NN/g UX Podcast

46. Getting Strategic About Research (feat. Kate Towsey, author of Research that Scales)

37 snips
Jan 24, 2025
In this engaging discussion, Kate Towsey, a ResearchOps pioneer and author of "Research That Scales," shares her unique journey through fine art and radio journalism to leading in research operations. She emphasizes the need for strategic thinking in UX research, especially in the face of budget cuts. Kate highlights the importance of a cohesive framework for research and parallels civic design to optimize research environments. She also advocates for starting small with research initiatives while integrating AI thoughtfully, ensuring the focus remains on human-centered practices.
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INSIGHT

ResearchOps as Civic Design

  • ResearchOps is like civic design; elements are interconnected like a city.
  • Consider the "commuting" and culture within your system.
ADVICE

Start Small, Think Big

  • Start small, like a village, not like Rome.
  • Consider "commuting" and user experience within your system.
ANECDOTE

Consultant Mindset

  • Kate Towsey mainly worked as a consultant.
  • She adopted a consultant mindset to avoid tunnel vision and stay strategic.
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