AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
28min chapter
Building an incident management process
The Debrief by incident.io
Mastering Incident Management
This chapter explores the critical distinctions between planned and unplanned work within an organizational context, highlighting the necessity of proper incident classification and communication. It discusses best practices for managing incidents, emphasizing the importance of establishing clear severity categories and roles across teams to enhance coordination and response efficiency. The conversation also addresses the benefits of embracing a cultural shift towards frequent incident declaration, ensuring effective management while reducing friction among team members.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode