The TWIML AI Podcast (formerly This Week in Machine Learning & Artificial Intelligence)

AI Access and Inclusivity as a Technical Challenge with Prem Natarajan - #658

Dec 4, 2023
In this discussion, Prem Natarajan, Chief Scientist and Head of Enterprise AI at Capital One, tackles AI access and inclusivity as critical challenges in banking. He highlights the importance of diversity in data sets to combat biases and improve fraud detection. Prem shares insights on the use of foundation models and federated learning, emphasizing data quality and privacy preservation. He also stresses the need for collaboration between academia and industry to enhance AI impact, ultimately advocating for mission-inspired research that benefits customers and the broader community.
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ANECDOTE

Multilingual Upbringing

  • Prem Natarajan's early interest in language stemmed from growing up in a multilingual environment.
  • This sparked his curiosity about language structure and led him to AI.
ANECDOTE

Accent Bias

  • Prem Natarajan noticed that early speech recognition systems didn't work well for his accent.
  • This highlighted the need for inclusivity in AI design.
INSIGHT

AI's Purpose

  • AI should transfer the cognitive burden from the user to the system.
  • Testing AI systems requires data representative of all users, not just similar to training data.
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