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Grow Your Video Business

Latest episodes

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Jul 10, 2023 • 49min

341. The Power of Serving Others in Your Video Business with Nathan Cheuvront

At the deepest level, we are in the business of helping people. In order to succeed in the business of helping people, the most important thing is for your business to be others-oriented. On today's show, our guest Nathan Cheuvront has built a wildly successful commercial video business by putting special attention on how his business interacts with people. From the very beginning, Nathan and his business partner have focused significantly on serving others, taking personal responsibility, building relational bridges, and creating top-notch experiences for each other, their clients, and their team members. If you want to take your video business to the next level, make sure you go out of your way to serve the people around you! Key Takeaways A business partner relationship is much like a marriage Serve others at every opportunity Create the right team that works for your goals Create experiences that clients and team members love About Nathan Cheuvront  Nathan is a self taught commercial film producer that loves creative work and has been figuring this commercial video thing out for the last 10+ years. Now working on $200k + commercial productions and have been running my own production company Southend Films with my business partner since 2017 here in Atlanta Georgia. In This Episode [00:00] Welcome to the show! [04:02] Meet Nathan Cheuvront [07:23] Being relational minded [12:18] Serving others [16:11] Personal responsibility and self reflection [19:06] Challenges of partnerships [23:29] Benefits of partnerships [27:49] When to lean on others [31:08] Choosing the right people [37:26] Do what is best for your business in this season [41:12] Creating good experiences on set [46:05] Connect with Nathan [46:55] Outro Quotes “You want to build bridges, not burn them.“ [11:41] - Ryan Koral “We are in this business of helping people. When you filter it down all the way. It’s like, ‘How can I help you?” [12:24] - Nathan Cheuvront "You’re wearing too many hats and you’re doing too many things. There is a lot of power in delegating.” [27:19] - Ryan Koral Links  Get the The Lead Machine: Website Checklist for Filmmakers FREE Workshop Available "How to Consistently Earn Over $100k Per Year in Video Production While Working Less Than 40 Hours Per Week" Join the Grow Your Video Business Facebook Group  Find Nathan Cheuvront online  Follow Nathan Cheuvront on Instagram | Facebook Follow Ryan Koral on Instagram Follow Grow Your Video Business on Instagram Check out the full show notes If you haven't already, we'd love it if you would take 1 minute to leave us a review on iTunes!
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Jul 3, 2023 • 33min

340. Momentum is Messy

On today’s show I take some time to reflect and share with you some changes that I am walking through in this season. For me it’s a time of reevaluating and it has produced a passion and a drive within me that I haven’t experienced in years. I want you to feel this way about your business too. Many times we get so caught up in all of the things that we have to do that we miss the heart of why we do what we do. I believe this is the quickest way to suck the life out of your business. I want to encourage you to take some time to reflect and evaluate what you truly are called to do, and make the needed adjustments to align your business with that mission. When you do, you will experience an excitement and passion for your work like never before! Key Takeaways Take time to reflect on what you are truly passionate about. Build your business to reach the dreams that are within you. Always keep your “why” in mind to maintain the fire for what you do! In This Episode  [00:00] Welcome to the show! [02:35] Momentum is messy [05:54] Our new direction [13:20] Leading from your passion [19:45] What gets you fired up? [24:43] Knowing your why [26:30] The power of niching [32:14] Outro Quotes  “Momentum is messy.” [02:45] “I feel like nothing can stop me because I know what my purpose is.” [25:07] “I want you to be able to do this work, and I want it to mean something to the people you are doing it for, and I want it to mean something to you.” [31:33] Links  Get the The Lead Machine: Website Checklist for Filmmakers FREE Workshop Available "How to Consistently Earn Over $100k Per Year in Video Production While Working Less Than 40 Hours Per Week" Join the Grow Your Video Business Facebook Group  Follow Ryan Koral on Instagram Follow Grow Your Video Business on Instagram What’s your question for the podcast? Share a video or audio response! Check out the full show notes If you haven't already, we'd love it if you would take 1 minute to leave us a review on iTunes!
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Jun 26, 2023 • 59min

