This chapter highlights the importance of creating a positive work culture, emphasizing employee happiness and the impact on customer satisfaction. It also discusses the significance of putting the right people in the right roles in a business and shares lessons learned from past mistakes.
From the archive: This episode was originally recorded and published in 2020. Our interviews on Entrepreneurs On Fire are meant to be evergreen, and we do our best to confirm that all offers and URL's in these archive episodes are still relevant.
Charley is the President of Pascal Air, Plumbing, and Electric, a home service provider in Springdale AR. They have seen tremendous growth since he acquired the business a decade ago.
Top 3 Value Bombs
1. Being a manager of managers means it’s no longer about you and how well you perform. It’s now about how well you can get the team to perform.
2. If you had your crap together before the pandemic, you’re doing well. If you didn't, then you’re likely struggling.
3. If employees are happy it will transfer through to the customers.
Connect with Charley via email - Charley's Email
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