Agency Forward

090 Leah Leaves: How to Get Out of the Weeds Without Losing Control

13 snips
Jan 13, 2026
Leah Leaves, Founder and CEO of Alderaan Operations Solutions, specializes in empowering remote digital agencies. In this engaging discussion, Leah sheds light on the common struggle of agency owners feeling trapped in day-to-day operations. She introduces the 1-3-1 framework for team decision-making and highlights the importance of clear accountability charts. Leah also shares insights on transitioning from operational tasks to focusing on strategic growth, including vital metrics to monitor for success. It's a must-listen for founders seeking liberation from burnout!
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ANECDOTE

Calendar Template Forced Better Decisions

  • The host used a calendar invite template requiring the 131 steps and his meetings vanished.
  • Forcing a structure made people either solve issues themselves or avoid the hassle of booking him.
ADVICE

Build A Founder Guidebook And Bot

  • Capture founder judgment into a written guidebook and iterate it into an AI bot.
  • Let the team consult the CEO-style bot to reduce meetings and preserve founder context.
ADVICE

Install Accountability Charts And Decision Trees

  • Document an accountability chart and clear decision trees showing who can decide what.
  • Roll changes out slowly and give team members practice reps to build psychological safety.
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