In this engaging discussion, Kate Towsey, a ResearchOps pioneer and author of "Research That Scales," shares her unique journey through fine art and radio journalism to leading in research operations. She emphasizes the need for strategic thinking in UX research, especially in the face of budget cuts. Kate highlights the importance of a cohesive framework for research and parallels civic design to optimize research environments. She also advocates for starting small with research initiatives while integrating AI thoughtfully, ensuring the focus remains on human-centered practices.

Kate Towsey, author of "Research That Scales" and a key figure in ResearchOps, joins to explore the nuances of scaling research in service design. She delves into the importance of high-quality research, the role of AI, and the real meaning behind 'scaling' in research contexts. Kate shares her journey of writing a book during the pandemic and emphasizes the need for collaborative environments to enhance research efficiency. Tune in for insights on how adaptable systems and community engagement can transform research practices!

ResearchOps expert Kate Towsey joins the show to discuss how ResearchOps streamlines the research process and maximizes its impact. She highlights the importance of standardization and documentation to free up time for the 'magic' of research. The podcast explores the intersection between research ops and service design, emphasizing collaboration and designing services for researchers. It also discusses the growth and recognition of research operations and encourages community engagement.