Service Design Show
How to be a compassionate leader who gets things done? / Amelia Diggle / Episode #188
Episode guests
Podcast summary created with Snipd AI
Quick takeaways
- Collaborative leadership promotes inclusivity, informed decision-making, and a less lonely work environment.
- Design professionals can step up as leaders by embracing design principles, growth mindset, and learning from failures.
Deep dives
Leadership and Collaboration in Surf's Design
In this episode of the Surf's Design Show, Amelia Diggle, CX and Surf's Design Manager at Verizon Connect, discusses the importance of collaborative leadership in the context of Surf's Design. She emphasizes the need for leaders to move away from traditional top-down styles and embrace a more collaborative approach. By adopting principles of co-creation, early sharing of work, and progress through collaboration, leaders can make more informed decisions and create a more inclusive and less lonely work environment. Amelia highlights the significance of listening deeply, practicing mindfulness, and leading by example, even if you're not a formal leader within the organization. Overall, the conversation explores how Surf's Design professionals can leverage their skills to drive positive change and create a more collaborative leadership culture.
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