levels and statuses. The duo emphasizes the need for defined roles and responsibilities in managing incidents, while also advocating for structured data to enhance learning. With a touch of humor, they share lighthearted stories from their careers, proving that managing incidents doesn’t always have to be serious!
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