339. The Fastest Way To Grow Your Business - A Mastermind Group

Today on the show, I am joined by two students from my mastermind group to explore what type of impact being in a powerful community mastermind has had on us and our businesses. A thriving community that you can trust and can keep you accountable is one of the most effective and efficient ways to grow your business, help avoid pitfalls, and overcome internal hurdles keeping you back from success. The value of these groups cannot be overstated. Do whatever it takes to find some close community that can help keep you accountable and steer you into the direction of success on this wild journey of being a business owner!  Key Takeaways  Mastermind groups provide accountability to push you past what may be holding you back. By learning from the challenges of others you set yourself up for success in overcoming a wide variety of issues. Within a mastermind group you can gain the clarity that you are looking for at an exponentially fast rate. In This Episode  [00:00] Welcome to the show! [03:57] Meet guests [08:44] What makes the mastermind setting different? [12:37] Why join a mastermind? [18:59] Learning from others’ experiences [21:12] Layout of a mastermind session [36:02] When to join a mastermind [38:03] The importance of commitment [43:10] Creating time to invest in your business [57:13] How to join! Quotes “If you can’t carve out an hour and a half every other week for your business, then what are you really doing? You really don’t have a business, you just have a job.” [47:15] - Jon “That’s what it’s about for me: having a business that makes money, makes people happy, makes me happy, makes me money.” [48:32] - Geoff “The whole point of the mastermind is so that we can learn faster, we can make smarter decisions quicker, we can make our businesses more efficient so that we are more profitable… it’s the fastest way, I think, to be able to grow.” [50:16] - Ryan Koral Links Get the The Lead Machine: Website Checklist for Filmmakers FREE Workshop Available "How to Consistently Earn Over $100k Per Year in Video Production While Working Less Than 40 Hours Per Week" Learn more and apply to be a member of the Studio Sherpas Mastermind Learn more about the Onward Summit Join the Grow Your Video Business Facebook Group  Follow Ryan Koral on Instagram Follow Grow Your Video Business on Instagram What’s your question for the podcast? Share a video or audio response! Check out the full show notes If you haven't already, we'd love it if you would take 1 minute to leave us a review on iTunes!
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Jun 19, 2023 • 46min

