The AI in Business Podcast

The AI Adoption Journey for AI in Service Operations - with Chris MacDonald of PTC

Aug 16, 2022

40:21

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Highlights

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Episode notes

The Modelle Is Avte Arial, Right?

02:54

What's the Difference Between Data Strategy and Business Strategy?

05:08

Data Quality

03:08

Introduction

2min

What's the Difference Between Data Strategy and Business Strategy?

5min

Executive Sponsorship Is the Name of the Game, Right?

2min

Are You Building a Support Vector Machine?

4min

The Modelle Is Avte Arial, Right?

3min

Data Quality

3min

Is There Sufficient Data Storage?

5min

What Are Your Thoughts About What You're Putting Down?

3min

The Power of Listening to a Data Scientist

2min

10.

Connective Sue - The Last Part of the Journey

3min

11.

The Best Place to Pilot a New Technology?

2min

12.

Are You Trying to Find a Salesperson That's Interested in Change?

4min

13.

The Ai Business Podcast - Episode 3

2min

Today’s guest is Chris MacDonald, Head of AI and Analytics at PTC. PTC is a multibillion-dollar software firm focused on the service operations industry, and Chris speaks with us this week about the AI adoption journey for folks in service operations. In this episode, we discuss what it looks like for companies to ensure their customers get as much value out of their products as possible while simultaneously collecting data and learning how to improve future products. Chris highlights the importance of ensuring data quality and working as a team in this process. He also shares some of the unique elements of this particular life cycle of a product that is created and then shipped off and put under someone else’s control but continues to be monitored and improved by the manufacturer. This episode is brought to you by PTC. To discover more service-related insights from Chris, tune in to PTC's Speaking of Service podcast. For more information about Emerj Media and sponsored content opportunities, visit emerj.com/ad1.