It’s All Your Fault: High Conflict People

High Conflict Workplace Investigations with Guest Host Cherolyn Knapp and Guest Bob Stenhouse

Mar 2, 2023

Guest co-host Cherolyn Knapp and guest Bob Stenhouse, founder of Verita, discuss high conflict workplace investigations, challenges posed by people with high conflict personalities, building rapport with interviewees, use of BIFF in investigations, DARVO concept, and recommendations for employers to address bullying and harassment.

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Introduction

00:00 • 3min

Insight into Workplace Investigations and Adjudication Process

02:46 • 5min

Navigating High Conflict Personalities in Workplace Investigations

07:23 • 18min

Exploring Darvo Behavior in Workplace Investigations

25:09 • 4min

Decoding High Conflict Personalities in Workplace Investigations

29:02 • 13min

Navigating Behavior Change in High Conflict Situations

42:15 • 3min

Workplace investigations. If you’ve been through one, it may have been easily worked out with assistance from the professionals involved or it may have been a nightmare if someone with a high conflict personality was involved.

Whether you are an employee, a manager, in human resources, or a workplace investigator, you will want to listen in as two workplace investigators discuss high conflict investigations.

Megan is joined by guest co-host Cherolyn Knapp and guest Bob Stenhouse, founder of Veritas Solutions and highly decorated and nationally recognized serious and organized crime investigator with the Royal Canadian Mounted Police, to discuss:

what a workplace investigator entails
how people with high conflict personalities show up in workplace investigations
what types of challenges do people with high conflict personalities pose for investigator teams and what workplace investigators need to do to build rapport with anyone they interview to be able to gather the information they need
training for workplace investigators
using BIFF as part of the structure of a workplace investigation
challenges faced by workplace investigators in relation to high conflict
building high conflict skills and techniques into your workplace investigation
what workplace investigators need to know about the DARVO concept
types of recommendations for employers on how to remediate situations where they may be findings of bullying, harassing or discriminatory behaviour or misconduct by an employee who has high conflict personality traits

Links & Other Notes

Bob Stenhouse on the web
ARTICLES
- Truck Convoy Protest in Ottawa: A Missed Opportunity for High Conflict Resolution? by guest co-host Cherolyn Knapp
Our website: https://www.highconflictinstitute.com/
Submit a Question for Bill and Megan
All of our books can be found in our online store or anywhere books are sold, including as e-books.
You can also find these show notes at our site as well.

Note: We are not diagnosing anyone in our discussions, merely discussing patterns of behavior.

(00:00) - Welcome to It's All Your Fault
(00:40) - Today's Topic: Bob Stenhouse
(01:53) - Meet Bob Stenhouse
(06:22) - Types of Workplace Misconduct Allegations
(07:15) - When It Involves High Conflict
(10:18) - Challenges from HCPs
(12:26) - Escalating Situations
(15:04) - Training
(17:39) - Trainee Stories of HCPs
(19:28) - Informal Poll
(21:52) - Both at Fault?
(24:46) - DARVO
(28:01) - Targets of Blame
(30:01) - Learning From RCMP
(31:48) - Training to Navigate HCPs
(32:44) - Reminders & Coming Next Week:
(34:50) - Elephant in the Room
(37:56) - At the End of an Investigation
(42:38) - Wrap Up