Georgiana Laudi, co-founder and CEO of Forget The Funnel, expertly guides SaaS companies in scaling through customer-led growth. She discusses identifying ideal customers and mapping user flows to uncover growth opportunities. Georgiana shares compelling case studies on refining customer journeys that boost conversion rates. She also emphasizes the significance of customer research in product development, while offering strategies for increasing subscriptions and retention. Her insights promise to reshape your approach to marketing in the rapidly evolving tech landscape.

Georgiana Laudi, founder of Forget the Funnel and author of a book on customer-led growth, challenges traditional marketing funnels as outdated. She emphasizes the necessity of understanding customer experiences beyond the funnel, advocating for a focus on customer-led strategies. Georgiana discusses the significance of mapping customer journeys and the impact of effective onboarding on growth. She also highlights the importance of tailored KPIs to measure customer success and the value of targeted messaging aligned with customer needs.

Georgiana Laudi, co-author of 'Forget the Funnel', discusses customer-led growth, talking to customers for an advantage, the pressure of marketing to marketers, creating marketing materials, cross-functional teams, pirate metrics, customer experience framework, and meeting customer goals.

Georgiana Laudi, co-author of "Forget the Funnel," shares her insights on customer-led growth strategies. She highlights the importance of concise business writing with their book kept under 200 pages. Laudi discusses why traditional marketing funnels are outdated, advocating instead for a framework rooted in understanding customer needs. The conversation also covers how to effectively conduct Jobs-to-be-done interviews and integrate these insights into marketing strategies. Additionally, she humorously recounts her experiences recording the audiobook.

Claire Suellentrop, a co-author focusing on customer-led growth, and Georgiana Laudi, co-founder of a consulting firm for startups, discuss their new book, which promotes a customer-centered approach to building recurring revenue. They explain why they titled the book 'Forget the Funnel' and outline a three-step strategy for unlocking customer-led growth. Key insights include engaging future customers and operationalizing insights for sustainable revenue. Real-world examples illuminate how to adapt business strategies based on customer feedback.