It’s All Your Fault: High Conflict People
High Conflict Workplace Investigations with Guest Host Cherolyn Knapp and Guest Bob Stenhouse
Mar 2, 2023
Guest co-host Cherolyn Knapp and guest Bob Stenhouse, founder of Verita, discuss high conflict workplace investigations, challenges posed by people with high conflict personalities, building rapport with interviewees, use of BIFF in investigations, DARVO concept, and recommendations for employers to address bullying and harassment.
45:09
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Quick takeaways
- Identifying high conflict personalities is crucial for effective mediation in workplace investigations.
- Workplace investigators must build rapport with interviewees and utilize the BIFF approach for successful resolution.
Deep dives
Importance of Recognizing High Conflict Personalities
Identifying high conflict personalities is crucial for mediators to effectively handle challenging cases. Training offered by the High Conflict Institute has shown significant success in increasing settlement rates in such cases, emphasizing the necessity of specialized skills for working with high conflict individuals. The new mediation model created by Bill Eddy has demonstrated a success rate increase from 75% to over 90% in high conflict cases. By offering a combination of on-demand and zoom training, mediators can enhance their ability to manage high conflict personalities effectively.
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