Real Digital Transformation

Robotic process automation (RPA) experts Berend Ossevoort and Kevin den Ouden share with Thomas Erl techniques and lessons learned from designing and developing RPA bots as part of greater RPA solutions. Topics covered include RPA bot orchestration, RPA bot design considerations, integrating RPA with existing legacy and web user-inter and best practices for building successful RPA solutions. This podcast is part two of a two-part conversation with Berend and Kevin. Hosted on Acast. See acast.com/privacy for more information.

Thomas Erl explores modern-day robotic process automation with RPA experts Berend Ossevoort and Kevin den Ouden. Topics covered include what contemporary RPA bots are capable of doing and not doing, common RPA adoption challenges that organizations are facing, and RPA scalability issues. This podcast is part one of a two-part conversation with Berend and Kevin. Hosted on Acast. See acast.com/privacy for more information.

Enterprise Resource Planning (ERP) has been around for decades and ERP systems continue to remain central to the business operations of many organizations. But with the need to bring in contemporary digital automation technologies and a shift toward more data-centric automation and more customer-centric business models, how and where does ERP technology fit in? In this podcast, Thomas Erl interviews Kerrie Jordan, VP, Product Management, Data Platform at Epicor. Kerrie explains how the ERP industry is responding to the demands of digital transformations. Hosted on Acast. See acast.com/privacy for more information.

In Part II of Thomas Erl's interview with Howard Tiersky, Howard explores design thinking as it relates to customer journey mapping and also explains how to tackle common challenges companies face when attempting to adopt a more customer-centric approach with their digital business. Hosted on Acast. See acast.com/privacy for more information.

What does it mean for a company to be customer-centric? More importantly, how can customer-centricity be realized in business and with digital technology? In this podcast, Thomas Erl discusses the difference between product-orientation and customer-orientation and explains how the adoption of customer-centricity supports businesses in becoming digitally-enabled and becoming successful with digital transformation. For a transcript of this podcast, visit: https://www.linkedin.com/pulse/realizing-customer-centricity-digital-world-thomas-erl/ Hosted on Acast. See acast.com/privacy for more information.

Is your organization ready to delegate more business decisions to machines? Time to think about this carefully, as your competitors may already be doing so. In this podcast, Thomas Erl raises considerations and concerns to take into account when an organization wants to begin delegating decision-logic responsibilities to AI systems. For a transcript of this podcast, visit: https://www.linkedin.com/pulse/when-delegate-machine-human-vs-it-driven-thomas-erl/ Hosted on Acast. See acast.com/privacy for more information.

Building a private blockchain in the IT enterprise. Is it a good idea? In this podcast, Thomas Erl explores how blockchain's immutable data storage can be of benefit to any type of digital business that wants to protect the integrity of its business data. For a transcript of this podcast, visit: https://www.linkedin.com/pulse/blockchain-enterprise-like-square-block-round-hole-thomas-erl/ Hosted on Acast. See acast.com/privacy for more information.

How can data intelligence improve your organization's leadership? It comes down to leaders becoming more adept at utilizing data intelligence and positioning data science technology correctly within their digital enterprise and as part of their overall digital transformation roadmap. In this podcast, Thomas Erl discusses how business leaders need to improve their level of "leadership intelligence" in order to effectively and successfully navigate digital transformation efforts. For a transcript of this podcast, visit: www.linkedin.com/pulse/leadership-intelligence-key-navigating-digital-thomas-erl/ Hosted on Acast. See acast.com/privacy for more information.

As Bill Gates was once quoted as stating, “It’s fine to celebrate success, but it is more important to heed the lessons of failure.” For every digital transformation success story, there have been several that did not end well and others that have not ended at all, but have instead been veering off-course. In this podcast, Thomas Erl explains why digital transformation may not be everyone's "cup of tea". For a transcript of this podcast, visit: www.linkedin.com/pulse/digital-transformation-everyones-cup-tea-thomas-erl/ Hosted on Acast. See acast.com/privacy for more information.

This podcast is part one of a two-part interview by Thomas Erl with Howard Tiersky, author of the Wall Street Journal best-selling book "Winning Digital Customers: The Antidote to Irrelevance". Forbes named this book as one of the top 10 most important business books of 2021. During this first part of the interview, Howard shares his insights about digital transformation and the importance of fostering "love" from customers. He describes the 5-Step Formula to Digital Transformation Success that is documented in his book and elaborates on the process of customer journey mapping. Hosted on Acast. See acast.com/privacy for more information.