Chris Voss, a former FBI hostage negotiator and bestselling author, shares his expertise in high-stakes negotiation and communication. He delves into the psychology behind negotiation, highlighting the power of tactical empathy and why 'no' can lead to better outcomes. Listeners learn how to diffuse tension, build trust, and the crucial role of curiosity in effective communication. Voss also discusses the importance of emotional intelligence in navigating diverse perspectives and offers practical strategies for both business and personal interactions.

Chris Voss, a former FBI hostage negotiator and author of "Never Split the Difference," offers fascinating insights into negotiation tactics. He argues that conventional win-win approaches can be misleading and detrimental. Instead, Voss advocates for 'tactical empathy'—understanding the other party while holding firm to your own interests. He discusses the psychological aspects of negotiation, the importance of avoiding manipulation, and mastering strategies like mirroring to enhance outcomes. A must-listen for anyone looking to negotiate more effectively!

In this conversation with Chris Voss, the former FBI hostage negotiator and CEO of The Black Swan Group, listeners gain insights into transformative negotiation techniques. Voss reveals the power of 'no-oriented' questions and stresses emotional intelligence as key to successful outcomes. He shares gripping tales from high-stakes negotiations, including a six-year kidnapping case, and emphasizes the importance of active listening and understanding human nature. The dialogue also touches on hiring strategies that align talent with company culture, showcasing how personal beliefs influence performance.

In this insightful discussion, Chris Voss, a former FBI hostage negotiator and bestselling author, reveals powerful negotiation strategies that transcend traditional sales tactics. He emphasizes the importance of conviction when selling services and the role of emotional intelligence in high-stakes deals. Chris shares techniques for asking 'no-oriented' questions to foster better communication and strengthens client relationships through tactical empathy. Listeners will appreciate his practical advice for navigating negotiations effectively in the home services industry.

In this engaging discussion, Chris Voss, a former FBI hostage negotiator and author of "Never Split the Difference," shares gripping stories from his career. He reveals how mentioning a hostages' mother shifted the dynamic with terrorists, and highlights essential negotiation tactics. Voss outlines methods like the "hand-cuff method" for de-escalating conflicts and explains the importance of emotional intelligence in negotiations. He emphasizes that understanding the other party's needs is crucial, both in crises and everyday business situations.