Fraudology Podcast with Karisse Hendrick

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai On this timely episode of Fraudology, host Karisse Hendrick delves into the far-reaching repercussions of the alarming rise in data breaches, particularly the recent Comcast breach impacting a massive 35 million accounts in the US. As cyber threats evolve, this episode uncovers how such breaches fuel online fraud and account takeovers, posing severe challenges for consumers, online businesses, and financial institutions. Karisse then breaks down the recent case of the Australian retailer, The Iconic, as an instructive example of the relationship between data breaches and account takeovers, and the critical need for heightened account security measures and proactive customer communication. For anyone with a stake in maintaining digital trust, this episode is an indispensable guide to understanding the intersecting worlds of data breaches, fraud prevention, and the enduring importance of safeguarding consumer confidence.Related News Articles:https://www.bleepingcomputer.com/news/security/xfinity-discloses-data-breach-affecting-over-35-million-people/https://www.abc.net.au/news/2024-01-09/the-iconic-customers-account-hack-fraudulent-transactions/103292660Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

James Olden and Rob McCall, fraud strategy experts at Uphold, dive into the world of cryptocurrency and fraud prevention. They discuss Uphold's innovative approaches to enhancing customer security and building trust. The duo emphasizes the importance of transparent communication and strong leadership in fostering a collaborative environment. They also reflect on the evolving challenges in crypto, highlighting the need for adaptability and proactive fraud strategies to navigate risks effectively.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai A "Chargeback Fraud Protection" Company is Accused of FraudIn today's episode of Fraudology, host Karisse Hendrick dives into the official court filing by the United States District Attorney of Eastern California against a company that claimed to be "the nation's most comprehensive chargeback fraud protection service". While it's not the first time, it's still rare for a company that promises fraud and/or chargeback prevention to be formally accused of fraud. And the fraud this company is accused of committing is complex and egregious.Relying on her risk experience in the merchant processing world, Karisse explains how payment processors assess risk when reviewing activity on merchant accounts. The rules around what types of companies can and cannot process credit cards, as well as the thresholds set by Visa & MasterCard for chargebacks is exactly what this company set out to game. With the help of an article written by her friend Frank McKenna (of FrankOnFraud.com), and the recently unsealed court documents, Karisse walks listeners through the elaborate scheme that was responsible for processing over $97 million in questionable and fraudulent transactions. Through transaction laundering and shell corporations, this company managed to stay under the radar of multiple payment processors they were lying to for almost 6 years. Until fraud investigators working for one of the merchant processors they defrauded caught on to their scheme and it started to unravel, getting the attention of the US Department of Justice.Through learning about the ins and outs of this case, you'll learn the overarching premise of fraud prevention in the payment processing space, which is not discussed often on Fraudology or other fraud news sources. This case should also serve as a warning to companies that have taken part in similar practices, as the DOJ has been vocal about wanting to set a precedent for this type of fraud.Related Links:Frankonfraud.comArticle: The Fraud Protection Company They Say is Just a Sham:https://frankonfraud.com/fraud-trends/this-fraud-prevention-company-that-was-a-sham/The Federal Complaint Against the founders of CB Surety, Resellers Consultants, KP testing LLC and others:https://frankonfraud.com/wp-content/uploads/2023/12/cb_surety_complaint.pdfFraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this riveting episode of Fraudology, host Karisse Hendrick is joined by fraud prevention heavyweights Mary Ann Miller and Frank McKenna to delve into the murky waters of online fraud as we step into 2024. With their expert insights, we explore the latest fraudulent tactics in the booming industries of cryptocurrency, banking, e-commerce, and Fintech. Mary Ann, Frank, and Karisse share some of their predictions for the fraud landscape of 2024 and offer their invaluable advice on how businesses can proactively gear up to fight back against these emerging threats. This is the episode you can't afford to miss on Fraudology—where the future of fraud is revealed without the need for a crystal ball.Prepare to be enlightened as these 3 experts dissect critical topics such as the influence of economic downturns on founder fraud, the inadequate KYC processes besieged by data breaches, and the alarming potential of AI in cloning voices and scamming the public. They also discuss the pressing concerns in identity verification amidst the rise of