Design Better

Kristen Berman: Behavioral economics expert on designing products that change behavior

59 snips
Mar 11, 2025
Kristen Berman, a leading expert in applied behavioral economics and co-founder of Irrational Labs, dives into the fascinating world of behavioral design. She discusses how successful products leverage behavioral insights to foster user engagement and positive habits. Kristen also addresses the darker side of design, noting how it can lead to addictive behaviors, using examples like Juul and innovations from companies like Airbnb and Uber. Her experiences underscore the ethical challenges and responsibilities of designers in changing behavior effectively.
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ADVICE

Prioritize Ease of Use

  • Focus on making existing behaviors easier, rather than trying to create new ones.
  • Start by simplifying existing processes before attempting to innovate entirely new categories.
INSIGHT

Combatting Optimism Bias

  • Switching products is hard due to optimism bias; users believe their future selves will make better choices.
  • Offer immediate, compelling benefits to overcome inertia and motivate switching.
ANECDOTE

Keep the Change

  • Bank of America's "Keep the Change" program rounds up purchases and deposits the difference into savings.
  • This leverages existing user behavior (rounding up checks) to promote saving effortlessly.
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