Prem Natarajan

Prem Natarajan, Executive Vice President and Chief Scientist at Capital One, dives into the transformative effects of AI on financial services. He discusses how generative AI enhances customer experiences and internal operations, particularly through innovations like chat concierges for seamless car buying. Prem highlights the company’s 'AI factory' model, leveraging public cloud technology and proprietary AI applications for tailored solutions. Furthermore, he emphasizes collaboration with diverse talents to tackle the unique challenges of AI in finance.

Prem Natarajan, Chief scientist at Capital One, discusses applying AI in fraud detection, the transformative power of large language models and generative AI, evolving composition of AI teams, and the potential applications of generative AI in summarizing papers and comparing documents.

In this discussion, Prem Natarajan, Chief Scientist and Head of Enterprise AI at Capital One, tackles AI access and inclusivity as critical challenges in banking. He highlights the importance of diversity in data sets to combat biases and improve fraud detection. Prem shares insights on the use of foundation models and federated learning, emphasizing data quality and privacy preservation. He also stresses the need for collaboration between academia and industry to enhance AI impact, ultimately advocating for mission-inspired research that benefits customers and the broader community.