Chris Voss, a former FBI hostage negotiator and bestselling author, shares his expertise in high-stakes negotiation and communication. He delves into the psychology behind negotiation, highlighting the power of tactical empathy and why 'no' can lead to better outcomes. Listeners learn how to diffuse tension, build trust, and the crucial role of curiosity in effective communication. Voss also discusses the importance of emotional intelligence in navigating diverse perspectives and offers practical strategies for both business and personal interactions.

In this conversation with Chris Voss, the former FBI hostage negotiator and CEO of The Black Swan Group, listeners gain insights into transformative negotiation techniques. Voss reveals the power of 'no-oriented' questions and stresses emotional intelligence as key to successful outcomes. He shares gripping tales from high-stakes negotiations, including a six-year kidnapping case, and emphasizes the importance of active listening and understanding human nature. The dialogue also touches on hiring strategies that align talent with company culture, showcasing how personal beliefs influence performance.

In this insightful discussion, Chris Voss, a former FBI hostage negotiator and bestselling author, reveals powerful negotiation strategies that transcend traditional sales tactics. He emphasizes the importance of conviction when selling services and the role of emotional intelligence in high-stakes deals. Chris shares techniques for asking 'no-oriented' questions to foster better communication and strengthens client relationships through tactical empathy. Listeners will appreciate his practical advice for navigating negotiations effectively in the home services industry.

In this engaging discussion, Chris Voss, a former lead international kidnapping negotiator for the FBI and author of "Never Split the Difference," reveals powerful negotiation secrets. He explains how empathy and clarity enhance communication, not just in high-stakes scenarios but in everyday situations. Voss emphasizes the power of getting a 'no' to create a safe negotiation environment and shares his journey from SWAT to hostage negotiation, highlighting the crucial role of understanding psychological dynamics in achieving better outcomes.

Chris Voss, former lead international kidnapping negotiator for the FBI and CEO of the Black Swan Group, shares his unique insights on negotiation and communication. He discusses the critical importance of emotional resonance, revealing that hearing 'that's right' can be a game changer. Voss emphasizes the benefits of aiming for 'no' instead of 'yes' to foster trust and collaboration. He also highlights practical strategies for initiating conversations that reduce anxiety, along with the transformative power of understanding your counterpart's perspective.