The Revenue Formula Customer Success isn't a profit center - here's why
Sep 3, 2024
Customer success often gets a bad rap as a profit center, but this discussion uncovers the misconceptions behind it. The complexities of upselling reveal the risks of overreliance on customer potential. Cultural differences in sales impact how Customer Success Managers function, especially in balancing client relations and sales roles. Real examples illustrate the need to align products with client needs for better retention. Ultimately, refining the go-to-market strategy is crucial for unlocking true revenue potential.
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