338. Driving Transformation Through the Power of One: Kelly Baader's Guide to Building a Profitable Business

The entrepreneurial journey is one that is filled with challenges and obstacles to overcome in order to succeed. Today on the show, my guest Kelly Baader is someone who has faced many personal and business challenges and had what it takes to overcome them all. When you are called into this journey, it’s your character that will help carry you through the difficulties and into massive success. Kelly explains how she found strength in facing her struggles and how to take intentional time to structure your business through focused and creative thinking.  Key Takeaways Overcoming personal struggles to achieve what you believe in can be one of your greatest sources of strength. Take advantage of The Power of One framework to bring clarity to what you offer, who you serve, how you communicate it, and who you are. Don’t expect your business to fit perfectly into someone else’s cookie cutter plan - you are a unique individual. About Kelly Baader Kelly is the CEO of Influential Entrepreneurs, LLC, a Kingdom-Advancing Leadership Development Company that empowers you, the Christ-Centered Entrepreneurs to Grow & Scale Your Business Elegantly with Identity-Aligned Positioning, Compassion-Driven Marketing, and Confidence-Fueled Selling. Kelly’s approach to individual identity aligned success has made her a sought after-speaker on renowned stages like TEDx Basel, Youpreneur Summit, Agency Transformation, and John C Maxwell Certification event.  She also hosts a top-ranked podcast - Christian CEO Podcast since 2016.  Kelly is a certified business and leadership coach by ICF, John C Maxwell Team, and Kingdom Driven Entrepreneurs. She has coached and mentored entrepreneurs and organization leaders in 4 continents since 2008.  She has been featured in the industry-leading publication and podcasts like The Huffington Post, Youpreneur FM, Eternal Leadership, Stewarding Your Influence, Kingdom Driven Entrepreneurs, and many more.  Kelly’s book: A Little Girl Called Grace was Amazon Bestseller in 2012.  Kelly is happily married, has two lovely adult children, and after traveling the globe, she and her family have now settled in Switzerland. In this Episode  [00:00] Welcome to the show! [04:45] Meet Kelly Baader [05:33] Finding fulfillment [08:09] Overcoming the valley of disappointment [16:34] The background of The Power of One Framework [21:11] Overview of The Power of One Framework [28:33] Applying The Power of One Framework [33:20] Finding your purpose in the now [35:47] Getting started with The Power of One Framework [41:12] The fastest way to transform your business [44:15] Connect with Kelly [44:57] Outro Quotes  “The deeper self awareness you are willing to accept, the faster you will grow.” [27:16] - Kelly Baader “The only thing for sure in the business world is change.” [35:36] - Kelly Baader “Everything has to be people based. I don’t care if you are ‘B to B’ or ‘B to C’, for me there is only ‘P to P’.” [39:06] - Kelly Baader Links  Get the The Lead Machine: Website Checklist for Filmmakers FREE Workshop Available "How to Consistently Earn Over $100k Per Year in Video Production While Working Less Than 40 Hours Per Week" Join the Grow Your Video Business Facebook Group  Find Kelly Baader online  Learn the 4 Cornerstones to Build Your Profitable & Identity-Aligned Business Follow Kelly Baader on Instagram | Facebook | Twitter | YouTube Connect with Kelly Baader on LinkedIn Follow Ryan Koral on Instagram Follow Grow Your Video Business on Instagram What’s your question for the podcast? Share a video or audio response! Check out the full show notes page If you haven't already, we'd love it if you would take 1 minute to leave us a review on iTunes!
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Jun 12, 2023 • 55min

337. Building Connections through Creativity and Authentic Branding: Insights from Shannon Williams

Do you want to revolutionize the way that your business interacts with clients? It’s time to put some serious attention on how your clients experience your brand. Shannon Williams is a truly creative soul who knows how to infuse his business with the power of story and connection. Tap into your secret weapons of clear communication, vulnerability, and emotional appeal to create a client experience that is genuine and puts your client in the center.  If you develop your client experience well, your clients can walk away from interactions with you feeling that they are the hero of a grand adventure. That is how you develop clients that are so satisfied they keep coming back!  Key Takeaways  The essence of your brand is how people feel about who you are and what you do. Your brand should tell a story that makes your client feel like they are the hero. Build connections with your audience through authentic vulnerability in your messaging. Sometimes it is hard for us to see our business clearly because of how close we are. Look for outside help in gaining clarity for your brand story. About Shannon Williams Shannon is a multi-hyphenate creative based in Columbus, OH. He's passionate about the music of language, the power of story, the intelligence of good design, the compelling still image, and building community amongst creatives. In This Episode  [00:00] Welcome to the show! [05:59] Meet Shannon Williams [12:57] The power of the story brand mindset [22:58] Actively creating connections [26:11] Telling your story [30:12] Tapping into vulnerability [40:07] Where to start with personal branding [48:13] Connect with Shannon [53:05] Outro Quotes  “Brand is how people feel about what you do.” [17:23] - Shannon Williams “Feeling creates connection, connection inspires loyalty, and loyalty informs action.” [24:00] - Shannon Williams “If the only thing that we’re doing is relying on the work that we’re doing for clients, it could be a lot more powerful when we add the soul of our own brand.” [27:32] - Ryan Koral Links  Get the The Lead Machine: Website Checklist for Filmmakers FREE Workshop Available "How to Consistently Earn Over $100k Per Year in Video Production While Working Less Than 40 Hours Per Week" Join the Grow Your Video Business Facebook Group Find Shannon Williams online Find Shannon Williams online at 10 Speed Studios Follow Shannon Williams on Instagram | Twitter Follow 10 Speed Studios on Instagram | Twitter Connect with Shannon Williams on LinkedIn Follow Ryan Koral on Instagram Follow Grow Your Video Business on Instagram What’s your question for the podcast? Share a video or audio response! Check out the show notes page If you haven't already, we'd love it if you would take 1 minute to leave us a review on iTunes!
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Jun 5, 2023 • 42min

