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2min chapter
Customer Success isn't a profit center - here's why
The Revenue Formula
Reassessing Customer Success as a Profit Center
This chapter explores the common misconception that Customer Success is not a profit center for businesses. The speakers discuss their experiences with this perception and emphasize the need to reevaluate CS's role in driving revenue and improving business practices.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode