Service Design Show
The Secrets behind Research that Scales / Kate Towsey / Ep. #216
Dec 5, 2024
Kate Towsey, author of "Research That Scales" and a key figure in ResearchOps, joins to explore the nuances of scaling research in service design. She delves into the importance of high-quality research, the role of AI, and the real meaning behind 'scaling' in research contexts. Kate shares her journey of writing a book during the pandemic and emphasizes the need for collaborative environments to enhance research efficiency. Tune in for insights on how adaptable systems and community engagement can transform research practices!
01:01:53
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Quick takeaways
- Scaling research is about optimizing efficiency and impact rather than just increasing the quantity of research conducted.
- Building a supportive community fosters collaboration and sharing of insights among researchers, enhancing the overall research environment.
Deep dives
Rethinking Research Scale
The concept of scaling research is nuanced and extends beyond merely increasing quantity; it's fundamentally about optimizing efficiency and impact. Research that scales involves a comprehensive understanding of what scaling truly entails, as well as implementing effective strategies to enhance the research process. It emphasizes creating systems that streamline collaboration within research teams and the organization as a whole. By focusing on a smarter approach to research, organizations can foster meaningful insights that directly benefit users and drive business success.
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