336. Facial Coding and Emotional Intelligence in Business and Filmmaking: An Interview with Dan Hill

Have you ever wanted the superpower to be able to tell what people really think and feel about you? Facial Coding is the next best thing! People lie with their words all of the time and will often tell you what they think you want to hear. But on today’s episode, Dan Hill shares some of the tricks that he has learned over years of working as a facial coding expert that will help you cut through these lies and get to the truth. Being able to understand what people really think by understanding their facial expressions can give you insight that will help you land more clients, preserve good business relationships, build a healthy team, and so much more. It’s more than just about reading facial cues, it’s about having the emotional intelligence to truly understand the people around you and how they feel! Key Takeaways Being able to read how people truly feel is essential to all aspects of running a business - the key to this is understanding facial cues. Listen with your eyes to how people are responding to what you are saying and/or doing. Make the necessary adjustments to get the response that you desire from them. People don’t make decisions without proper emotional engagement. Use faces properly in your films to provoke the emotional reaction that you aim to achieve. About Dan Hill Dan Hill is an internationally-recognized expert on the role of emotions in business, politics and sports among other realms. In 1998 he founded Sensory Logic, a market research firm that specializes in the use of facial coding to capture and quantify people's emotional responses to sundry stimuli. The company has done work for over 50% of the world's top 100 B2C advertisers. Dan is the author of 10 books, has spoken to audiences in over 25 countries and has been a pundit for CNN, Fox, MSNBC, et cetera on presidential candidates. His work for pro and Division 1 NCAA teams led to a front-page profile in The New York Times. In This Episode [00:00] Welcome to the show! [03:09] Meet Dan Hill [04:56] What does Dan do? [10:50] Baseball cards [11:44] Cracking the code of smiles [22:34] Hacking a pitch meeting [28:04] Keeping audience engagement [32:31] Understanding faces in filmmaking [36:53] The element of fear [38:26] Final thoughts [39:42] Connect with Dan [40:46] Outro Quotes “Ultimately in business you sell hope and happiness, and the hope is about the prospect of happiness.” [23:47] - Dan Hill “Actions speak louder than words, and in your face you show behavior, you show action.” [25:54] - Dan Hill “Listening with your eyes at what are they doing, how are they responding with their face?” [38:55] - Ryan Koral Links  Get the The Lead Machine: Website Checklist for Filmmakers FREE Workshop Available "How to Consistently Earn Over $100k Per Year in Video Production While Working Less Than 40 Hours Per Week" Join the Grow Your Video Business Facebook Group  Find Dan Hill online Follow Dan Hill on Instagram | Facebook | Twitter Connect with Dan Hill on LinkedIn Follow Ryan Koral on Instagram Follow Grow Your Video Business on Instagram What’s your question for the podcast? Share a video or audio response! Check out the full show notes page If you haven't already, we'd love it if you would take 1 minute to leave us a review on iTunes!
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May 29, 2023 • 39min

