Guest’s Background: Eden Sunshine (yes, that’s really his name) is an entrepreneur, the creator of The Level 7 System, a speaker, and author. Eden specialises in helping businesses become scalable, positioned for exponential growth and productivity while establishing a meaningful, high-performing business culture. For over 17 years, Eden has worked with business owners, leaders and their teams in a cross-section of industries. Eden says, “The way a business can really grow to its fullest potential is by shifting how people think and work in their organisations. The Level 7 System is a perfect model to help businesses make that shift and unify the approach through the entire organisation.” The average client Eden engages with realises a 200% increase in revenue and a 240% increase in profitability. Eden developed the Level 7 System, which is a one of a kind, simple and systematic business development approach that guides businesses to become scalable, systems-driven with great cultures. He also has developed other ancillary programs like the Systemize Your Business in 90 Days Program. He is in the process of publishing two books: The Book on Building Great Businesses and Woo Hoo: Successfully Transforming Your Business and Your World. Website: level7systems.com Introducing the Right Interface In the past, managers have simply delivered work to employee in-piles. Cloud software has certainly done plenty to streamline the delivery process. But what of the quality of the work? Short of complete micro-management, how can we ever be sure that projects are going to be returned as we expect? The right delegation interface can, therefore, allow projects to be delivered directly to architects with full accountability required. That’s from both sides. This system doesn’t just allow management to create a reminder, or add to their employees’ schedules. It requires managers to offer all the detail and support needed for the job to be done. It also requires that all parties involved to sign on and agree. Simple system changes can make a lot of difference when it comes to streamlining these types of process. A good delegation system shouldn’t just demand results from the employee. They should require managers to provide explicit detail and the tools needed for the results they demand. But how should such an accountability system work in practice? Let’s take a more in-depth look, step-by-step. How Managers Can Share Accountability with Their Employees The purpose of the Accountability and Compliance Policy is to create a working environment where people take personal responsibility, accountability and consistently follow through with their agreements and commitments. Designated managers must utilise the Delegation System when giving assignments. The assignment is not considered delegated until an agreement has been reached. All a delegation requires time or due date to be specified along with the task. Unless already specified in writing, all delegations must be written down as they are assigned. The employee takes on full accountability for performing the work and achieving the results as agreed. In other words, if the employee says they are going to do it, they are expected to keep their commitment to performing the task as specified in the time frame agreed. The manager accepts full accountability for providing the employee with the resources and guidance needed to accomplish the task. All standing delegations will be found in the company systems, checklists, and company calendars. All other project or task-related delegations must be written down or recorded in the company project/task management system. Team Leaders, Managers, and fellow team members will assume that the work is performed as agreed upon unless otherwise notified. In some cases, a reporting loop may be established between a manager and a team member. The purpose of the reporting loop is not for micro-management of a team member’s activity but to serve as a check-in point for additional direction and communication in a project or assignment. Reporting loops will be established at the time a project or assignment is given or written into ongoing systems and procedures. If a team member is unable to complete a task or honour an agreement, they must notify their manager – or the person they made the commitment to – in advance. Failure to notify or gain an exception will result in a violation of standards and policies or may include additional disciplinary action up to and including termination. Directives should only come from the team member’s primary manager or team leader unless delegation is implied through a system or procedure, or if delegation has been approved by the team member’s primary manager. The consequences of violation of this policy where there are [enter the annual number, 4 is typical] instances per year may include additional disciplinary action up to and including termination. Managers will use the Acknowledgement and Adherence Report to monitor all employee violations of the policy. Use the attached form to indicate instances of accountability violations which should be placed in all employee files. Accountability is applicable to systems listed on Positional Performance Agreement, applicable policies and procedures, adherence to our company core values, specific and unique work assignments, and commitments made to our clients, fellow team members and vendors, etc. In summary, this Accountability Policy is all about one very simple thing… Keep your promises and do what you say or are responsible for doing… every time! Delegation systems, when appropriately implemented, should always make sure everyone involved knows what’s expected of them. What’s more, they should also be expected to acknowledge this. Advising your team of tasks and deadlines is one thing – ensuring understanding and appreciation of the rules is entirely different. An accountability policy and delegation system which demands physical input at both ends should enhance your productivity no end.Support the show: https://www.systemhub.com/podcastSee omnystudio.com/listener for privacy information.

