Ellie Wu, Senior Director of Customer Experience Transformation at SAP Concur, chats with Lou about what exactly “customer success” means, her work with TedX SeattleWomen, and her contributions to this year’s reimagined program for June’s Enterprise Experience conference. What Ellie’s reading: James Clear, Atomic Habits More about TedXSeattleWomen: http://tedxseattle.com/events/tedxseattlewomen/ Attend Enterprise Experience: www.rosenfeldmedia.com/enterprise2019

In this episode of the Rosenfeld Review, Karen McGrane and Lou address the growing concerns over sexual harassment at the IA Conference and other industry events. Karen and Lou explore the #metoo movement's impact on the industry and what steps we can all take to address what’s happening. Learn more about Karen McGrane: http://karenmcgrane.com/

Sam McAfee is not a UX guy, which is why we’ve asked him to be one of our curators for Enterprise Experience 2019. This year’s program is designed to help UX leaders align, collaborate, and cooperate with peers from other functions in the enterprise—like engineering and product management, two areas Sam knows better than most. In this episode of the Rosenfeld Review, Sam shares his thoughts on the many forms leadership can take, how different types of people can all find their place on a larger team, and the way organizational structures affect the output of the people in them. A 20 year Silicon Valley veteran, Sam is the author of Startup Patterns, and helps companies build and scale new digital products, find and master product-market fit, and improve software development process and teamwork while scaling. More about Sam: – Startuppatterns.com Sam’s recent reads: –Team of Teams by Stanley A. McChrystal https://www.mcchrystalgroup.com/insights/teamofteams/ –Drive by Daniel Pink https://www.danpink.com/drive./ –Thinking Fast and Slow by Daniel Kahneman https://en.wikipedia.org/wiki/Thinking,_Fast_and_Slow –Essentialism by Greg McKeown https://gregmckeown.com/book/

Rich Mironov, author of The Art of Product Management, shares his experiences and advice around how product managers can approach the process of figuring out what an end user really wants, while managing a team of people with different perspectives on the same question. Rich is joining the curation team for this year’s Enterprise Experience Conference–read more about the new approach we’re taking this year: https://rosenfeldmedia.com/enterprise2019/updates/reaching-beyond-ux-sister-enterprise-silos/ Check out Rich’s book: The Art of Product Management: Lessons from a Silicon Valley Innovator https://www.mironov.com/book/ What Rich is reading now: Escaping the Build Trap by Melissa Perri https://melissaperri.com/book/

In this 100th episode of the Rosenfeld Review podcast, Lou talks with Whitney Quesenbery, co-author of two Rosenfeld Media books, about her work at Center for Civic Design. Hear about how Whitney works to improve federal voting standards at the procedural and product levels to make voting a part of everyday life. Learn more about Center for Civic Design: https://civicdesign.org/ Follow their Medium publication: https://medium.com/civic-designing

We see a trend in the work we do: the shift from looking at the micro level to more and more macro perspectives. With this in mind, Lou brings in Cornelius Rachieru, founder/co-curator of the Canux conference, and founder/managing partner of ampli2de, to discuss his work with "ecosystem mapping," a way to see how services and people relate to each other on a large scale. He discusses the move from mapping features to products to services and finally to ecosystems, and the methods he uses for creating an ecosystem map. Now we just have to wonder what the next level will be - universe mapping, perhaps? Follow Cornelius on Twitter: @Corneliux Learn more about Canux: www.canux.io Learn more about ampli2de: www.ampli2e.com Follow Rosenfeld Media on Twitter: www.rosenfeldmedia.com

How does biology affect UX design? Lou talks with Alëna Iouguina, Senior Lead of Systems Research at Shopify, about how understanding the way the human brain works is one of the best things you can do to bolster your user research. Follow Alëna Iouguina on Twitter: https://twitter.com/biologytodesign Joins us at the 2018 DesignOps Summit: https://designopssummit.com

How do you turn small design tweaks into waves of change? Lou chats with Hana Nagel, Lead UX Researcher at SAP, about how small, sustainable changes are the key to making lasting changes in your design organization. Hana’s Interesting Person: Rana Chakrabarti https://www.linkedin.com/in/ranachakrabarti/ Follow Hana Nagel on Twitter: https://twitter.com/Miss_Hanie Joins us at the 2018 DesignOps Summit: https://designopssummit.com

If you want to make sustainable change, you have to dive deeper into the organization. Leisa Reichelt, opening keynote speaker at #DesignOps Summit 2018, shares how she built and lead user research teams for the Australian and UK governments and how she’s continuing her work at Atlassian as Head of Research and Insights.

How do you build an enterprise design organization from the top down, and turn design thinking into design doing? Lou chats with Doug Powell, Design Principal and Program Director of Education & Activation at IBM, about the challenges of bringing design ideas to life within a global organization. He also gives a sneak peek of his upcoming keynote talk at the 2018 Design Ops Summit. Follow Doug Powell on Twitter: https://twitter.com/douglaspowell1 Joins us at the 2018 DesignOps Summit: https://designopssummit.com