Service Design Show

Frances Yllana, expert in service design, shares practical ways to align our work with our purpose. They emphasize the importance of finding fulfillment in helping others and reflect on the evolution of fulfillment in work. Also discussed are the expansion of knowledge through connections with peers and experts, the implementation of design operations, and the significance of course corrections in pursuing one's purpose.

George Aye, a professional dedicated to making services better, discusses the need for design to take responsibility and hold each other accountable. He emphasizes the importance of thoroughly scrutinizing every challenge and demanding higher ethical standards. George also shares how his team holds him accountable and the importance of the gut-check tool. Topics include raising ethical standards, radical philanthropy, challenges faced by people of color, creating an environment for feedback, and connecting agitators in the design industry.

Alan Moore, service design expert, discusses the transformative power of beauty in business, the importance of a reset to create a regenerative future, and the value of incorporating design education into schools. He provides practical tips for embracing beauty and invites further conversations on the topic.

This podcast discusses the evolution of the Circle community for service designers, including new discussion formats and experiments. They explore systemic design in healthcare and the challenges of scaling service design internally. The applicability of ideas and the future design of the community are also discussed, along with the education of service designers and the invitation for new members to join.

Brad Alphonso, a service design professional, shares insights on how to get service design in the driver's seat. They discuss eliminating handover moments, expanding the definition of design, and overcoming imposter syndrome. Brad also emphasizes the importance of valuing customer experience and the role of trust and credibility in service design.

Communication expert Johnnie Moore introduces the concept of Unhurried Conversations, a movement that focuses on genuine communication and building meaningful connections. These conversations act as a magical lubricant in our interactions, making everything flow more smoothly. Embracing an unhurried mindset can strengthen your patience muscle and have a positive impact.

James Helms, a talented service design professional, discusses the marginalization of design in companies and the need for change. He emphasizes reconnecting with design's superpower of crafting emotionally resonant solutions and getting executive leaders on board. The podcast also explores the pressure on designers to deliver value, the power of anecdotal evidence in design, the importance of communication and collaboration, and the need for the design community to be more ambitious and bold.

ResearchOps expert Kate Towsey joins the show to discuss how ResearchOps streamlines the research process and maximizes its impact. She highlights the importance of standardization and documentation to free up time for the 'magic' of research. The podcast explores the intersection between research ops and service design, emphasizing collaboration and designing services for researchers. It also discusses the growth and recognition of research operations and encourages community engagement.

Amelia Diggle, service design professional, shares insights on compassionate leadership and unconventional practices for collaboration, effectiveness, and fun. She discusses the role of service design at Verizon Connect, the power of visualizing critical decisions, and the importance of receiving critical feedback and resilience. The podcast also explores the expectations for collaborative leadership and creating a more human-centered approach in the business.

Scott Zimmer, an experienced executive leader, shares strategies for positioning design as an equal partner within organizations. He emphasizes the importance of building bridges between business and design, crafting stories that resonate with business partners, and earning respect for design. Zimmer also discusses the tipping point in changing the narrative about design at Capital One and the lessons in bravery and sticking to one's values. Curiosity, respect, and gratitude towards the future of design are highlighted as well.