AI-driven deep fakes and digital doppelgangers. Don't miss our comprehensive discussion on the future of fraud prevention, the evolution of scams, and the importance of community and persistence for fraud practitioners in these challenging times.To read the full predictions article on Frank on Fraud: https://frankonfraud.com/fraud-trends/its-fraud-at-full-throttle-our-predictions-for-2024/To connect directly with Mary Ann Miller:https://www.linkedin.com/in/cybergalmam/To connect directly with Frank McKenna:https://www.linkedin.com/in/frankmckenna/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this week's episode, Karisse Hendrick reflects on the significant fraud trends of 2023, offering insights into the evolving landscape of online fraud in ecommerce and beyond. From the rise of generative AI and deep fakes, to the prevalence of first party fraud and the increasing sophistication of purchasing bots and AI bots, Karisse discusses the challenges that the fraud prevention community faces in the year ahead. Stay tuned for upcoming episodes featuring industry experts sharing their predictions for fraud in 2024.For a preview of the 2024 Predictions in fraud mentioned in this episode: https://frankonfraud.com/fraud-trends/its-fraud-at-full-throttle-our-predictions-for-2024/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this episode of Fraudology, Karisse has the pleasure of hosting Eric Boles; a former special agent of the US Secret Service and former leader of e-crime investigations at StubHub, Yahoo, and AOL. Eric shares his insights on the rise of cybercrimes and the urgent need for consequences and accountability to curb online financial fraud. From navigating the unfair chargeback rule system to building successful relationships with law enforcement, Eric provides valuable strategies for companies to proactively investigate and prosecute fraud. -Ensuring the protection of their data, reputation, and shareholders' money. Eric and Karisse touch on several related topics, including why more online companies should be investing in an investigations department, and all of the benefits that will provide. Additional benefits of having a dedicated person/team to investigate fraud across dozens to hundreds of related accounts, should be the Norm, (according to Karisse) as they can become great at picking up patterns that an ML model may not catch, building relationships with various law enforcement agencies, and working with federal agents & the US District Attorney.Throughout this conversation, Eric will share a few stories of post-transaction investigations he has investigated and/or overseen; including the international fraud ring that resulted in his employer recovering financial restitution (above 7-figures USD!) from the seizure & sale of items that the fraudsters' once owned. Join us as we delve into Eric's impressive career and uncover his methods for catching perpetrators and advocating for post-transaction investigations.Eric Boles is now available for consulting or FTE remote opportunities in all areas of e-crimes investigations such as: phishing campaigns, "pig butchering" scams, malware/ransomware, online payment fraud, non-payments fraud (ATOs, Promotional abuse, etc.)To connect with Eric (Especially if you're looking to hire someone with his "unique set of skills"), connect with him on LinkedIn:https://www.linkedin.com/in/eric-b-21605942/?miniProfileUrn=urn%3Ali%3Afs_miniProfile%3AACoAAAjn8vIB3SCNCfDmnh4n5PZCy2lx5dN-7JYFraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraud prevention expert Gil Rosenthal discusses utilizing storytelling in fraud prevention, proactive approaches to anticipate fraudsters' tactics, analyzing unique patterns, identifying prevention solutions, and staying ahead in the ever-evolving world of fraud.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai ***This episode is a replay of an episode from 21 September, 2023; dozens of loyal Fraudology listeners were asked which episodes should be considered the "best of the year" & both episodes with this guest were the most suggested***Every executive in the corporate world is asking themselves how they can avoid their company from becoming the subject of headlines like MGM has been recently. And, as more information becomes available about the cause of the chaos, it becomes clear that this type of attack can happen to any type of company, despite how much is invested in secure infrastructure & systems. To help Fraudology listeners learn from this now infamous attack, host Karisse Hendrick invited renowned corporate spy Robert Kerbeck to delve into the world of social engineering, how easy it is to steal information and/or access from the world's largest organizations, and its devastating impact on organizations. From the tactics used by "rusers" (social engineers) to manipulate employees over the phone to who the best "targets" are & what they will research ahead of time, to the exponential threat of ransomware attacks when combined with social engineering. Kerbeck shares his invaluable experience & insights to provide Fraudology listeners with practical tips to safeguard sensitive information and to be aware of unusual requests, as he reiterates the urgent need for improved training