335. Transforming Passion Projects into Profitable Ventures: An Interview with Cody Dulock of Filmsupply

If you’re just itching to find a way to turn your passion projects into profitable and sustainable sources of income, then today’s show with Cody Dulock is certainly for you! Through his work with Musicbed, Filmsupply, and other brands, Cody has developed a process for how to approach creating work that is not only fulfilling for you, but also profitable. Stop just dreaming about having the creative freedom to create the films that you want, take some real steps to make them a reality! Key Takeaways Look into creative funding avenues to get your passion project funded. Take stock of the assets that you own to see if there is any potential for passive income through film licensing. Work with the end in mind when creating passion projects so that you can continue making them in a sustainable way. About Cody Dulock  Cody helped start Filmsupply 8 years ago and is now helping start the new highly curated photo licensing brand Stills. He leads the artist representation teams for the FM brands Filmsupply and Stills and also leads FM's film funding company Trust. In This Episode [00:00] Welcome to the show! [02:33] Meet Cody Dulock [03:32] Cody’s film background [07:54] Finding funding through “Trust” [13:40] The impact of Musicbed [19:36] Selling your film [27:49] Income through licensing [30:34] How to go about licensing [33:14] Connect with Cody [35:13] Outro Quotes  “If that’s what you love, you should do that. Like, don’t worry about what we like. You need to be pursuing the things that you’re passionate about because they will keep you fired up.” [26:02] - Cody Dulock “Curating your portfolio is critical.” [26:48] - Cody Dulock Links  Get the The Lead Machine: Website Checklist for Filmmakers FREE Workshop Available "How to Consistently Earn Over $100k Per Year in Video Production While Working Less Than 40 Hours Per Week" Get the ASCEND Method Cheat Sheet Join the Grow Your Video Business Facebook Group  Follow Cody Dulock on Instagram Follow Stills on Instagram Follow With Trust on Instagram | Twitter Follow Musicbed on Instagram | Facebook | Twitter Follow Filmsupply on Instagram | Facebook | Twitter Use this code to get 25% off at Filmsupply: STUDIOSHERPAS2023 Take your projects to the next level with Musicbed. Hear the difference for yourself and sign up for a free account. Use my code RYAN at checkout to receive 1 month free when you purchase an annual subscription. Follow Ryan Koral on Instagram Follow Grow Your Video Business on Instagram What’s your question for the podcast? Share a video or audio response! Check out the full show notes page If you haven't already, we'd love it if you would take 1 minute to leave us a review on iTunes!
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May 22, 2023 • 49min

334. Secrets to Building a Successful Agency with Billy Sticker

This week on the show we look at some key scaling and marketing techniques for your business! Billy Sticker has built a thriving business that is a blessing to his life and the lives of others. The only way to achieve this is by building a talented team that can function without you. It takes laying down some pride to be able to let go of the reins and train your team so that they can trust them to carry the business forward. Billy shares some secrets on highly effective niche marketing for your business. Getting inside the thought processes of your ideal clients and taking steps to be the solution for their problems. Implementing the keys shared in this episode can help skyrocket your business to the financial stability and freedom that you have always dreamed of. Key Takeaways Understand the mind of your ideal clients and position yourself to be the solution to their needs. Develop a narrow niche that will help you pinpoint your marketing and make it more effective. Create free lead magnets to build relationships with potential clients. Effective delegation is key to scaling your business that isn’t limited by your own bandwidth. About Billy Sticker Billy Sticker is a speaker and business advisor who helps business coaches, consultants, agency owners, and authors who want to launch and scale a multiple 6-to-7 figure business. He is the author of several titles, including The Blessed Entrepreneur: 5 Steps to Launch & Scale a Business With Impact. He is a multiple winner of the coveted Two-Comma Club Award presented by ClickFunnels, recognizing entrepreneurs who have generated over $1M in revenue through online sales. He is also the winner of the Multiple 7-Figure Agency award for his company, ChiroCandy, given to entrepreneurs who have built a multiple seven-figure agency. Billy has been interviewed on industry-leadings podcasts including Internet Business Mastery, Seven-Figure Agency, and The Christian Entrepreneur. Billy has also been featured in Forbes, ABC, CBS, and Fox, and has spoken at global industry events across the USA, London, and Paris. He believes no one is lying in bed at night thinking of ways to give you their money. They are thinking of their problems. If you can help them solve those problems they will gladly pay you a fair exchange. He also believes that the church has done a great job of teaching us how to give, but not how to earn. Billy’s refreshing approach to business has made him a sought after speaker and consultant. Nowadays you’ll find Billy looking for the next great vacation spot for his family — all while coaching, serving clients, and recording his top-ranked podcast, The Blessed Entrepreneur. In This Episode [00:00] Welcome to the show! [03:27] Meet Billy Sticker [04:14] Billy’s business journey [07:27] Building a thriving business, not just a job [10:35] Targeted marketing [18:17] The power of niching [31:29] The Traffic Light Formula [35:50] Delegating well [39:33] Teaching your creative process to your team [45:10] Connect with Billy [46:29] Outro Quotes  “When it comes to marketing, you want to fish in the pond where the fish are.” [23:13] - Billy Sticker “We’re married to a mission, not a method.” [38:54] - Billy Sticker “If you’re the main creative genius in the business, you can start to train people to step into your altar ego.” [43:07] - Billy Sticker Links   Get the The Lead Machine: Website Checklist for Filmmakers FREE Workshop Available "How to Consistently Earn Over $100k Per Year in Video Production While Working Less Than 40 Hours Per Week" Join the Grow Your Video Business Facebook Group  Find Billy Sticker online  Free training from Billy Sticker Follow Billy Sticker on Instagram | Facebook | Twitter | TikTok Connect with Billy Sticker on LinkedIn Follow Ryan Koral on Instagram Follow Grow Your Video Business on Instagram What’s your question for the podcast? Share a video or audio response! Check out show notes page If you haven't already, we'd love it if you would take 1 minute to leave us a review on iTunes! Books Mentioned Blessed Entrepreneur, by Billy Sticker The Alter Ego Effect: The Power of Secret Identities to Transform Your Life, by Todd Herman
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May 15, 2023 • 48min

