This Week in Startups

Overcoming SMB Roadblocks: Expert tips from Gusto's Josh Reeves | Episode 1988

4 snips
Aug 2, 2024
Josh Reeves, Co-founder and CEO of Gusto, shares insights from his entrepreneurial journey, emphasizing the importance of building products that resonate with users, particularly in the SMB sector. He discusses overcoming challenges like compliance and cybersecurity in small businesses, as well as effective growth strategies and metrics. Reeves also highlights unique marketing tactics, such as word-of-mouth referrals, and the significance of fostering deep customer connections to drive retention and satisfaction in today’s competitive landscape.
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ADVICE

Building Products People Love

  • Build products that people love to drive organic word-of-mouth referrals, especially in the SMB market.
  • Prioritize usefulness and create something people want to share to boost top-of-funnel leads.
INSIGHT

SMB Market Dynamics

  • Selling to SMBs requires widely needed products, not just niche solutions.
  • Unlike enterprise sales, SMBs value simplicity and ease of use, so focus on essential features first.
ANECDOTE

Early Software Skepticism

  • Josh Reeves questioned the two-year deployment and four-year ROI of PeopleSoft at Stanford, highlighting the need for efficient software.
  • He believes software should empower users, not require extensive training or certifications.
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