and verification processes.Consider sharing this episode internally with leaders in customer service, InfoSec, and Senior Leadership & ask for a follow-up meeting to discuss what you can do to prepare employees for social engineering attempts. Don't miss this eye-opening conversation that uncovers the dangerous reality of cybercrime and its potential consequences for businesses of all sizes.The best way to prepare your employees for social engineering attempts is to hire an engaging public speaker/corporate trainer to share memorable tips disguised as entertaining stories. Robert is one of the best! To connect with Robert Kerbeck on LinkedIn: https://www.linkedin.com/in/robert-kerbeck-12aa7a11/To purchase his book, learn more about his previous career, watch the trailer for his upcoming TV series, or to inquire about his corporate training program, go to www.RobertKerbeck.com Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai ***This episode is a replay of an episode from March 7, 2023; dozens of loyal Fraudology listeners were asked which episodes should be considered the "best of the year" & both episodes with this guest were the most suggested***Even if you don't fight fraud for a living - you will enjoy this episode! In this episode of Fraudology, host Karisse Hendrick sits down with Robert Kerbeck, the Author of the book "Ruse: Lying, The American Dream. From Hollywood to Wall Street" to talk about social engineering and how easy it can be to get closely guarded company secrets out of an employee through a simple phone call.Robert lived a life straight out of a movie (And spoiler alert: his life story is on its way to becoming a TV show!). As an aspiring actor, Robert took a mysterious apprenticeship as a corporate spy. He learned fairly quickly that in addition to impressions, he was great at reading people & connecting with them over the phone, to get them to unwittingly divulge some of the biggest secrets about their company. As an actor, Robert had some unbelievable experiences as an actor like drinking with Paul Newman, playing the lead opposite Calista Flockhart in an off-Broadway production, taking J-Lo on a date to a Dodger's game, and working with OJ Simpson a week before the tragic double homicide of his wife Nicole Brown Simpson & her friend, Ron Goldman. But, he came to realize that his real success would be to become one of the world's most skilled, and deceptive practitioners of corporate espionage targeting top firms on Wall Street, Finance, and Silicon Valley to give their competitors inside knowledge.Now that Robert is retired from that life, he's written his book, "Ruse: Lying, The American Dream. From Hollywood to Wall Street" to not only share his sometimes unbelievable stories but also to provide insights into the social engineering tricks that worked to compromise well-intentioned and well-trained employees & executives of some of the biggest companies in the world. There is a lot that the online fraud-fighting world can and should learn from Robert, especially as top social engineers target most of your companies daily with similar attempts to gain the "keys to the kingdom" with their "rusing" techniques. But, knowing their tactics, and providing fun, yet informative training to your teams (especially customer service!), and implementing a few policies & procedures like some of the ones that Robert shares on today's podcast will all help guard your own company's secrets, revenue, and access to your customer's accounts against people with similar skillsets as the one Robert used to use in his former profession. To learn more about Robert, to purchase his book, or to book him for a corporate training session, go to his website: https://www.robertkerbeck.com/He's also active on LinkedIn: https://www.linkedin.com/in/robert-kerbeck-12aa7a11/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this gripping episode of Fraudology, host Karisse Hendrick dives deep into the convoluted world of refund fraud schemes with a focus on the recent lawsuit filed by Amazon. Discover how the retail giant is combating sophisticated refund fraud methods, including insider collusion, social engineering tactics, and the manipulation of delivery systems. Karisse unravels the complex operation where defendants used Telegram to orchestrate fraudulent activities, leading Amazon to levy serious allegations involving civil conspiracy and fraudulent misrepresentation.Join us as we explore the implications of Amazon's legal actions, their efforts in fighting fraud with advanced technologies, and the pivotal role of post-transaction investigations. This episode, marking the end of 2023 for Fraudology, sheds light on the evolving landscape of online fraud and emphasizes the need for retailers to follow Amazon's lead in prosecuting and publicizing the consequences of such fraudulent schemes.Frank on Fraud Article: Amazon Launches Legal Blitz on Pro Refunding Ring (w/ full lawsuit at the bottom of the article):https://frankonfraud.com/fraud-trends/amazon-launches-legal-blitz-on-pro-refunder-ring/New York Times Article: Amazon refund Fraud Lawsuit:https://www.nytimes.com/2023/12/10/business/amazon-refund-fraud-lawsuit.htmlFraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.