NVIDIA AI Podcast Capital One’s Prem Natarajan Shares How AI Can Enhance Financial Services and Customer Experiences - Ep. 253
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Apr 23, 2025 Prem Natarajan, Executive Vice President and Chief Scientist at Capital One, dives into the transformative effects of AI on financial services. He discusses how generative AI enhances customer experiences and internal operations, particularly through innovations like chat concierges for seamless car buying. Prem highlights the company’s 'AI factory' model, leveraging public cloud technology and proprietary AI applications for tailored solutions. Furthermore, he emphasizes collaboration with diverse talents to tackle the unique challenges of AI in finance.
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Prem's Career Journey
- Prem Natarajan's career spans DARPA research, academia, and Amazon Alexa before Capital One.
- He focuses on applying AI research to create impactful, real-world financial services experiences.
Generative AI Expands Horizons
- Generative AI is not only improving existing customer service but opening new possibilities for interaction.
- Capital One views AI as a journey of discovery, testing and refining to bring more actionable customer experiences.
Build Proprietary AI Platforms
- Build proprietary AI using your unique data for competitive differentiation.
- Develop platforms and empower communities internally for efficient, scalable AI applications.