Cherolyn Knapp

In this engaging discussion, Cherolyn Knapp, a conflict resolution consultant and lawyer from Victoria, Canada, shares her expertise on workplace conflict management. She highlights how traditional HR methods often miss the mark with 10-20% of high-conflict cases. Cherolyn emphasizes the need for specialized skills and early intervention, noting that connection and empathy are key. She introduces the 'New Ways for Work' approach, advocating for targeted coaching to prevent escalation, making her insights highly relevant for today’s organizational challenges.

Cherolyn Knapp joins hosts to discuss managing high conflict personalities at work. They talk about identifying subtle signs of high conflict behavior, using 'EAR' statements for communication, and supporting targets of high conflict. Strategies for empowering individuals, setting limits effectively, and introducing workplace coaching program are highlighted.

Join lawyer and mediator Cherolyn Knapp as she dives into navigating high-conflict behavior at work. Cherolyn shares insights on managing workplace tensions, using EAR statements to de-escalate conflicts, and why traditional disciplinary methods can backfire. She explores subtle and passive-aggressive behaviors that disrupt teams and highlights the importance of communication skills. Additionally, Cherolyn discusses innovative coaching methods that can transform difficult workplace dynamics, offering hope for those dealing with challenging relationships.

Cherolyn Knapp, a workplace conflict expert from the High Conflict Institute and experienced lawyer and mediator, shares her insights on emotional management in professional settings. She discusses the phenomenon of emotional contagion and how unmanaged emotions can escalate conflicts. Cherolyn introduces practical techniques like the 'calm before think' approach, grounding exercises, and positive self-talk to foster resilience. The importance of investing time in emotional management is emphasized, demonstrating how it can enhance productivity and workplace harmony.

Guest co-host Cherolyn Knapp and guest Bob Stenhouse, founder of Verita, discuss high conflict workplace investigations, challenges posed by people with high conflict personalities, building rapport with interviewees, use of BIFF in investigations, DARVO concept, and recommendations for employers to address bullying and harassment.