The Profitable Property Management Podcast

197: Building a Property Management Legacy: Taylor Haas's Journey

Feb 14, 2024

Director of Operations at Colorado Realty & Property Management, Taylor Haas, shares her journey from starting as a receptionist to a top leadership position, overcoming challenges, and driving innovation and growth within the company. They discuss the secret behind the company's success, daily responsibilities, communication and empathy as core policies, handling staff feedback, market dynamics, and future aspirations for the business.

55:42

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Episode guests

Taylor Haas

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Episode notes

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Quick takeaways

Standardized processes are essential for future success and efficiency in property management.

Earning respect and working hard is crucial when starting in a family-run business.

Success in property management comes from a professional mindset, innovation, and customer empathy.

Deep dives

Standardizing Processes for Success

Creating standardized processes in property management is essential for future success and efficiency. By identifying repeatable actions and creating a set way of doing them, property managers can ensure consistent results and be better prepared for future situations.

Introduction

2min

Progression of Roles in Property Management Business

8min

Handling Feedback and Making Changes

16min

Creating Flow Charts and Implementing SLAs: Enhancing Processes and Cross-Department Communication

3min

Nurturing and Managing Vendor Relationships

17min

Importance of Finance and Managing Numbers

6min

The Value and Impact of Implementing EOS in a Company

2min

Receiving candid feedback, challenges of regulation, and future goals in property management

2min

Welcome Closers!

In this insightful episode of the Profitable Property Management Podcast, Jordan interviews Taylor Haas, the current Director of Operations at leading property management company Colorado Realty & Property Management. Taylor shares her journey from starting as a receptionist to climbing the ranks to a top leadership position, overcoming challenges, and driving innovation and growth within the company.

00:00:06 Introduction of Taylor Haas

00:00:25 Taylor's transition from receptionist to Director of Operations

00:01:33 Overcoming nepotism and earning her role

00:03:18 The secret behind the company's success

00:05:06 Daily responsibilities and innovation in operations

00:06:15 Communication and empathy as core policies

00:09:03 Handling staff feedback and improving processes

00:11:04 Performance reviews and maintaining high standards

00:13:01 Addressing noncompliance and nonperformance

00:15:34 Market dynamics and adjusting business strategies

00:19:34 Future aspirations for the business and personal growth

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🔗 https://www.coloradorpm.com

Linkedin https://www.linkedin.com/in/taylor-haas-3720b5138