Agency Forward

090 Leah Leaves: How to Get Out of the Weeds Without Losing Control

13 snips
Jan 13, 2026
Leah Leaves, Founder and CEO of Alderaan Operations Solutions, specializes in empowering remote digital agencies. In this engaging discussion, Leah sheds light on the common struggle of agency owners feeling trapped in day-to-day operations. She introduces the 1-3-1 framework for team decision-making and highlights the importance of clear accountability charts. Leah also shares insights on transitioning from operational tasks to focusing on strategic growth, including vital metrics to monitor for success. It's a must-listen for founders seeking liberation from burnout!
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INSIGHT

Owner-As-Bottleneck Kills Velocity

  • When an agency owner is the bottleneck they become the decision-maker for everything and slow production.
  • That dynamic erodes team psychological safety and creates confusion for clients.
ANECDOTE

Calendar Template Forced Better Decisions

  • The host used a calendar invite template requiring the 131 steps and his meetings vanished.
  • Forcing a structure made people either solve issues themselves or avoid the hassle of booking him.
ADVICE

Use The 131 Decision Framework

  • Use the 131 framework: state the problem, list three solutions, and pick one recommendation.
  • This container empowers team members to propose and own decisions confidently.
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