Fraudology Podcast with Karisse Hendrick

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmic***This episode is a replay of an episode from March 7, 2023; dozens of loyal Fraudology listeners were asked which episodes should be considered the "best of the year" & both episodes with this guest were the most suggested***Even if you don't fight fraud for a living - you will enjoy this episode! In this episode of Fraudology, host Karisse Hendrick sits down with Robert Kerbeck, the Author of the book "Ruse: Lying, The American Dream. From Hollywood to Wall Street" to talk about social engineering and how easy it can be to get closely guarded company secrets out of an employee through a simple phone call.Robert lived a life straight out of a movie (And spoiler alert: his life story is on its way to becoming a TV show!). As an aspiring actor, Robert took a mysterious apprenticeship as a corporate spy. He learned fairly quickly that in addition to impressions, he was great at reading people & connecting with them over the phone, to get them to unwittingly divulge some of the biggest secrets about their company. As an actor, Robert had some unbelievable experiences as an actor like drinking with Paul Newman, playing the lead opposite Calista Flockhart in an off-Broadway production, taking J-Lo on a date to a Dodger's game, and working with OJ Simpson a week before the tragic double homicide of his wife Nicole Brown Simpson & her friend, Ron Goldman. But, he came to realize that his real success would be to become one of the world's most skilled, and deceptive practitioners of corporate espionage targeting top firms on Wall Street, Finance, and Silicon Valley to give their competitors inside knowledge.Now that Robert is retired from that life, he's written his book, "Ruse: Lying, The American Dream. From Hollywood to Wall Street" to not only share his sometimes unbelievable stories but also to provide insights into the social engineering tricks that worked to compromise well-intentioned and well-trained employees & executives of some of the biggest companies in the world. There is a lot that the online fraud-fighting world can and should learn from Robert, especially as top social engineers target most of your companies daily with similar attempts to gain the "keys to the kingdom" with their "rusing" techniques. But, knowing their tactics, and providing fun, yet informative training to your teams (especially customer service!), and implementing a few policies & procedures like some of the ones that Robert shares on today's podcast will all help guard your own company's secrets, revenue, and access to your customer's accounts against people with similar skillsets as the one Robert used to use in his former profession. To learn more about Robert, to purchase his book, or to book him for a corporate training session, go to his website: https://www.robertkerbeck.com/He's also active on LinkedIn: https://www.linkedin.com/in/robert-kerbeck-12aa7a11/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this gripping episode of Fraudology, host Karisse Hendrick dives deep into the convoluted world of refund fraud schemes with a focus on the recent lawsuit filed by Amazon. Discover how the retail giant is combating sophisticated refund fraud methods, including insider collusion, social engineering tactics, and the manipulation of delivery systems. Karisse unravels the complex operation where defendants used Telegram to orchestrate fraudulent activities, leading Amazon to levy serious allegations involving civil conspiracy and fraudulent misrepresentation.Join us as we explore the implications of Amazon's legal actions, their efforts in fighting fraud with advanced technologies, and the pivotal role of post-transaction investigations. This episode, marking the end of 2023 for Fraudology, sheds light on the evolving landscape of online fraud and emphasizes the need for retailers to follow Amazon's lead in prosecuting and publicizing the consequences of such fraudulent schemes.Frank on Fraud Article: Amazon Launches Legal Blitz on Pro Refunding Ring (w/ full lawsuit at the bottom of the article):https://frankonfraud.com/fraud-trends/amazon-launches-legal-blitz-on-pro-refunder-ring/New York Times Article: Amazon refund Fraud Lawsuit:https://www.nytimes.com/2023/12/10/business/amazon-refund-fraud-lawsuit.htmlFraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this insightful episode of Fraudology, Karisse Hendrick is joined by cybersecurity and fraud expert Dr. Soups Ranjan, CEO and co-founder of Sardine. This dialogue ventures into the intricate world of fraud prevention in the age of rapid digital payments and ecommerce, unpacking how more sophisticated strategies and technologies, such as behavior biometrics and real-time scam detection, are