333. Insights on Human-Centered Filmmaking: An Interview with Dan Tyre, Former HubSpot Employee and Angel Investor

Today on the show with Dan Tyre, we talk about how infusing your business with a human centered outlook at every level can help you achieve exponential growth while maintaining healthy relationships. Dan is a rapid growth expert and has many tips from years of developing several massively successful startups. We talk about some of the most important keys to growth such as niching, effective websites, human centered sales, and the “freemium” business model. This conversation is a much needed reminder to treat each other like humans and do our best to help others. When you strive for this, your business, and the world, will become a much better place! Key Takeaways  The best way to grow in 2023 is to have a very narrow niche. Embrace the “freemium” model by using free stuff to hook potential clients, build trust, and create raving fans. For serious growth, your customers are more important than your sales team. Utilize your website to get a conversation started with potential clients, don’t try to sell to them immediately. About Dan Tyre Dan is a 14-year-veteran of HubSpot, hired as employee number six. While initially the first salesperson, Dan has since helped expand the sales team through management, recruiting, and training. He is also a frequent contributor to the HubSpot Sales Blog and coined the term "Schmarketing" to describe the necessary alignment between sales and marketing. Outside of HubSpot, Dan leverages his 42 years of multidisciplinary business experience in sales, marketing, and service to help scale fast-growing companies and coach those that want to harness the power of Inbound Marketing to improve their bottom line. In April 2018, he published a book with Wiley Business Press with Todd Hockenberry called Inbound Organization: How to Build and Strengthen Your Company's Future Using Inbound Principles, and he regularly shares his knowledge through guest appearances on podcasts and as a speaker at worldwide events. In his local Arizona community, Dan puts pen to paper with his life motto of “always be helping” and spends time advising startups and mentoring executives and young people with ambitions with the Arizona Commerce Authority and Galvanize location in Phoenix. He also demonstrates his commitment to social responsibility with mentorship at Seed Spot. Most proudly, Dan has been married to the beautiful, smart, and thoughtful Amy Tyre for 33 years, and they share two children, Eli and Sally, and a rescue pup named Stinson. In This Episode [00:00] Welcome to the show! [02:28] Meet Dan Tyre [04:17] Dan’s interesting career background [22:55] Dan’s books [25:55] Principles of an Allbound business [30:12] The riches are in the niches [34:29] The HubSpot Flywheel [38:55] Inbound marketing for your website [40:56] Using a CRM [41:50] Free resources [46:16] Connect with Dan [46:52] Outro Quotes  “Number 1 - treat people like human beings.” [26:07] - Dan Tyre “You help before you sell.” [27:00] - Dan Tyre “Never before has it been so easy for me to say, ‘here’s exactly, not just what we do, but who we do it for.’” [31:48] - Ryan Koral “You can actually grow quicker in 2023 if you have a smaller focus, a niche focus.” [32:42] - Dan Tyre “Your customers are more important for new business than your sales team.” [34:42] - Dan Tyre Links  Get the The Lead Machine: Website Checklist for Filmmakers FREE Workshop Available "How to Consistently Earn Over $100k Per Year in Video Production While Working Less Than 40 Hours Per Week" Join the Grow Your Video Business Facebook Group  Find Dan Tyre online HubSpot’s Free Website Grader HubSpot’s Growth Grader Follow Dan Tyre on Instagram | Facebook | Twitter Connect with Dan Tyre on LinkedIn Follow Ryan Koral on Instagram Follow Grow Your Video Business on Instagram What’s your question for the podcast? Share a video or audio response! Check out the full show notes page If you haven't already, we'd love it if you would take 1 minute to leave us a review on iTunes!
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May 8, 2023 • 39min

