Business Processes Simplified Podcast

Guest’s Background: Glen Carlson is an award-winning entrepreneur and co-founder of Australia’s 9th fastest growing company (BRW Fast Starters and Smart Company, 2014), Dent Global. Glen has an international reputation for being a #1 speaker on strategies for fast small business growth, and the best business models that maximise profit. Founded in 2010, Dent Global is an international world-leading business accelerator for small, entrepreneurial, service-based businesses, with offices in the UK, USA, Singapore and Australia, with more than 2000 clients.  Dent has also launched three best-selling books on business, won major awards and raised more than $500,000 to charities around the globe. With Australia’s small business sector buoyant and healthy, Glen’s message is fine-tuned for the current climate where there’s no better time to be an entrepreneur than now. He has the confidence and enthusiasm to inspire people to follow their business ideas and build them into hugely successful ventures. Glen Carlson and Dent Global Award wins:– Excellence in Training & Development Award, Asia’s Training & Development Excellence Awards, 2015– Investors in People award (London), 2015– 9th Fastest Growing Company in Australia, Smart Company Awards, September 2014– 63rd Fastest Growing Company, Australia Business Review Weekly (BRW), June 2014– Finalist Management Book of the Year, Chartered Institute of Management, November 2013– Power 100 Most influential entrepreneurs in the UK, Fresh Business Thinking Website: www.dent.global System Steps: Step 1: Pitch and clarify your own value. Step 2: Publish your pitch to as many channels as possible. Step 3: Develop a product ecosystem. Step 4: Work on your profile. Step 5: Joint partnerships and alliance.Support the show: https://www.systemhub.com/podcastSee omnystudio.com/listener for privacy information.

Guest’s Background: Sharí is a persuasiveness coach known for bringing the “dark arts” of influence into the light. She has built her career as a speaker, writer, trainer and coach by revealing powerful secrets behind the conversational influence. She has personally learned the best persuasive triggers and techniques from master influencers, including CIA field agents, hostage negotiators, con-artists, HUMINT officers, interrogators, trial attorneys, mentalists, undercover law enforcement, and even pick-up artists. Her mission is to put these powerful skills in the hands of entrepreneurs and leaders so that they can effectively be a positive influence in their businesses and lives. Sharí has designed numerous communication training courses and speeches that cover these enlightening areas of enhanced communication, along with self-study programs. Sharí is certified in neuro-linguistic programming (NLP), microexpressions, and body language. Her clients include CEOs, politicians, professional athletes (NFL, NBA), television and movie producers, news commentators (ESPN, HLN, NBC), and New York Times Bestselling authors. Sharí is also a regular contributor to Entrepreneur and guest lecturer at USC. Website: www.shari-alexander.com System Overview Ask yourself “what do I need to know?” instead of “what should I say?” One common mishap that an aspiring influential person makes when he/she’s about to engage in a very important conversation, is to ask him/herself the question “what should I say?”. This question only puts you in the back foot and sets you up for potential failure. With this question, you’re only figuring out the things to say based on your knowledge, perspective, values, and background. Instead, a good influencer should ask himself/herself the question “what do I need to know?”. It will give you a glimpse of the receiver’s knowledge, perspective, values, background, and context. What is important to them? What motivates them? What puts them in a positive/negative mood? Start focusing on the people you’ll talk to and know more about them. Before you communicate, get to know who’s going to be your audience. The core three-step process of influence: Step 1: Observe. Step 2: Connect. Step 3: Influence.Support the show: https://www.systemhub.com/podcastSee omnystudio.com/listener for privacy information.