Guest’s Background: Natasha Hawker is a business owner, who has been running Employee Matters with her husband and business partner Mark for the past five years, they have 9 employees. Employee Matters works with clients across Australia and has international clients from USA, UK, and Asia. Employee Matters helps small to medium businesses hire better, manage better and if required, exit better. She has worked in Employee Relations for over 23 years, working both nationally and internationally, including twelve years at Accenture, one of the top global management consulting firms. She is routinely featured in the SMH, Australian Financial Review and The Huffington Post and she is a regular writer for Flying Solo and Her Business. She has been nominated for the Telstra Businesswomen of the Year and Small Business of the Year and she has personally hired, managed and fired over 15, 000 employees.She is also a professional speaker and author of ‘From Hire to Fire & Everything in Between’ which is available in all great bookstores, and also on Amazon. But before life as an entrepreneur, Natasha had a successful corporate career and now she uses her corporate best practice knowledge and applies it in a way that makes commercial sense to small to midsize business. She is renowned for helping small businesses grow their businesses faster than ever before through their employees. Website: employeematters.com.au The Employee Termination Process Based on Their Performance Step 1: Have all the foundation steps in place. Step 2: Steps prior to a performance management meeting. Step 3: Script of the performance management meeting. Step 4: Conduct a performance meeting. Step 5: Deal with the emotional side. Support the show: https://www.systemhub.com/podcastSee omnystudio.com/listener for privacy information.

Guest’s Background: Melissa Crowhurst is the Chief Executive Officer of Melbourne SEO Services. She has over 20-years of entrepreneurial experience stretching across a variety of industries including publishing, banking, real estate, wholesale, retail developments & more. This practical understanding of the ‘real world’ has bolstered her formal education, turning her creative genius into effective tools – such as copywriting, business automation, systems documentation & more – that help business owners improve their overall situation immediately. Website: melbourneseoservices.com Website Build Overall ProcessSales Team When a new client is ready to start a website build, the Sales Team should “handover” the lead’s billing details to the Accounts Team for invoicing. The Sales Team CC in both the client and the Accounts Team in this email. Accounts Team 1. Taking the information from the “handover” email, the Accounts Team will prepare the initial deposit invoice for the client. 2. Once the invoice has been created, the Accounts Team will “reply all” to the sales person’s email (to ensure the client is included) – and paste in the project’s questionnaire link and further information. 3. The Accounts Team will then set up the Client Workspace in our Project Management Platform (we use Asana) by duplicating our workspace template – this includes the client’s business name, contact name, URL, and account notes, as appropriate. 4. Once that’s done, the Master Website Build Task Template gets duplicated and dragged it to the Client’s Workspace you set up in #3 above. 5. Once the payment is received and the questionnaire completed, the Accounts Team will set up a Dropbox Client Folder Template in the appropriate section for additional information and files that won’t be stored in the Project Management Platform – such as the PDF of the client’s completed questionnaire. 6. The Accounts Team will now assign the Website Build Task to the Operations Team Project Manager and make a comment letting them know the project is ready to begin. Operations Team – Project Manager 1. The Project Manager will now review the client’s questionnaire and any further information then assign out the first of many sub-tasks from the Website Build Task thread.  2. The Project Manager will then get the Client Support Team to email the client – either clarification questions or an official “Start Date” – using the Questions or Info + Start Date Email Template. 