Cherolyn Knapp

Cherolyn Knapp joins hosts to discuss managing high conflict personalities at work. They talk about identifying subtle signs of high conflict behavior, using 'EAR' statements for communication, and supporting targets of high conflict. Strategies for empowering individuals, setting limits effectively, and introducing workplace coaching program are highlighted.

Cherolyn Knapp, a workplace conflict expert from the High Conflict Institute and experienced lawyer and mediator, shares her insights on emotional management in professional settings. She discusses the phenomenon of emotional contagion and how unmanaged emotions can escalate conflicts. Cherolyn introduces practical techniques like the 'calm before think' approach, grounding exercises, and positive self-talk to foster resilience. The importance of investing time in emotional management is emphasized, demonstrating how it can enhance productivity and workplace harmony.

Guest co-host Cherolyn Knapp and guest Bob Stenhouse, founder of Verita, discuss high conflict workplace investigations, challenges posed by people with high conflict personalities, building rapport with interviewees, use of BIFF in investigations, DARVO concept, and recommendations for employers to address bullying and harassment.