Guest’s Background: Jon Ferrara has been recognized for pioneering innovation in the customer management category. He’s the founder and CEO of Nimble, an award-winning social sales, and marketing CRM for individuals and teams. It’s Ranked #1 in Overall Satisfaction by G2 Crowd and integrates with Microsoft Office 365 and Google G Suite. Learn more at Nimble.com. Ferrara was the creator and co-founder of the award-winning customer management product GoldMine.  In 1999, Goldmine got acquired by FrontRange and Ferrara left to pursue other interests. During those years, Ferrara continued to watch the CRM market. He saw that most of the CRM products that were serving small businesses moved upmarket (and became more costly and complex) or fell by the wayside, leaving the market underserved. Specialities:– Entrepreneurship and Product Innovation– Brand and Identity Development– Marketing and Sales Strategy– Managing Global 350+ person Corporations Website: nimble.com System Steps: Step 1: Create your persona. Step 2: Identify the influencers of your prospects. Step 3: Share your content. Step 4: Listen and engage. Step 5: Follow up and follow through. System Notes While this system suggests using other influencer’s content, Jon suggests that you create content you could call your own. One way to create your own content is to engage with influencers from your field and share that conversation as your content. Support the show: https://www.systemhub.com/podcastSee omnystudio.com/listener for privacy information.

Guest’s Background: Steve is a leading global expert helping small businesses, their owners, managers, and teams find, unlock, and leverage hidden financial performance. He is also the author of the popular book, Found Money: Simple Strategies to Uncover the Hidden Profit and Cash Flow in Your Business. Steve’s mission is to help every small business in the world harness untapped financial potential and he is the founder of BizDogGroup.com as the vehicle to achieve that. Using a combination of unique processes, tools, software and systems, developed by over 25 years of experience working with thousands of small business owners around the world, Steve makes the guarantee that ANY business has hidden financial performance, profit, and cash flow just waiting to be unleashed for good into the world. And it’s our job as global citizens to leverage that hidden potential to make our families, communities, and the world a better place. Website: foundmoneydashboard.com System Steps: Step 1: Know your target numbers. Step 2: Identify the correct path to reach your target. Step 3: Measure the paths you’re taking. Step 4: Loop through your measurements. System Notes Doing anything is always better than doing nothing. Do not perform multiple tests at the same time. Instead, plan ahead and take one step at a time. Support the show: https://www.systemhub.com/podcastSee omnystudio.com/listener for privacy information.

Guest’s Background: Charley Valher is a serial business owner and educator from Melbourne, Australia, best known for his unique approach to business and developing companies in a way that creates more time and leverage for the business owner. Having experience in a variety of businesses, he has picked up and developed a strong skillset in: -Scaling a business past the business owner-Business Automation-Business model design-Virtual Assistants & Online teams-Systems & Processes-Joint Ventures In his spare time, he enjoys cycling, cooking, and music. Website: www.outsourcingangel.com System Steps: Step 1: Tools to use when working with a virtual team. Step 2: Create a weekly system. Step 3: Organise a Weekly Overview board in Asana. Step 4: Set up a separate project for each customer. Step 5: Set up channels for communication in Slack. Step 6: Scale your virtual team.Support the show: https://www.systemhub.com/podcastSee omnystudio.com/listener for privacy information.

Guest’s Background: Ari is the best-selling author of “The Art of Less Doing“, and “The Replaceable Founder.” He is a self-described Overwhelmologist whose insights into personal and professional productivity have earned him the title, “The Guru’s Guru.” He can be heard on the award-winning Less Doing Podcast, on international stages speaking to thought leaders and influencers, and for those who prefer the written word, Ari’s blog posts on Medium offer immediate and actionable advice for entrepreneurs seeking replaceability. Website: www.lessdoing.com System Steps: Step 1: Optimise Step 2: Automate Step 3: OutsourcingSupport the show: https://www.systemhub.com/podcastSee omnystudio.com/listener for privacy information.