3. The Project Manager then adds a “Target Completion Date” for themselves to oversee the project. Operations Team 1. The Operations Team will now execute the following tasks, in accordance with the systems provided and due dates are given.     a. Theme Research     b. Create a Staging Site & Initial Customisation     c. Round 1 Client Feedback – this is assigned once the client provides their first round of feedback from the initial customisation.     d. Round 2 Review Minor Review – this is assigned once the client provides their second round of feedback after Round 1  feedback has been implemented.                                                                                    e. Round 3 Review Finishing Touches – this is assigned once the client provides their last round of feedback after Round 2 feedback has been implemented.                                                                                            f. Quality Check 2. Once all feedback rounds are completed by the team, the Operations Team alert the Project Manager that the site is ready to go live.         Operations Team – Project Manager At this point, the Project Manager will get the Client Support Team to email the client with the “Staging Site – Ready to Go Live” Email Template and CC in the Accounts Team. Accounts Team 1. Once CC’d into the email that a staging site is ready to go live, the Accounts Team will invoice the 50% Balance invoice. 2. Once the balance invoice is paid, the Accounts Team will alert the Project Manager so they can proceed. Operations Team – Project Manager The Project Manager now assigns the series of sub-tasks in the “Site Goes Live section of the Website Build Task template. Operations Team 1. The Operations Team will now execute the following tasks, in accordance with the systems provided and due dates are given.     a. Review website and email hosting (if applicable)     b. Create a backup of the old live site     c. Staging Site Migration to Live Server         i. For site re-build, create 301 redirects and ensure existing SEO is transferred (if applicable)     d. Set-up the site on Search Console (if applicable)     e. Set-up Google Analytics (if applicable) 2. Once the staging site is live and working, the Operations Team alert the Project Manager to perform a QA Review. Operations Team – Project Manager 1. The Project Manager will now assign out the Site Quality Control Review task to either themselves or a relevant team member to run a “Quality Assurance” review over the new live site.            i. Any QA issues will be fed back to the web team, if necessary, by simply re-assigning the Site Quality Control Review task to the appropriate team member.           2. Once QA is done, the Project Manager will get the Client Support team to email the client with all their relevant new login details, and further information, as necessary.               3. The Project Manager will also assign the Onpage SEO task to the SEO Manager to execute, as per their systems. Operations Team – SEO Manager 1. The SEO Manager will assign out and supervise all the relevant on-page SEO work for this last component of the site build. 2. Once all the Onpage SEO work is done, the SEO Manager will use the pre-made Offboarding subtask and assign to the Client Support team to advise the client that the project is now finished.           3. At the same time, the SEO Manager will then assign the pre-made Sales Follow-up subtask in the client comms thread and assign it to the appropriate Sales Team Member.                Operations Team – Project Manager Once all work is totally completed, the Project Manager can archive the project in Asana. Sales Team Once assigned a Follow-up task to touch base with the client 1-week after offboarding, then set up the lead in your lead software (we use Nutshell) and follow your normal sales process.Support the show: https://www.systemhub.com/podcastSee omnystudio.com/listener for privacy information.

Guest’s Background: Henry Reith is a business and marketing automation hacker. SEO and Marketing dude and believer in ‘marketing is a commodity, process is priceless’. Website: henryreith.co Here’s how to syndicate your content Step 1: Review the written article. Step 2: Upload the written article to WordPress. Step 3: Schedule Social Media sharing. Step 4. Publish the article in WordPress. Step 5: Schedule SEO check-up dates. Support the show: https://www.systemhub.com/podcastSee omnystudio.com/listener for privacy information.

