Taylor Haas

Taylor Haas, property management communications expert, discusses call answering, phone trees, reducing phone calls, and building the right call-answering scheme. Topics include challenges of housing in Sedona, transitioning to remote receptionists, optimizing call handling, client communication, efficiency through calendar integration, and streamlined vendor communication. The rapid-fire insights segment covers property management software, org structure, virtual assistants, and personal insights.

Director of Operations at Colorado Realty & Property Management, Taylor Haas, shares her journey from starting as a receptionist to a top leadership position, overcoming challenges, and driving innovation and growth within the company. They discuss the secret behind the company's success, daily responsibilities, communication and empathy as core policies, handling staff feedback, market dynamics, and future aspirations for the business.