Practical Strategies for Doing Work that Truly Matters / Frances Yllana / Ep #195

Feb 15, 2024

Frances Yllana, expert in service design, shares practical ways to align our work with our purpose. They emphasize the importance of finding fulfillment in helping others and reflect on the evolution of fulfillment in work. Also discussed are the expansion of knowledge through connections with peers and experts, the implementation of design operations, and the significance of course corrections in pursuing one's purpose.

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Introduction

00:00 • 2min

Designing Government Services: A Conversation with the Principal Manager of Design Operations at Coforma

02:15 • 5min

Finding Fulfillment Through Service-Oriented Work

07:42 • 17min

Expanding Knowledge and Seeing Impact in Service Design

24:42 • 3min

Evolution of Design Organization and Implementation of Design Operations

27:44 • 3min

The Evolution of Fulfillment in Work

31:10 • 19min

Reflections on Purpose and Course Corrections

49:47 • 3min

What's the most important tool in your service design toolbox? No, it's not a fancy piece of software or a groundbreaking methodology. The most important tool is you. A bit cheesy? Perhaps. True? Absolutely! Let me explain. You're the enabler for all actions leading to positive change. It's easy to overlook the importance of keeping this tool—yourself—in top shape. And you can only deliver your best work when you're healthy and happy. If you're drained by unfulfilling work or feel your talent is going to waste, all the other tools in your kit won't matter. So, how do we get to a place where we do work that gives us joy and motivates us to get up in the morning? That's the theme of the conversation with our guest, Frances Yllana. Frances shares practical ways to align our work with our purpose. And we discuss the importance of prioritizing conscious career development, even in busy times. As you'll hear, the great thing is we can apply many tools and methods from our own toolbox to achieve this. This episode is all about making sure you do the work you want to do, not just the work you know how to do. Yes, the stakes are high! The conversation with Frances inspired me to spend even more time understanding myself—when do I operate best and deliver my most valuable work? There's a lot of power in knowing yourself, so hopefully, it will get you in this mood as well. Keep making a positive impact.

~ Marc

--- [ 1. GUIDE ] ---

00:00 Welcome to Episode 195

03:30 Who is Frances

04:00 How she stumbled to Service Design

05:30 Lightning Round

08:45 Finding purpose by doing work outside of our work

10:30 What lead to this thinking

14:30 How the purpose translated

18:30 Increasing the chance of clarity

20:30 Insights to figuring out what you should be pursuing

27:00 How we can identify the impact that we are contributing

32:45 A knack for recognizing wins

39:30 Helpful methods to help you find purpose in your work

43:30 Piece of advice

--- [ 2. LINKS ] ---

https://www.linkedin.com/in/francesy/
SunsayS.cool - https://www.sundays.cool/
Send a letter of gratitude to someone - https://www.sundays.cool/praise

--- [ 3. CIRCLE ] ---

Join our private community for in-house service design professionals. ⁠https://servicedesignshow.com/circle