What does sociology and the study of technology have to do with DesignOps? Everything! Lou sits down with Jacqui Frey, Director of Design Operations at MailChimp, to discuss her upcoming talk at the 2018 DesignOps Summit and why studying technology’s interconnectedness relates to all aspects of DesignOps. Reading recommendations from Jacqui: Essentialism: The Disciplined Pursuit of Less by Greg McKeown Joins us at the 2019 DesignOps Summit: https://designopssummit.com

How do you build an ontology? Lou talks with Carol Smith, about the challenges of developing an artificial intelligence ontology, and how information architects can and must play a role in technologies that use artificial intelligence. Follow Carol Smith on Twitter: https://twitter.com/carologic Reading recommendations: https://rosenfeldmedia.com/books/designing-agentive-technology/

Lou talks with Carl Smith, Owner at Bureau of Digital, about the challenges of curating the right content to make design and UX conferences successful for both the owners and the attendees. Connect with the Bureau of Digital’s community: https://bureauofdigital.com Follow Carl Smith on Twitter: https://twitter.com/carlsmith Join us at our second DesignOps Summit this November: https://rosenfeldmedia.com/designopssummit2018/

Engineers are very familiar with the term technical debt—but what about design debt? Lou talks with Audrey Crane, Partner at DesignMap, about why, if you’re always learning, design debt is a good and necessary thing. Follow Audrey Crane on Twitter: https://twitter.com/audcrane Joins us at the 2018 DesignOps Summit: https://rosenfeldmedia.com/designopssummit2018

How can startups employ good design practices from the beginning? Lou talks with Irene Au, Design Partner at Khosla Ventures, about her work with setting up companies with robust design practices, and why user research is an investment every company should make. Irene’s Reading Recommendation: https://www.subtraction.com/2018/04/02/in-defense-of-design-thinking-which-is-terrible/ Follow Irene Au on Twitter: https://twitter.com/ireneau Join us at our second DesignOps Summit this November: https://rosenfeldmedia.com/designopssummit2018/

What does it really take for an organization to embrace UX design as the foundation of creating products? Lou talks with UX guru and co-founder of the UX design school Center Centre Jared Spool about the paths organizations take to reach the UX tipping point. Follow Jared Spool on Twitter: https://twitter.com/jmspool Get your ticket for our virtual conference, The Business Case for Design: https://rosenfeldmedia.com/business-case-for-design/

Holistic design is a term being thrown around, but what does it really entail? Listen as Lou talks with Kerry Bodine, customer experience expert and founder of Kerry Bodine & Co. and author of Outside In, as they discuss how UX designers can benefit by using service design as a framework to create product and customer journeys. Follow Kerry Bodine on Twitter: https://twitter.com/kerrybodine Get your ticket for our virtual conference, The Business Case for Design: https://rosenfeldmedia.com/business-case-for-design/

Dave Malouf has worked with Rosenfeld Media to curate our EUX program, but did you know that he’s also active in the DesignOps movement? Lou sat down with Dave to talk about the emerging framework of DesignOps, and how it’s more than just design combined with operations. If you want to get in on the ground floor of defining DesignOps, join us at the next DesignOps Summit: http://www.designopssummit.com Follow Dave Malouf on Twitter: https://twitter.com/daveixd Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia

What are the hidden side effects of the digital products and services you make? Author and design consultant Jorge Arango shares why it's important to create products as digital places. Hear how you can intentionally reframe your digital products to create with deeper intent and meaning for users–and society as a whole. Follow Jorge Arango on Twitter: https://twitter.com/jarango Buy a copy of Living in Information: Responsible Design for Digital Places: https://rfld.me/2rN8HCL

Pressure keeps mounting for designers to be more than just designers. What can you do if you find yourself serving as the intermediary between different departments? Dan Brown talks with Lou about his workshop Facilitation for Designers and shares the habits, behaviors, and techniques you can bring into your own practice. Sign-up for Dan’s workshop, Facilitation for Designers, at Enterprise UX 2018: https://rosenfeldmedia.com/eux2018/sessions/facilitation-for-designers/ Follow Dan Brown on Twitter: https://twitter.com/brownorama