Charley Boyce, President of Pascal Air, Plumbing, and Electric, discusses how his local business thrived during the pandemic by focusing on team performance and employee happiness. They also explore the challenges of transitioning from a doer to a manager and share insights on building a strong team. Additionally, they talk about the strategies and tech platforms that helped them succeed during the pandemic and emphasize the importance of creating a positive work culture and continuous learning.
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Quick takeaways
Being a manager of managers means it’s no longer about you and how well you perform, but about how well you can get the team to perform.
If you had your crap together before the pandemic, you’re doing well. If you didn't, then you’re likely struggling.
Deep dives
Crafting a Strong Team and Transitioning to Manager of Managers
Charlie Boyce, president of Pascal Air Plumbing and Electric, discusses the challenges of transitioning from an individual contributor to a manager and then to a manager of managers. He emphasizes the importance of assembling a strong team and focusing on developing the necessary managerial skills. Charlie also highlights the shift in mindset from individual performance to team performance and the importance of teaching, coaching, and holding team members accountable.
Navigating the Impact of COVID-19 and Thriving in the Home Services Industry
Charlie describes how Pascal Air Plumbing and Electric managed to thrive during the COVID-19 pandemic while some competitors struggled. He attributes their success to being prepared before the pandemic hit and having strong processes and employees in place. Charlie mentions the adoption of various tech platforms, like Podium, which enabled them to quickly adapt to the changing circumstances. Communication played a crucial role in calming both employees and customers during this challenging time.
Building a Positive Company Culture and Focusing on Growth
Charlie explains how he has crafted a positive company culture at Pascal Air Plumbing and Electric. He prioritizes finding like-minded individuals with the right work ethic and mindset to contribute to the company's growth. While technical skills are important, Charlie believes in training for skill and focusing on intangible qualities. He also discusses the significance of building an attractive and enjoyable workspace to maintain employee satisfaction and avoid high turnover rates.
From the archive: This episode was originally recorded and published in 2020. Our interviews on Entrepreneurs On Fire are meant to be evergreen, and we do our best to confirm that all offers and URL's in these archive episodes are still relevant.
Charley is the President of Pascal Air, Plumbing, and Electric, a home service provider in Springdale AR. They have seen tremendous growth since he acquired the business a decade ago.
Top 3 Value Bombs
1. Being a manager of managers means it’s no longer about you and how well you perform. It’s now about how well you can get the team to perform.
2. If you had your crap together before the pandemic, you’re doing well. If you didn't, then you’re likely struggling.
3. If employees are happy it will transfer through to the customers.
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