becoming vital in combating various scams, ranging from investment fraud to ecommerce schemes. Dive into the discussion as they explore the integration of fraud and compliance, the shift towards cloud-based solutions, and the future trends in marketplace KYC and fraud prevention, encapsulating Soups' extensive background in building robust defense systems against the evolving landscape of digital fraud.To Request the recording of the demo of the Sardine Platform for the Fraudology webinar in November:https://forms.gle/TmaVTue6UbUSVSzK7To Follow Soups on LinkedIn: https://www.linkedin.com/in/soupsranjan/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicJoin host Karisse Hendrick on this insightful episode of Fraudology as she sits down with Eric Rainsberg, a seasoned professional in the field of enterprise fraud strategy & analytics. With a rich background that includes developing robust fraud prevention frameworks at Macy's/Bloomingdales, and streamlining risk & security analytics at Huntington National Bank, Eric shed light on the intricacies of marrying fraud prevention with business objectives and the critical role of data in crafting informed & innovative strategies.Eric also shares an innovative approach to uniting data with strategy by creating a Centralized Risk Intelligence Hub within his most recent position, and provides the tip of the iceberg in benefits & outcomes.This episode unpacks the value of business intelligence and brings to the forefront the importance of collaborative efforts to tackle fraud across different sectors of the business and the progressive shift towards leveraging AI and machine learning for proactive fraud analysis; ultimately highlighting the long-term impact that comes from sharing experiences and creating a community within the fraud prevention industry.To connect with Eric Rainsberg Directly: https://www.linkedin.com/in/ericrainsberg/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this solo episode of Fraudology, Karisse focuses in on issues impacting e-commerce retail during the winter holiday season. Starting first with an update on the prediction she made in an earlier episode (9 November 2023) involving Black Friday/Cyber Monday and the possible return of the online fraud ring, the "Master Manipulators". She also shares how predicting unpredictable behavior of fraudsters is important, but also isn't a perfect science.Switching gears slightly, Karisse then shares recent news that the US Department of Justice has officially taken a position on refund claims fraud (aka- refund fraud), and once again makes a strong case for the importance of post-transaction investigations teams within e-commerce to work with law enforcement to prosecute bad actors. Articles Mentioned:https://marketrealist.com/what-is-walmart-and-amazon-online-refund-fraud/https://wsvn.com/news/local/miami-dade/university-of-miami-student-charged-by-doj-in-3-5-million-fraud-scheme/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology, host Karisse Hendrick delves into the pivotal shifts in liability rules for ApplePay on Card-Not-Present transactions, and on the Zelle network. For Zelle, the news about a potential liability shift is designed to protect consumers from scam-induced losses. As financial institutions prepare for an overhaul that positions them to absorb losses from deceptively induced transactions, Karisse examines the potential impacts on fraud prevention and customer safety. Furthermore, Karisse takes a critical look at the fallout from Binance's regulatory violations; exploring the heavy $4 billion penalty levied against the cryptocurrency exchange for its failure to implement necessary Know Your Customer (KYC) checks and to report suspicious activities. Karisse discusses how Binance's actions facilitated illegal activity including terrorism, ransomware, and child exploitation materials. Highlighting the broader consequences of neglecting robust fraud prevention measures and the essential need for companies to prioritize compliance to safeguard against financial crimes.Articles mentioned in this episode:Zelle News:https://www.nytimes.com/2022/11/28/business/zelle-scams-banks-reimburse.htmlBinance News:https://www.justice.gov/opa/pr/binance-and-ceo-plead-guilty-federal-charges-4b-resolutionhttps://frankonfraud.com/fraud-trends/greed-and-avarice-binance-never-filed-a-single-sar-ever/Visa/ApplePay ECI 05 Messaging Confirmation:E-Commerce Transactions Using Credential-On-File Tokens Provisioned From a Device-Based Token May Be Classified as ECI 05Regions: US, Canada15 Dec 2022Effective 15 April 2023, cardholder-initiated transactions using a credential-on-file token provisioned from a device-based token will be reclassified as electronic commerce indicator (ECI) 05, subject to meeting specified requirements.Halfway Down This Page:https://usa.visa.com/support/merchant/library/visa-merchant-business-news-digest.html#:~:text=Effective%2015%20April%202023%2C%20cardholder,subject%20to%20meeting%20specified%20requirements.