332. Creating Remarkable Customer Experiences in Corporate Filmmaking: Lessons from Shep Hyken

The quality of the customer service experience that you provide is equally as important as the quality of the work that you produce. On the show today I talk with customer service expert Shep Hyken about how to create a truly remarkable customer service experience in your business.  Customer service is not simply a department within your business, it’s a philosophy that should permeate every step of your customer service journey. Every single interaction between your business and your client speaks to the level at which you care for your client. Be intentional to meet client expectations in all of these interactions to show that you care. This type of customer service will lead to more loyal customers than you would ever imagine! Key Takeaways  The quality of what you produce means nothing if you have no clients to pay for what you produce. Care more about the client rather than making the sale. This will lead to healthy, loyal relationships and also to more closed deals. Become service aware and evaluate every client touchpoint in your business to make sure you are meeting client expectations. Meeting expectations every time will create a truly remarkable experience for your client. About Shep Hyken  Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author of eight books and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. His articles have been published in hundreds of publications, including Forbes, and he has been quoted in the New York Times, Inc, Real Simple, Wall Street Journal, USA Today, and more. Shep works with companies and organizations that want to build loyal relationships with their customers and employees. In This Episode [00:00] Welcome to the show! [03:09] Meet Shep Hyken [05:47] Where to start with customer service [10:24] Great customer service within healthy boundaries [14:34] How to stand out [19:28] Importance of a CRM [21:23] Be aware of opportunities [25:47] Using video to create amazing customer service experiences [28:21] Human centered communication [37:53] Connect with Shep Hyken [38:16] Outro Quotes  “Being intentional means you're aware of the opportunities you have to create that experience.” [07:39] - Shep Hyken “Customer service is not a department, it's a philosophy.” [15:16] - Shep Hyken “Nobody ever became truly successful by being mediocre and average” [16:51] - Shep Hyken “It's not about being over the top. It's about doing and meeting the expectation” [17:29] - Shep Hyken Links  Get the The Lead Machine: Website Checklist for Filmmakers FREE Workshop Available "How to Consistently Earn Over $100k Per Year in Video Production While Working Less Than 40 Hours Per Week" Join the Grow Your Video Business Facebook Group  Find Shep Hyken online  Read The 2023 ACA Study Connect with Shep Hyken on LinkedIn Follow Shep Hyken on Instagram | Facebook | Twitter Follow Ryan Koral on Instagram Follow Grow Your Video Business on Instagram What’s your question for the podcast? Share a video or audio response! Check out the full show notes page If you haven't already, we'd love it if you would take 1 minute to leave us a review on iTunes!

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