Guest’s Background: Daniel Marcos is the co-founder and CEO of Gazelles Growth Institute, the leading online executive education company for C level executives at fast-growing firms. He also co-founded Inflection (Gazelles Mexico) a management coaching company that helps business executives and entrepreneurs grow their companies faster and with less “drama”. He is an international speaker and has shared the stage with thought leaders like Peter Diamandis, Guy Kawasaki, and Jack Canfield, just to name a few. Daniel is the blogger of Capitalemprendedor.com. He is a graduate of EO’s premiere CEO program, the “Birthing of Giants”, and its continuation, “Gathering of The Titans”. He holds a BS in Industrial and Systems Engineering from ITESM (Monterrey Tech) and an MBA (cum laude) from Babson College at Wellesley, MA. The System of Business Growth Stages Stage 1: Startup Venture Stage 2: Growing Small Business  Stage 3: Business Scaling Up Stage 4: Large Business Support the show: https://www.systemhub.com/podcastSee omnystudio.com/listener for privacy information.

Closing more deals in your business is a big deal and despite what you might think, it’s within your reach, but it doesn’t happen overnight. To increase the number of business deals you close, you need to follow the right process. Josh’s 3-step process outlines what you need to do to identify the needs of your leads, create research-based solutions and prepare presentations and proposals for your high-end products or services. Guest’s Background: Josh Denning is the founder of Authority Factory, Author of the book Authority Marketing, Chief Editor of Authority Marketing Magazine and host of Authority the Podcast. He is one of the most in-demand consultants and implementation experts because of one major factor; he helps you arrive at the coveted place in business success where both your lead flow and sales acquisition become predictable, controllable, consistent and repeatable. He’s been in digital marketing for over a decade now. Before founding Authority Factory he held positions with Experian Hitwise and Bruce Clay Australia two of the first and largest digital agencies in the world. He studied Internet Sciences at Curtin University and very early in the game he was in traditional media, advertising and radio. He is a long-term practitioner and student of digital marketing, traditional marketing, and business development. His favourite saying comes from Zig Ziggler an old school sales motivator from the USA. The saying goes like this: “if you help enough other people get what they want in life, then you can have everything that you want”. It’s a service-focused, customer-centric mindset and that’s the primary value by which he runs Authority Factory. Here’s how you can close a deal in just 3 steps. Step 1a: Book an appointment and ask the prospect questions – go deep! Step 1b. Identify the prospect’s “Now State” Step 1c. Identify the prospect’s “Dream State” Step 1d. Identify the prospect’s “Roadblocks” Step 1e. Consolidate and book a second appointment Step 2: Conduct a second appointment – the Roadmap Call Step 3: Follow up the prospect where needed Support the show: https://www.systemhub.com/podcastSee omnystudio.com/listener for privacy information.

In today’s social media age, anyone can create content and share it with the rest of the world. You can post a photo or a video on Instagram, create a Facebook page, produce podcasts or write blog posts about anything and everything! One helpful tool is Canva, and Innovabiz founder and chief innovator, Jürgen Strauss, shares his simple 10-step process of creating attractive, attention-grabbing header images for podcasts with this tool. Guest’s Background: As founder and chief innovator, Jürgen Strauss‘ vision for Innovabiz is simple: Innovabiz will transform your online presence into a business generation platform that delivers exceptional results. Jürgen is also the host of the InnovaBuzz podcast – providing smart businesses who value innovation and have an interest in digital marketing, information marketing, internet marketing, content marketing, and website development to become even more innovative. Jürgen is also an avid (some say obsessed!) cyclist, as well as enjoying the odd fine wine with good food and good company! He also enjoys photography, walking in the Australian bush and spend time in his garden. Website: innovabiz.com.au Process Overview Mindmap Why are we doing this? Our InnovaBuzz Podcast is a compilation of audio/video file interviews of innovative leaders throughout the world who share their experiences in their field and educate their audience about all things regarding innovation and leadership.  While outstanding episode content should be the focus of your podcast, your header image is the first thing your audience and listeners will see. It is vital to present an attractive header that will catch the eye of new listeners. New listeners can be attracted to your service through the style of headers or images you make. You don’t only want your listeners and followers to love the quality of your podcast content but you also want to grab their attention with your artwork.  The consistency of header images can also help people identify and remember your podcast so it is always good to have a folder on Canva or whatever site you are using and compile the images so you can use consistent imagery across all of your podcast headers. Another reason we are putting in the effort to make an attention-grabbing header image is so that we can visually communicate the subject of the podcast. The audience will want to see the title and the service of the guests before they listen to it. What You Will Need To complete the process of creating beautiful graphics, you will need access to: Google Images (a copy of 800 x 800 px guest photo sent through email) Canva.com Expert Version Search for your guest’s image online. Note: You can also email your guest to provide a better quality of his/her picture and if it’s possible, ask for at least 800 x 800 px. Save the image on your computer.  