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Matt Vega, the Director of Fraud Strategy at Novo.co with a rich history in fraud prevention at companies like Instacart, shares his expertise in behavioral biometrics. He discusses the pivotal role of 'tripwires' and 'landmines' in identifying unusual user behavior while minimizing friction in user experience. The conversation highlights the importance of forming strong partnerships with vendors, keeping up with technological advancements, and adapting strategies for different business models. This episode is a treasure trove of insights for anyone navigating the evolving landscape of fraud prevention.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this special episode of Fraudology, fraud-prevention expert and host Karisse Hendrick shares crucial tips to help fortify your digital and personal safety against fraud. While most episodes of Fraudology are geared towards anti-fraud professionals charged with protecting online companies & banks, this episode is for anyone who has asked "How can I protect myself online against online fraud?"As part of the International Fraud Awareness Week, Karisse discusses the rapid changes in online fraud trends and how they could affect you personally in 2023. Because fraud & scams can impact you in different ways, there are at least 6 core tips that Karisse recommends everyone integrate into their everyday life.The episode also delves into the value of maintaining personal privacy policies, how to strategically manage passwords across various platforms, and the risk of sharing personal identifiable information.Karisse also shares insights on how to handle suspicious interactions on social media, the importance of regularly updating privacy settings and debunking common scams. An essential listen for everyone in this era of information and technology. Tune in and empower yourself against fraud!Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this riveting episode of Fraudology, host Karisse Hendrick sits down with banking-fraud prevention specialist and recent recipient of the 2023 "Credit Union Rock Star" award, Hailey Windham. Windham takes us through her passion for anti-fraud work, sharing insights garnered from her broad ambassador training program and the importance of holistic, collaborate approaches in combating fraud. This conversation delves into the challenges of prosecuting fraudsters and the need for a more robust partnership between financial institutions and law enforcement. Dive in to discover how Windham navigates crypto coalitions, how being a Fraudology podcast guest and listener enhanced her fraud fighting strategies, and the fundaments of the fraud prevention programs she has established. Join us as we shine a spotlight on the critical work involved in creating a safer financial environment.To connect on LinkedIn with Hailey (no solicitations, please!): https://www.linkedin.com/in/hailey-windham/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this solo episode of Fraudology, host Karisse Hendrick delves into the rapidly increasing high-stakes of fraud targeting online retailers. -Especially with the holiday shopping season around the corner.From expanding on the vulnerabilities due to system integrations between vendors & online merchants to the rise of reshipping scams and the use of adaptable AI bots, Karisse explores current trends and tactics employed by cybercriminals that are greatly impacting fraud-fighters and quite literally, keeping them up at night.With insights on race condition attacks, address manipulations, and the speed of innovations in technology, along with the unexpected impacts of GDPR requirements on fraudsters' knowledge, this episode sheds light on the importance of continually improving counter-measures, collaboration among peers, and staying informed when fighting fraud. Articles & Episodes mentioned in today's episode:Krebs on Security: Russian Reshipping Service SWAT USA Drop Exposed: https://krebsonsecurity.com/2023/11/russian-reshipping-service-swat-usa-drop-exposed/Previous episode highlighting the surge in multiple attack methods exploiting API connections w/ 3rd party vendors: https://open.spotify.com/episode/1fjmmMjtFimiPs09fa0RQW?si=YwlQvF3kQ_yBlSKXzIxv0QEpisode in 2022 talking about the fraud ring dubbed the "Master Manipulators": Part 1: https://open.spotify.com/episode/0OgranYsuBxb8svZUrTgBv?si=Tj7GQNcMSa65kCp0efv7mg Part 2: https://open.spotify.com/episode/62iGFdEZTUFy8ZHStJJnQS?si=hkQ_xJZ_R_yRqzHiS0X_GAFraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.