It’s All Your Fault: High Conflict People
Calm Before Think: Mastering Emotional Management in Professional Settings
Mar 6, 2025
Cherolyn Knapp, a workplace conflict expert from the High Conflict Institute and experienced lawyer and mediator, shares her insights on emotional management in professional settings. She discusses the phenomenon of emotional contagion and how unmanaged emotions can escalate conflicts. Cherolyn introduces practical techniques like the 'calm before think' approach, grounding exercises, and positive self-talk to foster resilience. The importance of investing time in emotional management is emphasized, demonstrating how it can enhance productivity and workplace harmony.
31:58
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Quick takeaways
- Effective emotional management in the workplace involves distinguishing between experiencing emotions and reacting to them to prevent escalating conflicts.
- Leaders must be mindful of emotional contagion and utilize strategies like pausing and positive self-talk to maintain team harmony.
Deep dives
The Impact of High Conflict Personalities
High conflict personalities can significantly disrupt mediation processes, leading to frustrations for mediators. Recognizing these personalities is essential as they often exhibit extreme behaviors, such as all-or-nothing thinking and a tendency to assign blame. For instance, Bill Eddy's innovative approaches have reportedly improved his settlement rates in high conflict cases from 75% to over 90%. Training programs provided by the High Conflict Institute aim to equip mediators with skills to effectively handle such challenging cases.
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