Open canva.com and log into Jurgen’s account.  Look for the folder/file where the saved header image is that Jurgen has used for previous podcasts.  Make a copy of the latest one.  Upload the photo file of your guest.  Delete the previous image on the previous copy of the header.  Put the photo on and arrange it so it looks appealing.  Change the title of the header image.  Download the finished header. Outcome: How will you know you have finished? It says ‘done downloading’ and the header image is saved on your computer.  Detailed Steps 1. Find a clear copy of the guest’s image on Google preferably 800 x 800 px. Save the image on your computer. Note: If you can’t find any good pictures of your guest from Google or their website, you can email your guest in advance and ask for a better quality photo. 2. Open canva.com and log into your account. 3. Look for the folder/file with the saved header images that have been made from previous podcasts. 4. Make a copy of the latest one then upload the photo of your guest from your computer. 5. Delete the previous image from the header. 6. Insert photo and arrange it so it looks appealing. Change the title of the Header image. 7. Download the finished header. The Internet gives you unlimited opportunities to keep existing customers engaged, convert prospective clients, and generate new business. Think outside of the box and let your online presence – whether it’s your podcasts and blog posts on your website, your Instagram photos, or Twitter tweets – become a business generation platform that will work for you! Be creative and take advantage of the many graphic design tools available online to help you create eye-catching contents that deliver exceptional results. You can then develop the process into a system that you can replicate and refine as you go along. Begin with this easy to follow the 10-step process and you’ll be off to a flying start! And be sure to check out Canva too – it’s a great free tool.Support the show: https://www.systemhub.com/podcastSee omnystudio.com/listener for privacy information.

In a very special episode of the Business Processes Simplified podcast, we look ahead to Business Systems Summit Volume 2 with our guest host, Charley Valher. Here’s the thing, every problem you have within you business is caused by a poorly defined or designed process. Sadly most business owners are so overworked and too busy, they never document good processes. And while everyone agrees good processes are important, they’re never urgent, so no one ever finds time to create them. This is the problem we wanted to solve 🙂 So, as part of the Business Systems Summit 2.0, we have assembled 40+ leading business experts to share their best systems, processes & checklists for you to swipe and deploy within your business. These are the actual systems they use within their businesses! In short, it’s a FREE event designed to make business systemisation easy for business owners… here’s some more information below: We believe, all problems in business are system related. You are either missing having a system in place, or the one you do have is poorly defined… our goal is to bring these systems to the forefront and make you aware they exist!    How The Business Systems Summit Started (2.31) Early on we realised that there are a lot of “Subject Matter Experts” out there who already have systems based solutions in place for many of the common problems in business. So we launched the Business Processes Simplified podcast as a way to build a collection of these best practise business processes. It was a great way to get started but we’re always looking to speed things up… so we had the idea of hosting a summit. At the first Business Systems Summit, we had 48 expert speakers from areas such as sales, marketing, HR, finance, management, all giving a keynote presentation on one system they use in their business – step-by-step. The idea was simple, we’d interview them, we document each sessions and we shared those with attendees 🙂 We had some awesome feedback so we’re back to do it all again! The best news is, for Business Systems Summit Volume 2 (September 24-26, 2019) we have taken the quality of the recordings, the guests, and the summit to the next level.   The Business Systems Summit Format (6.28) One of David’s tricks to get right to the good stuff in these interviews is to pre-write the presenter introductions so that the guest can skip their backstory and jump straight into delivering high-value step-by-step problem-solving systems.   How Does The Business Systems Summit 2.0 Work? (17.40) It’s a free online event running on the 24-26 September 2019. To join in… Step 1: Register for your free ticket at the website ==>  www.businesssystemssummit.com Step 2: Check your email for the line to view the agenda and mark your calendar with those session you really want to see! Step 3: Watch the sessions when they go live (note: they will remain online for 48 hours). Can’t make all the live session? No worries – there’s a Premium Pass too that gives you lifetime access to the recordings, plus written documentation of every business process, system and checklists.Support the show: https://www.systemhub.com/podcastSee omnystudio.com/listener for privacy information.

