Most Innovative Companies How to Accelerate Your Business with Generative and Agentic AI - FROM CAPITAL ONE AND FC CUSTOM STUDIO
Sep 9, 2025
Prem Natarajan, EVP and head of enterprise AI at Capital One, shares insights on harnessing generative and agentic AI to transform businesses. He discusses the balance between quick AI implementation and strategic long-term investments, emphasizing the importance of a robust technological framework. The conversation highlights Capital One's innovative approach to cloud technology and upskilling initiatives like 'Tech College.' Natarajan also underscores the significance of data quality and governance in successfully integrating AI to enhance customer experiences.
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Context Is Everything For Modern AI
- Context matters: direct interaction with AI changes expectations and expands possibilities.
- Generative models enlarge the waterfront of what companies can build in customer experiences.
Chat Concierge For Car Shopping
- Capital One deployed a chat concierge for car shopping that uses agentic workflows to help customers.
- The system includes self-reflection and live API checks to improve buyer outcomes.
Customize Foundation Models With Your Data
- Start with open models but deeply customize them using your proprietary data.
- Treat your proprietary data advantage as your primary AI advantage when building production systems.