Building an incident management process
The Debrief by incident.io
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Mastering Incident Management
This chapter explores the critical distinctions between planned and unplanned work within an organizational context, highlighting the necessity of proper incident classification and communication. It discusses best practices for managing incidents, emphasizing the importance of establishing clear severity categories and roles across teams to enhance coordination and response efficiency. The conversation also addresses the benefits of embracing a cultural shift towards frequent incident declaration, ensuring effective management while reducing friction among team members.
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