You’ve invested all your energy into creating the killer website for your business, but now it lays dormant, lost in the depths of the internet sea. You’ve got the magic system, business or product, you know everyone needs it, but now how can you get that website to rise to the surface and be seen? Fernando’s simple system will have you choosing the right words and get you on track to increase your visibility, conversions and business potential – watch your website rise up and set you apart from the rest. Guest’s Background: Fernando Angulo is the head of international partnerships at SEMrush, an online service that provides competitive intelligence including keyword research paid research and backlink analysis. Fernando is actively involved in the search marketing world, and he is a regular speaker at SEO and digital marketing events worldwide. He specialises in B2B search marketing and lead generation programs. As an integral member of the SEMrush team, Fernando uses his knowledge and experience to define development strategies according to new trends and current market requirements. Fernando received his Master’s degree in world economics from the University of Saint Petersburg in the Russian Federation. Here’s how you can boost your SEO & conversions Step 1: Conduct excellent keyword research Step 2: Improve your website loading speed Step 3: Always use unique content and remove duplicate content Step 4: Use a more friendly URL Step 5: Improve CTR (click-through rate) by optimizing your snippets Step 6: Improve and customize your UX (user experience) Step 7: Test every strategy! Make changes and measure the results Support the show: https://www.systemhub.com/podcastSee omnystudio.com/listener for privacy information.

For decades the consultative sales approach has been a buzzword for many businesses, but very few truly understand the ins and outs of selling consultatively. This step-by-step process developed by J V helps you define your client niche, develop an effective consultative sales script that will get them engaged, win their business and drive your revenue success! Guest’s Background: Inc Magazine named Conscious Millionaire one of the Top 13 Business Podcasts to listen to in 2017. Conscious Millionaire is a Podcast, Community, and Academy created for established business coaches and consultants who want to make their First Million while making a positive impact. Host JV Crum III has become a podcast legend for his highly successful podcast and syndicated drive-time radio show heard by millions of listeners in 190 countries. Listen M-F, five-days a week. Visit www.ConsciousMillionaire.com to learn more about our VIP Private Coaching, Masterminds and Academy. Host JV Crum III interviews the world’s top entrepreneurs, coaches, experts and thought-leaders in the conscious coaching and business revolution. JV Crum III, JD, MBA, MS Psy is the #1 best-selling author of “Conscious Millionaire: Grow Your Business by Making a Difference.” BOOK J V ON YOUR SHOW – podcast, radio, TV or media: jvcrum3@consciousmillionaire.com. BE A GUEST: consciousmillionaire.com/podcast-contact Website: consciousmillionaire.com/salessystem Here’s how to craft consultative sales calls Step 1: Identify and understand your target audience/niche. Step 2: Identify the top 3 problems your niche market faces. Step 3: Define your “Big WOW”. Step 4: Use your “Big WOW” to name your consultative call. Step 5: Put yourself in the state, be real, and fully present. Step 6: Start the call and outline the agenda. Step 7: Have them explain their current position. Step 8: Have them explain where they would like to be at a future date. Step 9: Explore the gap between where they are and where they would like to be. Step 10: Closing the call. Step 11: Make the sale.Support the show: https://www.systemhub.com/podcastSee omnystudio.com/listener for privacy information.