Guest’s Background: Blaine Bertsch is the Co-Founder and CEO at Dryrun, where he oversees the strategic direction and core operations for the company and the software platform. Blaine also leads the application’s design direction, resulting in a beautiful, flexible and actionable customer experience. Blaine’s mission is to have a lasting positive impact on businesses all over the world by helping them collaborate with their accounting team to manage cash flow and grow. In 2019, Blaine released his first book, Pandemic Cash Flow, which explores the problems businesses face and offers a collaborative and effective solution to crushing the affliction. With a Master of Design from the University of Alberta, Blaine has more than 15 years of successful entrepreneurial experience in graphic design, interactive design in the educational and cultural space, and television. Blaine empowers and advises entrepreneurs and mature businesses throughout Alberta and beyond in the online space as well as locally in Edmonton. Website: dryrun.com System Steps: Step 1: Hire a financial advisor. Step 2: Pick the right software. Step 3: Do a regular check up on your business financials.Support the show: https://www.systemhub.com/podcastSee omnystudio.com/listener for privacy information.

Guest’s Background: As a business owner Adrian has successfully built and sold a plumbing trade business, www.plumbertotherescue.com.au it wasn’t easy and at one point Adrian had to sell his family home to repay debts. Learning from these mistakes Adrian grew his skills and resilience. PTTR grew to nine staff and was eventually sold several years later in 2012 to one of his largest competitors, Mr Washer. The Plumber to the rescue brand was so strong Mr Washer was rebranded to Adrian’s brand Plumber to the rescue. Throughout this amazing journey, Adrian has learned the core business principles that are simply not taught at TAFE. Based in Sydney and serving the entire Australian tradie market. Adrian is a certified business coach who combines his 25 years of business and trade industry knowledge with top-level coaching materials sourced from all over the world that provide immediate improvements and consistent long-term outcomes for his clients. If you want to:• Understand your numbers.• Build an effective business plan that actually gets used.• Learn how to market your trade business.• Train your tradies on how to sell. Website: tradesformation.com.au System Steps: Note: Before doing the steps, be sure that you get yourself in the moment and be present for your business. Step 1: First impressions. Step 2: Gathering information. Step 3: Building up your options sheet. Step 4: Presenting your options. Step 5: Handling objections. Step 6: Closing the sale. Step 7: Feedback, testimonials, and referrals.Support the show: https://www.systemhub.com/podcastSee omnystudio.com/listener for privacy information.

Guest’s Background: Brad is an entrepreneur, executive and technology advocate with over 25 years of experience in the Software as a Service (SaaS) industry. Brad started his career in software sales in 1992. He then started, and subsequently sold, Output Solutions Inc. Brad is currently the CEO of Outsource Management, Inc. (OMI) which he founded in 1999. In 2016 Brad co-founded 366 Degrees – a Marketing Automation Platform for mid-size enterprises with Paul Sciandra. Website: www.366degrees.co System Steps: Step 1: Directly engage with your connections. Step 2: Perform social listening. Step 3: Be savvy. Step 4: Be flexible. Step 5: Develop an action plan. System Notes: The technology to do social selling effectively is not worth thousands of dollars. This means that small and medium-sized business can put aside an amount to scale. Support the show: https://www.systemhub.com/podcastSee omnystudio.com/listener for privacy information.

Guest’s Background: Adam Houlahan is an International Keynote Speaker specialising in LinkedIn strategies for entrepreneurs, and CEO of the highly successful LinkedIn agency, Prominence Global. He hosts arguably the world’s largest free on-line LinkedIn training event with thousands of people registering every 12-weeks and is consideredto be one of Australia’s leading experts in harnessing the power of LinkedIn for business. He is the author of three Amazon best-selling books Social Media Secret Sauce, The LinkedIn Playbook, and Influencer.  Adam co-authored a fourth international best-seller Better Business, Better Life, Better World. He believes real and meaningful change comes through the world’s entrepreneurs. His purpose is to positively impact 12 million people in need and has surpassed 1.5 million on the way to that target. Website: adamhoulahan.com System Steps: Step 1: Profile Banner Step 2: Profile Image Step 3: Professional Headline Step 4: Summary Section / About Section Step 5: Position Description Step 6: Education Section Step 7: Volunteer Experience Section Step 8: Skills and Endorsements Step 9: Recommendation Section Step 10: Language Section Step 11: LinkedIn Influencers SectionSupport the show: https://www.systemhub.com/podcastSee omnystudio.com/listener for privacy information.