In this conversation with Chris Voss, the former FBI hostage negotiator and CEO of The Black Swan Group, listeners gain insights into transformative negotiation techniques. Voss reveals the power of 'no-oriented' questions and stresses emotional intelligence as key to successful outcomes. He shares gripping tales from high-stakes negotiations, including a six-year kidnapping case, and emphasizes the importance of active listening and understanding human nature. The dialogue also touches on hiring strategies that align talent with company culture, showcasing how personal beliefs influence performance.

Chris Voss, former lead international kidnapping negotiator for the FBI and CEO of the Black Swan Group, shares his unique insights on negotiation and communication. He discusses the critical importance of emotional resonance, revealing that hearing 'that's right' can be a game changer. Voss emphasizes the benefits of aiming for 'no' instead of 'yes' to foster trust and collaboration. He also highlights practical strategies for initiating conversations that reduce anxiety, along with the transformative power of understanding your counterpart's perspective.