How I Built This with Guy Raz

Angie's List: Angie Hicks

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Nov 28, 2016
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ANECDOTE

Early struggles

  • Angie Hicks moved to Columbus, Ohio, after college to start a business with Bill Osterle.
  • Initially, she went door-to-door selling memberships, an experience she found miserable as an introvert.
ANECDOTE

Newspaper ad success

  • After struggling with door-to-door sales, Angie Hicks and Bill Osterle tried a new marketing approach.
  • They placed ads in local newspapers, which led to a significant increase in calls and memberships.
ANECDOTE

Human Google

  • In the early days, Angie Hicks handled all aspects of the business herself, from answering phones to assembling the magazine.
  • She even helped a member find ballet lessons, highlighting the personalized service.
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