Kate Towsey

In this engaging discussion, Kate Towsey, a ResearchOps pioneer and author of "Research That Scales," shares her unique journey through fine art and radio journalism to leading in research operations. She emphasizes the need for strategic thinking in UX research, especially in the face of budget cuts. Kate highlights the importance of a cohesive framework for research and parallels civic design to optimize research environments. She also advocates for starting small with research initiatives while integrating AI thoughtfully, ensuring the focus remains on human-centered practices.

Kate Towsey, an independent research ops advisor and former manager at Atlassian and the BBC, shares her expertise in research operations. She discusses the evolution of research ops and its vital role in aligning product strategy with organizational growth. Key topics include strategies for effective participant recruitment and the importance of collaboration among product managers, designers, and researchers. Kate emphasizes how democratizing research can improve product decisions and highlights the necessity of structured processes for managing insights.

Kate Towsey, author of "Research That Scales" and a key figure in ResearchOps, joins to explore the nuances of scaling research in service design. She delves into the importance of high-quality research, the role of AI, and the real meaning behind 'scaling' in research contexts. Kate shares her journey of writing a book during the pandemic and emphasizes the need for collaborative environments to enhance research efficiency. Tune in for insights on how adaptable systems and community engagement can transform research practices!